MARK PAUL BIKOTO
Kampala,Uganda
Summary
IT expert with extensive experience at PricewaterhouseCoopers, focusing on project management and system administration. Successfully led transition to Windows 10 and Office 365, enhancing operational efficiency for over 40 staff members. Recognized for strong problem-solving abilities and effective communication, resulting in improved IT policies and user training programs. Specialized in network security, software development, and database management, ensuring optimal technology operations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
IT Officer/Senior Logistics Manager
MAAPCO East Africa
Kampala, Uganda
05.2021 - 06.2025
- Oversaw IT projects from conception to completion, ensuring alignment with organizational goals.
- Developed and enforced policies for secure IT system usage among staff members.
- Created user accounts, established passwords, and assigned access rights for users.
- Designed software applications tailored to meet specific organizational needs.
- Monitored system performance to maintain optimal network operation and security protocols.
- Conducted troubleshooting across hardware, software, networking components, and peripherals.
- Established and enforced policies and procedures for logistics team operations.
- Managed procurement processes by evaluating suppliers and addressing support requirements.
Trainee Associate
PricewaterhouseCoopers
05.2017 - 02.2021
- Assisted in planning, coordinating and executing hardware and software upgrades.
- Served as a vital resource for help-desk staff, in overseeing daily support operations and providing assistance on complex troublesome system issues.
- Helped in Voucher management process through collecting and entering data in databases and maintaining accurate records of valuable company information.
- Spearheaded new procedures for help desk documentation, enabling the development of a comprehensive knowledge base of common issues and solutions to improve help desk efficiency.
- Successfully directed the on-time, on budget completion of company-wide upgrade to windows 10 and office 365 impacting more than 40 onsite staff and five remote employees.
IT Support Assistant
Biyinzika Poultry International Limited
10.2015 - 10.2018
- Provided technical support to end-users, leveraging broad-based expertise to handle problem identification, diagnosis, resolution, and escalation via helpdesk system, telephone and remote support tools.
- Also performed security administration functions for user, data and remote access.
- Developed step by step training manuals for end-users to ensure a seamless transition following application upgrades.
- Played an instrumental role in companywide rollout of Navision software by providing end-user training and support.
- Initiated transformative IT policies designed to harden system security, including enhanced measures for password requirements and user access.
Intern
Web-Infornet
06.2015 - 09.2015
- Performed troubleshooting, repair and maintenance of computer systems, hardware, peripherals and telephony.
- Analyzed system requirements to efficiently isolate and resolve a wide range of technical issues.
- Also participated in large-scale upgrades and installation.
- Quickly learned and mastered proprietary applications.
- Demonstrated outstanding customer services skills, consistently receiving high rating on client satisfaction survey.
Education
Bachelors - Information Systems (Hons)
Makerere University
01.2016
Uganda Advanced Certificate of Education - Physics, Economics, Mathematics and Entrepreneurship
St. Peters’ Senior Secondary School
01.2012
Uganda Certificate of Education -
01.2010
Skills
- Testing and troubleshooting
- Windows server administration
- Project management
- System administration
- Software documentation
- Data backup and recovery
- Network and firewall management
- Teamwork and leadership
- Problem solving
- Effective communication
- Planning and organization
- Resource allocation
- Platforms: Windows Vista/7/10, macOS, Oracle, Linux
- Software: Microsoft Office suite, SharePoint, SQL, Navision, Google suite, Dreamweaver, Visual Studio, VMware
- Languages: PHP, HTML, Python, Java, Ruby
Strength
Willingness to learn and train others, good analytical skills, understanding of technological and business trends, documenting software projects, attention to detail and confidentiality, ability to communicate technical issues to a layman in the computing field, interpersonal and teamwork skills, confident, positive thinking and time manager.
Certification
- Microsoft certified Solutions Expert (MCSE)
- Microsoft Certified Solutions Associate (MCSA)
- Cisco Certified network associate (CCNA)
References
- Mrs. Cajo, Mary, Principal Finance, 077-252-5737, Uganda National Examinations Board
- Mr. Wamusi, Daniel, Director, 077-772-0650, MAAPCO International Limited
- Mr. Pejunu, Philemon, Field coordinator, 0752002030, United Nations High Commissioner for Refugees
Hobbies and Interests
Volunteer work, Blogging, Volleyball, Football, Travelling, Reading
Timeline
IT Officer/Senior Logistics Manager
MAAPCO East Africa
05.2021 - 06.2025
Trainee Associate
PricewaterhouseCoopers
05.2017 - 02.2021
IT Support Assistant
Biyinzika Poultry International Limited
10.2015 - 10.2018
Intern
Web-Infornet
06.2015 - 09.2015
Bachelors - Information Systems (Hons)
Makerere University
Uganda Advanced Certificate of Education - Physics, Economics, Mathematics and Entrepreneurship
St. Peters’ Senior Secondary School
Uganda Certificate of Education -
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