Mary Sylvia Acham
Data Scientist|BI Data Analyst |Technical,Product&Channel Support
Kampala
Summary
A Technical Data Expert, utilizing my skills and abilities in the IT industry majoring in Business Analytics, Data Science, Data engineering to be able to assist in resolving Business Intelligence, Analytics and Data quality issues to improve and support research and evaluation tasks as well as business planning and programme development while being resourceful, innovative and flexible.
Overview
11
11
years of professional experience
8
8
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Specialist Channel Support
MTN Mobile Money Uganda Ltd
04.2023 - Current
- Responsible for Business planning, target working and Monitoring
- Support Strategy and planning for distribution setup and dimensioning
- Monitor and provide guidance to all channels to achieve sales and service targets
- Determine key gaps in market distribution and suggest actions
- Monitor the issue resolution of Partner channel to ensure issues are properly resolved within the agreed SLA
- Conduct and provide guidance in process of design and execution of channel event and activity to support the management of distribution channel, in order to promote and achieve sales objectives
- Review and evaluate trade campaigns, channel activities and channel communications effectively, to ensure that marketing budget is being used effectively and efficiently and achieving the targets set
- Planning of new initiatives channel campaign launch, and new product or service launch into channels to ensure successful implementation
- Monitor and perform outsource management activities, to ensure service delivery, consistent performance and procurement policies
- Continuously update oneself with changes in related trend, which affect tools, processes, systems, and frameworks relevant to the role, in order to maintain knowledge levels required to perform complicated tasks
- Collaborate with other departments / teams to facilitate analysis and identify process improvement / cost reduction opportunities
- Be accountable for other certain works as assigned from immediate superior level
Business Analyst Acquisition
Airtel Uganda
07.2021 - 03.2023
- Responsible for Planning, Prioritization and execution of Marketing programs that are aimed at customer education, product adoption and churn reduction among others
- Target working and Monitoring
- Collaborate with other departments / teams to facilitate analysis and identify process improvement
- Creation of routine dashboards & presentations as required by the section
- Establishing market trends based on analysis
- Data mining and consolidation of product performance related data
- Tracking of Customer dimensional data e.g
- Average Revenue Per User, Average Days of Usage, etc
- Create information synergies between internal functions e.g
- Marketing, IT, Finance, S&D and other BU's
- Provide adhoc reports on request to facilitate decision making
- Automation of routine tasks
- Assist business and technical users with resolving data integrity queries
- Participate in the design, follow-up and testing of new reports as required by business
- Perform subscriber data profiling to identify and understand anomalies
Data Scientist
Experian Uganda
04.2019 - 07.2021
- Company Overview: Experian acquired Compuscan Uganda in April 2019
- Experian acquired Compuscan Uganda in April 2019
Data Scientist
Compuscan CRB Uganda Limited
09.2018 - 03.2019
- Elaboration and calibration of predictive models (admission scores)
- Statistical analysis of financial data
- Development and input of new credit and financial analysis products
- Design of reports to fulfill regulator's requirements
- Preparation of data extracts for reporting and audit purposes
- Improvement of data quality of the Bureau
- Training of junior professionals in finance and data science
- Consultancy for Financial Institutions
Business Intelligence Data Analyst
Compuscan CRB Uganda
03.2017 - 09.2018
- Importing data from various external data sources
- Data cleansing and standardization
- Data manipulation to uncover trends and insights
- Exporting data to external sources through reports or spreadsheets
- Design and build new data set processes for modeling, data mining, and production purposes
- Determine new ways to improve data and search quality, and predictive capabilities
- Coordinate with internal and external customers
- Assure that the team addresses all relevant issues within the specifications and various standards
- Provide necessary business information
- Initiate sub-groups or sub-teams as appropriate to resolve issues and perform tasks in parallel
- Ensure deliverables are prepared to satisfy the project requirements, cost and schedule
- Help keep the team focused and on track
Technical Help desk Administrator
Compuscan CRB Uganda
07.2015 - 02.2017
- Handles issues from different PIs (Banks and Microfinance deposit institutions in Uganda) regarding the Financial Card System and Credit Reference Bureau
- Provides first line support for technical resolution
- Direct other client based queries internally to the appropriate person in the company
- Identify which issues cannot be resolved and pass these to the field
- Attend to accurate reporting and recordal of own issues on bug tracking system
- Credit bureau system and Financial system operations
- Both inbound and outbound management
Customer Retention Agent
Exquisite Solutions Limited
10.2014 - 07.2015
- Telesales and retention of existing and inactive customers
Customer Care Consultant
Smile Communications Uganda Limited
10.2013 - 03.2014
- Analyse and resolve 4GLTE client issues on first call while telemarketing, recording client feedback and making issue handling reports
Education
Bachelor of Information Technology -
Makerere University
08.2010 - 05.2013
High School - Uganda Advanced Certificate of Education with ResultE(First grade)
Nabisunsa Girls' School
02.2008 - 12.2009
Ordinary level - Uganda Certificate of Education (First grade)
Iganga Girls' Senior Secondary School
02.2004 - 11.2007
Skills
- Data Analysis
- Data Visualisation
- Customer Relationship Management
- Business Planning
- User Acceptance Testing
- Quality Assurance
- Technical Support
- Product Support
- Marketing Programs
- Process Improvement
- Dashboard Creation
- Market Trend Analysis
- Data Mining
- Data Consolidation
- Customer Data Tracking
- Information Synergies
- Adhoc Reporting
- Task Automation
- Data Integrity Resolution
- Report Design
- Data Profiling
Personal Information
- Date of Birth: 11/28/91
- Nationality: Uganda
Awards
Personal Growth Achievement Award, 2016
Certification
Certificate in Data Science with Python at ISBAT University Kampala
Timeline
Certificate in Data Science with Python at ISBAT University Kampala
08-2024
Specialist Channel Support
MTN Mobile Money Uganda Ltd
04.2023 - Current
Business Analyst Acquisition
Airtel Uganda
07.2021 - 03.2023
Getting Started with SAS Programming by SAS through Coursera
05-2019
Data Scientist
Experian Uganda
04.2019 - 07.2021
Data Scientist
Compuscan CRB Uganda Limited
09.2018 - 03.2019
Business Intelligence Data Analyst
Compuscan CRB Uganda
03.2017 - 09.2018
Technical Help desk Administrator
Compuscan CRB Uganda
07.2015 - 02.2017
Customer Retention Agent
Exquisite Solutions Limited
10.2014 - 07.2015
Customer Care Consultant
Smile Communications Uganda Limited
10.2013 - 03.2014
Bachelor of Information Technology -
Makerere University
08.2010 - 05.2013
High School - Uganda Advanced Certificate of Education with ResultE(First grade)
Nabisunsa Girls' School
02.2008 - 12.2009
Ordinary level - Uganda Certificate of Education (First grade)
Iganga Girls' Senior Secondary School
02.2004 - 11.2007
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