Masembe Joshua
Kampala
Summary
Adept at managing multiple deliveries with efficiency, I enhanced customer satisfaction and loyalty during my tenure at Talabat. Leveraging GPS mapping and excellent communication skills, I consistently provided top-notch service, demonstrating my problem-solving abilities and commitment to safety.
Overview
6
6
years of professional experience
Work History
Restaurant Waiter
Shanghai Me Hotel
04.2023 - 01.2024
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Adhered to company guidelines and safety protocols for proper food handling and presentation.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Informed customers about daily and seasonal specials.
- Met with chef to review daily specials and menu changes.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Increased sales significantly by upselling higher-end products to customers.
Food Delivery Driver
Talabat
12.2022 - 02.2023
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
- Utilized GPS systems effectively for accurate routing and delivery time estimates.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
Guest Service Host
Fair Way Hotel
05.2018 - 09.2022
- Streamlined check-in and check-out processes for improved efficiency and reduced wait times for guests.
- Assisted in training new team members, sharing best practices, and contributing to a cohesive work environment.
- Conducted regular follow-ups with guests post-checkout to ensure satisfaction and gather feedback for continuous improvement.
- Improved overall customer service ratings through consistent delivery of exceptional hospitality experiences for every guest interaction.
- Utilized problem-solving skills during unexpected situations or emergencies while remaining calm under pressure.
- Monitored lobby area consistently to identify potential issues or opportunities for improving guests'' experience.
- Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information about hotel amenities and services.
- Coordinated special requests and accommodations for guests with unique needs or preferences.
- Maintained open communication with other departments within the hotel to provide seamless service across all areas of operations.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
Certificate - Computer Science
YMCA Institute
Kampala 06.2019
Diploma - Journalism
Green Field Media Academy
Kampala 08.2017
Skills
- Problem-Solving
- Customer Service
- Quick Learner
- Hardworking and Responsible
- Time Management
- Computer software like , word,Excel & presentation
- Excellent Communication
- Safe Driving
- Dedicated Team Player
- Food handling
- Safe Food Handling
- Customer Communication
- GPS mapping
- Safety awareness
- Smartphone operation
- Phone orders
Timeline
Restaurant Waiter
Shanghai Me Hotel
04.2023 - 01.2024
Food Delivery Driver
Talabat
12.2022 - 02.2023
Guest Service Host
Fair Way Hotel
05.2018 - 09.2022
Certificate - Computer Science
YMCA Institute
Diploma - Journalism
Green Field Media Academy
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