Mallion Muheirwe
Development Communication
Kampala,102
Summary
Detail-oriented administrative Associate with experience in customer service, data entry and administrative Assistant prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs with ability in streamlining office processes and aiding in project coordination. Known for effective communication and multitasking skills.
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling and data entry offering excellent communication, planning and prioritization skills demonstrated through 4 years of performance. Skilled at drafting reports and business correspondence, managing mail and attending to walk in clients.
Overview
15
15
years of professional experience
9
9
years of post-secondary education
Work History
Administrative Associate
Buildgroup Company Ltd
Kampala, Uganda
01.2021 - Current
- I am responsible for the daily administrative and HR duties of the company. I assist with recruitment and financial records maintenance for payment processing as well as providing clerical support.
- I verify and process claims for payments, crosscheck payment vouchers, prices and claims invoices.
- I prepare recurring reports as scheduled and assist in preparing progress reports for presenting to the clients and auditing.
- I handle the scheduling of appointments for the Manager and organize meetings, write and distribute meeting agendas and take minutes for the company.
- I organize travel and accommodation requirements for travelling employees.
- I handle emails, answer incoming calls, respond to caller inquiries or direct them to the right department.
- I manage the company’s telephone center and address queries accordingly.
- I make orders for office supplies/equipments plus making sure they are in good working order.
Registration Assistant
National Identification and Registration Authority (NIRA)
01.2019 - 05.2019
- I managed a budget of up to 2.8m shillings and worked with multiple teams and stakeholders to achieve the project’s goals and meet aggressive deadlines on time and underbudget.
- My team managed to hit the target of registering 90 individuals per day per kit by capturing their biometrics and photos according to the required standards of NIRA.
Registration Assistant
National Identification and Registration Authority (Registration of Learners Project)
08.2017 - 12.2017
- I directed a team of 12 at the sub county level through all stages of deadline driven project of registering learners in Rugarama Sub County in Ntungamo district. We managed to hit the target of registering 80 learners per day per kit.
- I moved to schools; sensitised and trained teachers and parents on how to fill and complete registration forms for their children and its importance to the learner. This made entering data in the system very easy since there were few or no mistakes in the registration forms.
- Effective Communication: I communicated closely with clients, stakeholders and my team in setting goals which helped in meeting aggressive project deadlines.
Research Field Assistant
Associate Research Trust and World Bank – Gender Innovations Lab
12.2016 - 06.2017
- Company Overview: World Bank funded Competitiveness and Enterprise Development Project that supported a program for systematic land adjudication and registration in Western Uganda
- After facing a stiff sabotage from politicians, I proposed a new approach of involving political leaders and the media. I organized talk shows and workshops that sensitised Area Land Committees, Local Councils and District Land Boards about the project and its benefits to selected families. Eventually, the project was run with ease since people had the necessary information.
- I visited respondents who had initially rejected the offer of freehold land titles, explained to them about the importance of registering their lands and how beneficial it is to them in the future. Eventually, 80% of these respondents accepted the offer.
- I directed a team of over 8 in a deadline driven project. Together with the Chairman LC I, surveyors and Area Land Committees, we demarcated, surveyed and adjudicated 25 parcels of land in the districts of Mbarara, Isingiro, Sheema and Buhweju.
Enrolment Officer
Ministry of Internal Affairs (NSIS – ID Project)
04.2014 - 12.2015
- I hit the record of registering 100 individuals in a single day by capturing their biometrics and photos and entering their data in the system according to NIRA standards.
- I verified and rectified data of 130 applicants whose data was rejected by NIRA verification team and they eventually received their national ids.
- I effectively communicated with the team, set goals and worked towards achieving them by registering many applicants bearing in mind the issue of quality. This was successful and I was one of the best members with good quality work who were chosen and maintained at the sub county level in the continuous exercise.
Academic Registrar/Lecturer
Crane Media Institute
01.2011 - 01.2013
- I was lecturing in News Writing and Reporting, Corporate Communication, Public Relations, Media Writing, Development Journalism, Broadcast Journalism, English Language and Communication Skills.
- I introduced regional promotional campaigns. This was implemented through media advertising and giving out half bursaries during promotional events in different regions which greatly enabled the institute to enroll a big number of students in 2011.
- Acting as an Academic Registrar from June 2011 – Feb 2012, I designed syllabuses for different courses, drafted timetables, held career guidance meetings with students and recruited experienced staff which resulted into academic excellence.
Education
Bachelor of Arts - Mass Communication
Uganda Christian University
Mukono 09.2007 - 10.2010
UACE - Three Principal Passes
Cleverland High School
Mbarara 02.2005 - 12.2006
UCE - Division Two
St Paul’s Sec. School
Bukinda, Kabale 02.2001 - 12.2004
Skills
Computer – Ms Word: Expert, Currently Used, 20 Years
References
- Davis Barugahare, Assistant Commissioner; Accounts, d.barugahare@energy.go.ug, +256 414 233331, +256 772 649 160, Ministry of Energy & Mineral Development
- Fredrick Mugira, Executive Director and Founder, mugifred@yahoo.com, +256 774 359 003, Water Journalists Africa, Mbarara, Uganda
Cofounder: InfoNile
News Editor; Radio West, Mbarara
- Mugizi Glory, District Information Technology Officer, mugiziglory@gmail.com, +256 782/701 617 790, National Identification & Registration Authority, Bukomansimbi, Uganda
BIO-DATA
- Name: Mallion Muheirwe
- Sex: Female
- Nationality: Ugandan
- Marital Status: Married
- Date of Birth: 1985-09-25
- Profession: Development Communicator, Journalist
Accomplishments
- Assisted management with the training of new staff members.
- Coordinated weekly project team meetings and drafted agendas to increase meeting efficiency.
- Scheduling - Communicated with clients through phone, fax, email and in person to schedule appointments and answer inquiries.
- Event Planning - Successfully planned and executed Promotional campaign in Kakyeka Stadium Mbarara for Crane Media Institute, which attracted a group of 100+ applicants.
- Training - Responsible for training all new employees to ensure continued quality of customer service.
- Supervised team of 12 staff members during the National Identification and Registration Authority - Registration of Learners Project.
Timeline
Administrative Associate
Buildgroup Company Ltd
01.2021 - Current
Registration Assistant
National Identification and Registration Authority (NIRA)
01.2019 - 05.2019
Registration Assistant
National Identification and Registration Authority (Registration of Learners Project)
08.2017 - 12.2017
Research Field Assistant
Associate Research Trust and World Bank – Gender Innovations Lab
12.2016 - 06.2017
Enrolment Officer
Ministry of Internal Affairs (NSIS – ID Project)
04.2014 - 12.2015
Academic Registrar/Lecturer
Crane Media Institute
01.2011 - 01.2013
Bachelor of Arts - Mass Communication
Uganda Christian University
09.2007 - 10.2010
UACE - Three Principal Passes
Cleverland High School
02.2005 - 12.2006
UCE - Division Two
St Paul’s Sec. School
02.2001 - 12.2004