Mahande Xavier Muwayi
Summary
Detail-oriented and tech-driven ICT Specialist with experience in data analysis, system implementation, and technical support. Proven ability to translate operational needs into technical solutions, maintain IT infrastructure across multi-site environments, and support users with precision. Strong analytical skills with hands-on experience in SQL, Power BI, and Excel dashboards.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Systems Implementation Officer
Smart Applications International (U) Ltd
10.2024 - Current
- Installed and configured biometric systems for operational efficiency.
- Conducted SQL-based performance analysis and generated technical reports.
- Coordinated with teams to ensure data integrity and system uptime.
Customer Sales and Support Officer
Smart Applications International (U) Ltd
12.2023 - 09.2024
- Resolved client technical issues and trained users.
- Collected data insights to support process improvement.
Regional Customer Support Officer (Eastern)
Smart Applications International (U) Ltd
11.2021 - 11.2023
- Maintained systems across regional offices, resolved IT incidents.
- Communicated outages and implemented quick fixes.
IT Intern
Afrosoft Uganda
06.2019 - 08.2019
- Configured networks, conducted diagnostics, repaired hardware.
IT Intern
Fundi Bots
06.2018 - 08.2018
- Participated in software design and IT support projects.
Education
Bachelor of Science - Computer Engineering
Busitema University
01.2020
Uganda Advanced Certificate of Education (UACE) - undefined
Kiira College Butiki
01.2015
Uganda Certificate of Education (UCE) - undefined
St. Mary’s College Kisubi
01.2013
Skills
- Data Analysis & Visualization (Power BI, Excel)
- SQL & MySQL Querying
- System Implementation & Uptime Monitoring
- Technical Support & Troubleshooting
- IT Infrastructure Management
- Backup & Recovery Compliance
- Report Generation & KPI Tracking
- User Training & Documentation
- Network Setup & Diagnostics
Certification
- SQL Server & MySQL (basic)
- Power BI, Excel (Charts, PivotTables, VLOOKUP)
- Microsoft 365 & Google Workspace
- Basic Networking & System Monitoring Tools
Languages
English: Excellent
Swahili: Good
Timeline
Systems Implementation Officer
Smart Applications International (U) Ltd
10.2024 - Current
Customer Sales and Support Officer
Smart Applications International (U) Ltd
12.2023 - 09.2024
Regional Customer Support Officer (Eastern)
Smart Applications International (U) Ltd
11.2021 - 11.2023
IT Intern
Afrosoft Uganda
06.2019 - 08.2019
IT Intern
Fundi Bots
06.2018 - 08.2018
Uganda Advanced Certificate of Education (UACE) - undefined
Kiira College Butiki
Uganda Certificate of Education (UCE) - undefined
St. Mary’s College Kisubi
Bachelor of Science - Computer Engineering
Busitema University
Similar Profiles
LARRY WAMBUALARRY WAMBUA
Senior Software Engineer at Smart Applications InternationalSenior Software Engineer at Smart Applications International
Tonnie KamauTonnie Kamau
Sales Manager at Smart Applications InternationalSales Manager at Smart Applications International
Troy NaatusTroy Naatus
Engineering and Production Process Improvement Manager at UEngineering and Production Process Improvement Manager at U
SAFO DONKORSAFO DONKOR
Information Systems Security Officer (ISSO)/Implementation Specialist at Apex Systems / Maryland Department of IT (MDDOIT)Information Systems Security Officer (ISSO)/Implementation Specialist at Apex Systems / Maryland Department of IT (MDDOIT)
Amy JacksonAmy Jackson
Systems Analyst, Systems Support Analyst, Epic Implementation Specialist at UCHealthSystems Analyst, Systems Support Analyst, Epic Implementation Specialist at UCHealth