Mariam Nakazibwe Semanda
Customer Care And Human Resource Executive
Kampala
Summary
A Results-oriented Human Resource and Customer Care Executive offering more than ten years of progressive success in administrative roles. A graduate of International Business Administration, offering more than 5 years of experience in the middle level management and leadership for growing companies and international organizations.
Overview
12
12
years of professional experience
5
5
Certifications
Work History
Rapportuer and Administration Support
International Finance Corporation, World Bank Group
12.2023 - 02.2024
- Improved workflow efficiency with the implementation of new project management tools and software applications.
- Offered Rapporteur services for all meetings in regard to the code of conduct project for farmers
- Served as a liaison between farmers and the World bank consultants.
- Enhanced team productivity by providing administrative support and managing daily schedules for staff members.
- Maintained strict confidentiality in handling sensitive company information and documents, ensuring secure storage and disposal procedures.
- Increased customer satisfaction through timely responses to inquiries and effective communication with clients.
Human Resource Executive/Travel and Registry
Oman Cancer Association
07.2022 - 12.2022
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Established strong relationships with suppliers, ensuring timely delivery of resources and favorable pricing.
- Managed company schedule to coordinate calendar and arrange travel.
- Scheduled board meetings and took meeting minutes.
- Prepared new hire letters, employee contracts, and corporate policies.
- Addressed employee conflicts with appropriate urgency, following all corporate procedures.
- Monitored safety and health practices to protect employees from hazards and promote healthy work habits.
- Developed and monitored employee recognition programs..
Schools Guide/Customer Service Executive
EXPO 2020
12.2021 - 04.2022
- Demonstrated respect, friendliness and willingness to help wherever needed for the students that came for the Expo
- Gained extensive knowledge of the history of Dubai and other countries worldwide and what they had to offer for the future.
- Skilled at working independently and collaboratively with schools and teachers in educating them about different countries at the Expo.
- Excellent communication skills in speech and presentation of the various craft of the different countries.
- Paid attention to detail while working with different age groups of students.
Human Resources Assistant
Andela Uganda
09.2018 - 05.2020
- Diminished process lags regarding health and wellness by accurately conducting benefits administration and managing confidential record control for 218 employees.
- Advised top management on appropriate employee corrective actions due to continuous interaction with feedback from employees.
- Created organizational filing systems for records, correspondence.
- Organized and led monthly five day staff orientation and training, promoting collaboration.
- Spear headed company-wide town hall meetings to convey updates.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Responded to employee inquiries regarding benefits and other HR topics.
- Conducted exit interviews with terminated employees.
- Processed employee termination paperwork at direction of supervisory staff.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
Guest Relations /Front Office,Team Leader
Grand Hyatt Muscat
06.2012 - 06.2018
- Won awards for exceptional Guest Service and customer care at all times.
- Increased hotel revenue through upselling
- Mentored team members in tried and true guest service methods, providing feedback to encourage high sales potential
- Helped plan out accommodations and transportation for individual, couple and family clients.
- Increased guest loyalty and Medallia score through great customer service
- Kept customers informed about trip requirements and changing travel advisories.
- Fostered positive employee relationships through effective communication, departmental training, and career development coaching.
- Communicated and coordinated with multiple departments in regard to customer requests.
- Cross-trained and provided back up for customer service managers in reservations and Front Office.
- Adhered to all confidentiality requirements at all times for our guests as it is key especially to all VIP guests
- Promptly responded to inquiries and requests from prospective customers both face to face, email and telephone enquiries.
- Handled all external and internal customer complaints in a courteous and efficient manner with empathy.
- Assisted guests with check-ins, account inquiries and any additional services needed.
Education
Bachelor of Business Administration - Marketing and Public Relations
UNITED STATES INTERNATIONAL UNIVERSITY
NAIROBISkills
Front Office Management
Certification
Certificate in Administrative Human Resources from Udemy.
Timeline
Rapportuer and Administration Support
International Finance Corporation, World Bank Group
12.2023 - 02.2024
Human Resource Executive/Travel and Registry
Oman Cancer Association
07.2022 - 12.2022
Schools Guide/Customer Service Executive
EXPO 2020
12.2021 - 04.2022
Human Resources Assistant
Andela Uganda
09.2018 - 05.2020
Guest Relations /Front Office,Team Leader
Grand Hyatt Muscat
06.2012 - 06.2018
Bachelor of Business Administration - Marketing and Public Relations
UNITED STATES INTERNATIONAL UNIVERSITY
Certificate in Administrative Human Resources from Udemy.
Certificate in Hotels Up selling Program.
Hyatt On skills
Trainings in different aspects of leadership and management.i.e Strategic management, performance management, diversity, team building and more. (Harvard School)
Certificate in Employment law updates from HRMS
Similar Profiles
JONATHAN GIGINJONATHAN GIGIN
Sr. Op. Off-FIG Advisory & Upstream (Liberia / SL) at International Finance Corporation, World Bank GroupSr. Op. Off-FIG Advisory & Upstream (Liberia / SL) at International Finance Corporation, World Bank Group
Praewpan NamboonchooPraewpan Namboonchoo
Team Assistant at International Finance Corporation, World Bank GroupTeam Assistant at International Finance Corporation, World Bank Group
Hussein GedyanaHussein Gedyana
Government Relation Officer / Human Resources Officer at Sporter.com AmCan International GroupGovernment Relation Officer / Human Resources Officer at Sporter.com AmCan International Group