Travel and adventure, reading and understanding new cultures
Mabel Nabitosi
Tourism And Hospitality Officer
Kampala
Summary
Versatile and experienced result-oriented in customer relations, marketing, booking, and reservations, a professional with over 10 years of experience in client handling and customer care. Proactive, resourceful, with the ability to multi-task and result-oriented in delivering great services and managing portfolio of both international and domestic clientele, client engagement, revenue collection. Well-versed in Tourism promotions, events management, sales and marketing. Attention to detail, integrity, empathy, professionalism, and customer satisfaction are my core strengths.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
4
4
Certifications
1
1
Language
Work History
Senior Sales Executive (Reservations)
Uganda Wildlife Authority
03.2012 - Current
- Maintained comprehensive client records, including inquiries, concerns, and requests per established guidelines.
- Organized and marketed sales events to promote Uganda National Park products and services.
- Provided management with insights on travel and tourism matters within Uganda and internationally.
- Managed reservation and sales department, ensuring adherence to booking procedures.
- Designed travel plans and itineraries while verifying clients' documents prior to departure.
- Reported client correspondences and facility maintenance updates to management.
- Ensured accommodations and facilities met standards for client expectations.
- Corresponded with global and regional partners to develop optimal travel plans.
Tourism and Hospitality
Uganda Wildlife Authority
01.2025 - 2027
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
- Resolved problems, improved operations and provided exceptional service.
Front Office Executive/Customer Service
Uganda Wildlife Education Center
01.2010 - 03.2012
- Developed and launched front office department, ensuring organized meetings and proper documentation.
- Managed client bookings for long and short stays, providing attentive service throughout.
- Ensured compliance with guidelines by supervising entire workforce and overseeing facility maintenance.
- Maintained management records and prepared daily customer reports to support operational efficiency.
- Evaluated children's education programs, enhancing perceived value for clients.
- Instilled environmental awareness through conservation education activities and community events.
- Supported youth wildlife conservation training through engaging study camps and hands-on experiences.
- Operated multi-line phone system, efficiently directing calls to appropriate departments.
Education
Post Graduate Diploma - Marketing Management
Uganda Management Institute
04.2018
Bachelor - Tourism, Hospitality
Makerere University
01.2010
Skills
- Customer service excellence
- Communication Skills
- Team Work
- Problem-solving skills
- Direct sales and Marketing
- Client relationship management
- Travel planning
- Time management
- Marketing
- Reporting
- Multi-tasking
- Hands-on Experience
- Interpersonal skills
- Client record management
Certification
Institute of Work Culture and Ethics, Certificate in work ethics and leadership, 2017-09-01
Affiliations
Marketers Association of Uganda
ADDITIONAL INFORMATION
Microsoft Word, Outlook, Excel, PowerPoint, Travelling, Reading, Working with people, Adventure seeking
Accomplishments
Provided exceptional Customer Service to different clients
Reduced Customer complaints at Uganda Wildlife Authority by 60% through my problem and attention to detail skills.
Increased visitor numbers to Uganda National Parks by 40% through excellent customer interaction and marketing skills
Interests
Travel and adventure
My love for travel and adventure is compelled by the need to enrich my personal experiences and foster my growth in different aspects of life which include, cultural exploration, nature wonders, adaptability , building connections and personal discovery.
Timeline
Tourism and Hospitality
Uganda Wildlife Authority
01.2025 - 2027
Senior Sales Executive (Reservations)
Uganda Wildlife Authority
03.2012 - Current
Front Office Executive/Customer Service
Uganda Wildlife Education Center
01.2010 - 03.2012
Bachelor - Tourism, Hospitality
Makerere University
Post Graduate Diploma - Marketing Management
Uganda Management Institute
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