Maderu Zedi
Chemists
Kampala,113
Summary
Dynamic professional with a proven track record at Rotana al Salama Hotel, excelling in customer relations and office management. Skilled in strategic planning and verbal communication, I significantly enhanced team productivity and customer satisfaction. Expertise in maintaining high standards of service and operational efficiency, demonstrating exceptional organizational skills and a commitment to excellence.
Overview
2025
2025
years of professional experience
3
3
Languages
Work History
Receptionist
Rotana al Salama Hotel
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Handled cash transactions and maintained sales and payments records accurately.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
F&B Supervisor
Kanon Hotel
10.2022 - 04.2023
- Managed daily financial transactions, accurately recording sales data and reconciling cash registers at shift end.
- Improved customer satisfaction by ensuring prompt and accurate service in a fast-paced environment.
- Enhanced team productivity by providing ongoing training, coaching, and performance evaluations for F&B staff members.
- Conducted regular equipment maintenance checks, proactively addressing issues before they impacted service quality or safety standards.
- Facilitated smooth operations during busy periods by stepping in where needed, demonstrating strong teamwork skills.
- Optimized scheduling processes to ensure adequate staffing levels during peak hours while controlling labor costs effectively.
- Contributed to a positive work environment by consistently demonstrating professionalism, respect, and genuine care for staff and guests alike.
Food and Beverage Attendant
Yushili Hotel
10.2023 - Current
- Enhanced team productivity by providing ongoing training, coaching, and performance evaluations for F&B staff members.
- Maintained high-quality food and beverage offerings, closely monitoring preparation and presentation standards.
- Facilitated smooth operations during busy periods by stepping in where needed, demonstrating strong teamwork skills.
- Ensured compliance with local health regulations, maintaining a clean and sanitary work environment at all times.
Education
Bachelor Of Pure And Applied Science - Industrial Chemistry
International University Of Africa
Khartoum ,SudanSkills
Business administration
Timeline
Food and Beverage Attendant
Yushili Hotel
10.2023 - Current
F&B Supervisor
Kanon Hotel
10.2022 - 04.2023
Receptionist
Rotana al Salama Hotel
Bachelor Of Pure And Applied Science - Industrial Chemistry
International University Of Africa
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