Martin Joel Kanaabi
Kampala
Summary
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
IT Support Consultant
AFMPANGA ADVOCATES
UGANDA
02.2020 - Current
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Documented support interactions for future reference.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Computer Technician
GOEFREY NKUMBA
UGANDA
03.2011 - 10.2016
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Recommended new and replacement hardware and software purchases.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
Education
No Degree - COMPUTER TECHINICIAN
DATAMINE TECHNICAL BUSSINES SCHOOL
KAMPALA UGANDA01.2010
Skills
- Uptime Management
- Data Recovery
- Desktop Support
- Application Support
- Systems Analysis
- Videoconferencing
- Hardware Diagnostics
- Performance Testing
- Technical Support
- Software Installation
- TCP/IP
FARMING/FOOTBALL
I do subsistence farming at my home i do rear pigs and cultivate matooke[banana plantation]
I play football at my feel time for excersise
Languages
LUGANDA
Native language
English
Beginner
A1
Timeline
IT Support Consultant
AFMPANGA ADVOCATES
02.2020 - Current
Computer Technician
GOEFREY NKUMBA
03.2011 - 10.2016
No Degree - COMPUTER TECHINICIAN
DATAMINE TECHNICAL BUSSINES SCHOOL