Maderu Zedi
Chemists
Kampala,113
Summary
Dynamic professional with a proven track record at Rotana al Salama Hotel, excelling in customer relations and office management. Skilled in strategic planning and verbal communication, I significantly enhanced team productivity and customer satisfaction. Expertise in maintaining high standards of service and operational efficiency, demonstrating exceptional organizational skills and a commitment to excellence.
Overview
2025
2025
years of professional experience
3
3
Languages
Work History
Receptionist
Rotana al Salama Hotel
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Handled cash transactions and maintained sales and payments records accurately.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
F&B Supervisor
Kanon Hotel
10.2022 - 04.2023
- Managed daily financial transactions, accurately recording sales data and reconciling cash registers at shift end.
- Improved customer satisfaction by ensuring prompt and accurate service in a fast-paced environment.
- Enhanced team productivity by providing ongoing training, coaching, and performance evaluations for F&B staff members.
- Conducted regular equipment maintenance checks, proactively addressing issues before they impacted service quality or safety standards.
- Facilitated smooth operations during busy periods by stepping in where needed, demonstrating strong teamwork skills.
- Optimized scheduling processes to ensure adequate staffing levels during peak hours while controlling labor costs effectively.
- Contributed to a positive work environment by consistently demonstrating professionalism, respect, and genuine care for staff and guests alike.
Food and Beverage Attendant
Yushili Hotel
10.2023 - Current
- Enhanced team productivity by providing ongoing training, coaching, and performance evaluations for F&B staff members.
- Maintained high-quality food and beverage offerings, closely monitoring preparation and presentation standards.
- Facilitated smooth operations during busy periods by stepping in where needed, demonstrating strong teamwork skills.
- Ensured compliance with local health regulations, maintaining a clean and sanitary work environment at all times.
Education
Bachelor Of Pure And Applied Science - Industrial Chemistry
International University Of Africa
Khartoum ,SudanSkills
Business administration
Security awareness
Strategic planning
Organization skills
Office administration
Verbal and written communication
Telephone skills
Bookkeeping
Customer and client relations
Office management
Documentation and reporting
Mail handling
Timeline
Food and Beverage Attendant
Yushili Hotel
10.2023 - Current
F&B Supervisor
Kanon Hotel
10.2022 - 04.2023
Receptionist
Rotana al Salama Hotel
Bachelor Of Pure And Applied Science - Industrial Chemistry
International University Of Africa