MARVIN WADADA
Kampala,102
Summary
Dynamic Travel Consultant with expertise from Freelancer, adept at exceeding customer satisfaction through tailored travel solutions. Proven track record in enhancing brand visibility and driving sales growth as a Sales and Marketing Officer. Strong communication and problem-solving skills, combined with a deep understanding of the travel industry, ensure exceptional client experiences.
Professional sales and marketing expert with strong background in developing strategic marketing plans and driving sales. Known for collaborative approach and achieving significant results. Reliable team player with flexibility to adapt to changing market demands and adept at using CRM systems and digital marketing tools.
Overview
5
5
years of professional experience
Work History
Operstions Officer
Skymark Consulting Limited
Wakiso, Wakiso District
08.2023 - Current
- Built strong relationships with clients through exceptional customer service, leading to increased repeat business.
- Negotiated contracts with key partners and suppliers, optimizing costs while maintaining quality standards.
- Increased sales revenue by developing and implementing strategic marketing plans and sales initiatives.
- Designed and executed email marketing campaigns that increased open rates, click-through rates, and lead generation.
- Established long-term partnerships with industry influencers to increase brand visibility within target markets.
- Developed targeted marketing campaigns that effectively communicated brand value, driving consumer engagement and loyalty.
- Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users.
- Analyzed performance metrics, identifying areas for improvement and implementing necessary changes.
Travel Consultant
Frelancer
Kampala, Kampala District
09.2021 - 05.2022
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
- Organized group tours, ensuring a seamless experience from start to finish for all participants.
- Organized trips for individual, family and business travelers.
- Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
- Worked closely with clients to understand unique needs and meet specific travel desires.
Teller
Skymark Consulting Limited
Wakiso, Wakiso District
08.2022 - 07.2023
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Education
Bachelor of Science - Transport And Logistics Management
Makerere University Of Business
Kampala, Uganda 04.2001 -
Skills
Documentation preparation
Exceptional customer service
Strong communication skills
Marketing
Cultural sensitivity
Competitor analysis
Marketing plan development
Adaptability and flexibility
Product knowledge
Problem-solving abilities
Multitasking Abilities
Timeline
Operstions Officer
Skymark Consulting Limited
08.2023 - Current
Teller
Skymark Consulting Limited
08.2022 - 07.2023
Travel Consultant
Frelancer
09.2021 - 05.2022
Bachelor of Science - Transport And Logistics Management
Makerere University Of Business
04.2001 -