Margaret Nalule
Human Resource/Adminstration
Kampala
Summary
Accomplished Human Resources Administrator with 6 years of experience in benefits administration, employee relations and corporate policy development. Well-versed in creating reports, managing talent and driving recruitment of top-notch employees, experience screening applicants, orienting new staff, administering benefit programs and calculating pay,Commended for implementing new onboarding process, cutting down training time by 2 hours,articulate negotiator skillful in supporting competitive company growth by sourcing top-quality applicants for critical roles,organized planner with excellent team leadership and program management abilities.
Overview
10
10
years of professional experience
12
12
years of post-secondary education
Work History
Senior Human Resources Administrator
National water and sewerage Corporation
Kampala
10.2019 - Current
- Provided orientation for new employees by providing information packets, reviewing company policies, explaining benefit programs and obtaining signatures for documents.
- Researched health benefit plans and changed insurance brokers, obtaining better coverage and lower cost for employees.
- Worked with legal teams to update policies and procedures for employee handbooks.
- Scheduled and performed candidate interviews and drafted offer sheets and employee agreements.
- Tracked [Number] employees time on spreadsheets to copy and send information to payroll for processing.
- Maintained physical and digital personnel records such as employment contracts and PTO requests.
- Prepared payroll by calculating pay, distributing checks and maintaining payroll records.
- Assisted with negotiations for employee health, dental, vision and life insurance.
- Created and posted internal and external job ads, and maintained relationships with recruiting and staffing agencies for sourcing positions.
- Maintained calendars of [Number]-person HR management team.
- Completed termination paperwork and exit interviews.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Answered employee inquiries regarding health benefits and 401k options.
- Updated HR database with new employee information, changes in benefits, and other details.
- Oversaw hiring, staffing, and labor law compliance.
- Prepared new hire letters, employee contracts, and corporate policies.
- Administered performance evaluations to provide constructive feedback and identify ideal candidates for promotion.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Developed and implemented HR policies and procedures to promote clear and consistent approach to managing employees.
- Monitored labor laws and regulations compliance to protect employers from litigations and employees from discrimination and harassment.
- Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
- Coordinated technical training and personal development classes for staff members.
- Monitored safety and health practices to protect employees from hazards and promote healthy work habits.
- Negotiated HR-related vendor contracts to maintain agreements with necessary vendors to support HR operations.
- Addressed employee conflicts with appropriate urgency, following all corporate procedures.
- Managed payroll and timekeeping to track hours and accurately pay employees.
Human Resources Officer
National Water and Sewerage Corporation
Kampala
08.2017 - 09.2019
- Conducted job analysis, salary surveys and market analysis to deliver competitive compensation and benefits packages.
- Processed paperwork and hiring details for promotions and lateral position changes.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Supervised job interviews and conducted exit surveys to verify compliance with HR best practices.
- Supported talent acquisition and allocation procedures by facilitating targeted recruitment campaigns.
- Promoted employee engagement with organizational objectives during new employee orientations and industry conventions.
- Drafted and documented employee handbook and company policies to reduce compliance risks.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Developed and monitored employee recognition programs.
- Coordinated implementation of people-related services, policies and programs through departmental staff.
- Created and delivered HR training sessions to staff, managers and executives.
- Worked alongside global business leader to deploy new training strategies.
- Collaborated with managers to identify and address employee relations issues.
- Conducted performance reviews and provided feedback to managers on employee performance.
Human Resources Intern
The Independent Publications Limited
Kampala
07.2015 - 07.2017
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Maintained relationships with personnel using strong collaboration and teamwork skills.
- Assisted human resources and recruiting teams by scheduling phone screens and on-site interviews.
- Developed strong written and verbal communication skills.
- Created and updated tracking spreadsheets using MS Excel.
- Recorded employee complaints and helped resolve conflicts to address issues quickly and promote healthy work environments.
- Conducted orientations and helped employees complete necessary paperwork to get new hires established and up to speed quickly.
- Worked with HR team to coordinate company events.
- Updated and maintained employee records to respond quickly to requests for information.
- Drafted technical documents, social media posts and internal memoranda.
- Answered phone and performed clerical duties to assist human resources department.
- Collaborated with managers to identify and address employee relations issues.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Generated and analyzed reports to monitor employee engagement and attrition trends.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
- Administered employee benefits programs and assisted with open enrollment.
- Developed and monitored employee recognition programs.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Worked alongside global business leader to deploy new training strategies.
- Assisted with writing job postings and job descriptions for boards.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Completed human resource operational requirements by scheduling and assigning employees.
- Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
- Developed and implemented onboarding and orientation programs for new employees.
- Created and delivered HR training sessions to staff, managers and executives.
- Advocated for staff members, helping to identify and resolve conflicts.
Sales Representative
The Independent Publications Limited
Kampala
06.2013 - 06.2015
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Trained and mentored new sales representatives.
- Developed and delivered engaging sales presentations to convey product benefits.
- Negotiated contracts with clients and developed relationships with key personnel.
- Collaborated with cross-functional teams to identify and address customer needs.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Trained new employees on customer service, money handling and organizing strategies.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Attended monthly sales meetings and quarterly sales trainings.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Stayed current on company offerings and industry trends.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Consulted with businesses to supply accurate product and service information.
- Kept detailed records of daily activities through online customer database.
- Maintained current knowledge of evolving changes in marketplace.
- Set and achieved company defined sales goals.
- Met existing customers to review current services and expand sales opportunities.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Education
MBA - Project Management
Makerere University
Kampala, Uganda 08.2017 - 05.2021
Bachelor's of Human Resource Management - Human Resources Management
Makerere University
05.2013 - 02.2017
High School Diploma -
Makerere Univeristy Business School
04.2009 - 05.2013
Skills
Human Resource Management
Quote
The opposite of a true statement is a false statement, but the opposite of a profound truth may well be another profound truth.
Niels Bohr
Timeline
Senior Human Resources Administrator
National water and sewerage Corporation
10.2019 - Current
Human Resources Officer
National Water and Sewerage Corporation
08.2017 - 09.2019
MBA - Project Management
Makerere University
08.2017 - 05.2021
Human Resources Intern
The Independent Publications Limited
07.2015 - 07.2017
Sales Representative
The Independent Publications Limited
06.2013 - 06.2015
Bachelor's of Human Resource Management - Human Resources Management
Makerere University
05.2013 - 02.2017
High School Diploma -
Makerere Univeristy Business School
04.2009 - 05.2013
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