Maishara Nassanga
Kampala
Summary
A hardworking, honest and self-driven individual with high integrity and teamwork and exceptional attention to detail Comfortable speaking to large groups, strong inter-personal skills and quick to learn with a positive attitude under pressure.
Over 11years of uninterrupted Service in the banking industry.
Overview
12
12
years of professional experience
Work History
Team Lead Personal and Consumer Banking
UBA Bank Uganda (United Bank for Africa)
01.2023 - Current
- Ensures high sales of CASA, TPP and other asset products through Relationship Officers
- Drives customer coverage and Ensures customer engagement & Retention
- Drive productivity through team assigned
- Generates additional revenue from the sale of cash management products and services
Branch Manager
UBA Bank Uganda (United Bank for Africa)
10.2021 - 01.2023
- Develop and update strategy for the branch business growth
- Cascade budgets and targets for all staff in the branch and decide on plans and tactics to achieve them
- Ensure superior service levels across all customers' touch points
- Lead the charge for sourcing, processing and on boarding of new business for continuous growth of the branch balance sheet
- Maintain a motivating work environment that focuses on performance
- Drive branch performance rigor to increase penetration into the target customer segments (SMEs and personal banking)
Act-Relationship Manager- Corporate Banking
UBA Bank Uganda (United Bank for Africa)
06.2021 - 10.2021
- Development of the overall business strategy and execution plan covering the Corporate Banking and Custody Services customer segment
- Generate diverse revenues/commissions, fee income and net interest income] from structured and Trade Finance solutions/ transactions
- Manage off-balance Sheet Trade Finance business including documentary LC, Guarantees and Acceptances
- Providing an interface between the Bank, existing and prospective customers in order to maintain good customer relations, and meet customer needs within the strategic objective of the Bank
- Increase and diversify the Corporate clients revenue base through formulation and marketing of Trade Services and Cash management products to corporate, institutional and selected retail clients;
- Ensure strong cross-selling of existing and new products to existing and new clients; and in this process, maintain effective liaison with all relevant Business Units in the Ba
Act - Branch Manager
UBA Bank Uganda (United Bank for Africa)
02.2020 - 06.2021
- Develop and update strategy for the branch business growth
- Cascade budgets and targets for all staff in the branch and decide on plans and tactics to achieve them
- Ensure superior service levels across all customers' touch points
- Lead the charge for sourcing, processing and on boarding of new business for continuous growth of the branch balance sheet
- Maintain a motivating work environment that focuses on performance
- Drive branch performance rigor to increase penetration into the target customer segments (SMEs and personal banking)
Relationship Manager
UBA Bank Uganda (United Bank for Africa)
07.2020 - 02.2021
- Create and manage client relationship by ensuring customer retention, loyalty, preference, and devotion
- Source SME relationships that have potential to grow & provide superior retums
- Identity & disseminate information to & from the market/customers and alert management on trends, risks, and opportunities to maximize & sustain revenue
- Maintain highest standards of customer experience in order to maximize the returns from the existing relationships and attract new business
- Process loan applications for all loan products which range from personal loans, SME loans, mortgages, overdrafts, un cleared effects
- Visit all potential loan applicants including business premises and securities pledged
Teller
KCB Bank Uganda Limited
01.2016 - 05.2020
- Receiving paying cash and cheques across the counter
- Adhere to teller transaction & cash holding limits at all times
- Filing all cashier's/reserve/main summaries
- Filing all cashier's payments/receipts related correspondences directed to me
- Receiving and recording cheque deposits
- Correct errors highlighted in the daily cash report
- Calling & checking other tellers' daily vouchers against daily report
- Collect all revenue due to the bank
- Cross seling bank products and referrals as per allocated targets
- Exercise due diligence as per the procedures' manual
- Provide excellent customer service at all times
Customer Care Consultant
KCB Bank, Uganda
02.2014 - 01.2016
- Opening accounts and uploading account images
- Maintain customer relationships and handling customer inquires
- Preparing monthly service reports
- Cross sell all bank products and services
- Receive and analyse customer ATM card, applications, Credit Cards and Cheque books
- Maintain proper documentation and custodianship of blank forms
- Ensure all relevant stationary is available to customers
Sales Executive
KCB Bank, Uganda
07.2012 - 02.2014
- Marketing and selling company products
- Opening accounts in line with the bank's policy
- Facilitate proper documentation, KYC and approval of accounts before opening
- Ensuring that the set target for accounts is achieved at the end of the month
- Assisting customer care supervisor in handling and solving customer complaints
- Preparing and presenting monthly accounts report
- Assigning responsibilities to other employee
Education
Bachelor of Information Technology -
Bishop Stuart University
Mbarara, Uganda04.2011
Master in business administration - marketing
Uganda Christian University
Skills
- Expertise in effectively presenting Information in written/oral form to management and communities
- Very strong ability to write proposals, reports, technical and business correspondences Very strong ability to read, analyze
- Ability to work independently with minimal direction and to be an active participant in team environment Flexible, comfortable speaking to large groups Strong inter-personal skills Training capabilities
- Expertise in defining problems, collecting data, establishing facts, and drawing valid conclusions
- Expertise in interpreting an extensive variety of technical instructions in mathematical or diagram form
References
Janat, Kasozi, Lecturer, 0772461623, Mbarara University of Science and Technology, Mbarara, Uganda
Ssembajjo Denis, 0782807744 United Bank for Africa(UBA), P.O Box 7396, Kampala, Uganda
Timeline
Team Lead Personal and Consumer Banking
UBA Bank Uganda (United Bank for Africa)
01.2023 - Current
Branch Manager
UBA Bank Uganda (United Bank for Africa)
10.2021 - 01.2023
Act-Relationship Manager- Corporate Banking
UBA Bank Uganda (United Bank for Africa)
06.2021 - 10.2021
Relationship Manager
UBA Bank Uganda (United Bank for Africa)
07.2020 - 02.2021
Act - Branch Manager
UBA Bank Uganda (United Bank for Africa)
02.2020 - 06.2021
Teller
KCB Bank Uganda Limited
01.2016 - 05.2020
Customer Care Consultant
KCB Bank, Uganda
02.2014 - 01.2016
Sales Executive
KCB Bank, Uganda
07.2012 - 02.2014
Bachelor of Information Technology -
Bishop Stuart University
Master in business administration - marketing
Uganda Christian University
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