Masika Sandra
Kampala,102
Summary
Versatile hospitality professional with a Bachelor’s degree in Hotel Management and over three years of experience in front office operations and guest services. Expertise in optimizing check-in processes, streamlining operations, and enhancing customer satisfaction in high-pressure environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Office Personnel
Source of the Nile Hotel
05.2024 - 11.2025
- Ensured smooth guest check-ins and reduced check-in time by 30% (15 10 minutes).
- Managed reservations, delivering exceptional guest service to enhance overall experience.
- Oversaw daily front office operations, enhancing service delivery and guest satisfaction.
- Compiled daily occupancy logs and reports, coordinating with departments to streamline operations.
Hotel Operations
Colline Hotel Ltd
Mukono
12.2023 - 01.2024
- Processed daily transactions exceeding UGX 1,000,000 with zero variance.
- Audited stock and implemented bin-card system, reducing errors by 15%.
- Assisted in accounting and procurement documentation to ensure accuracy and compliance.
- Mukono
Hospitality Rotational Intern
Kyambogo University Café
01.2022 - 01.2023
- Improved order turnaround time by 25% (12 9 minutes).
- Supported kitchen preparation, contributing to high standards of food quality and presentation.
- Managed cashier operations, ensuring accurate transactions and positive customer experiences.
Multi-Department Intern
Colline Hotel Ltd
Mukono
01.2022 - 12.2022
- Assisted banqueting teams in delivering high-quality service during events.
- Participated in room readiness and sanitation monitoring to ensure compliance with health and safety standards.
- Rotated through front office, food service, housekeeping, and kitchen departments to support operational needs.
- Mukono
Education
Bachelor of Hotel Management & Institutional Catering - Hospitality And Tourism Management
Kyambogo University
Banda Hill, Kampala.12-2024
UACE - Arts
Mengo Senior School
Block 10, Plot 422 Hoima Rd, Kampala.12-2019
UCE - Liberal Arts And Sciences
Mengo Senior School
Block 10, Plot 422 Hoima Rd, Kampala.12-2017
PLE -
Real Quality Primary School
West 1 Nansana, Wakiso District12-2013
Skills
- Guest relations management
- Guest experience enhancement
- Reservation & Booking Software Systems
- Hotel systems management
- Housekeeping coordination
- Conflict resolution
- Workflow optimization
- Inventory management
- Inventory Management & Stock Control
- Food service management
- Microsoft Word
- Excel
- Outlook
- Cashiering software
- Multilingual communication
- Inventory Management & Stock Control
Certification
- Degree in Hotel Management – Kyambogo University
- Certificate in Hotel Finance, Cashiering, and Procurement – Colline Hotel
- Certificate in Front Office, Housekeeping, F&B Service & Kitchen – Colline Hotel
- A1 German Language Certificate – Goethe-Institut Kampala
- Certificate in Advanced ICT (In Progress)
- Certificate in French and Swahili (In Progress)
References
- Ms. Shakira Nabbanja, Human Resources Manager, Source of the Nile Hotel, Jinja, +256 741 136 791, Direct Supervisor
- Ms. Anne Busingye, Human Resources Manager, Colline Hotel Ltd, Mukono, +256 704 569 736, Internship Supervisor
- Ms. Ayero Sarah, Head of Hotel Management, Kyambogo University, +256 704 741 752, Academic Supervisor
Disclaimer
I, Masika Sandra, confirm that the information in this CV is accurate and complete. I consent to the processing of my data for the purpose of employment consideration.
Languages
Fluent, Fluent, Very Good, Good (A1 Certified), Beginner
Achievements And Innovations
- Introduced guest registration checklist reducing processing time by 30%.
- Improved table service accuracy at Kyambogo by introducing service zone labeling (reduced complaints by 40%).
- Maintained 100% accuracy in cashier roles across multiple institutions.
- Assisted in designing a basic inventory tracking system for kitchen stock.
Key Strengths And Competencies
- Front Office & Guest Relations Management
- Conflict Resolution & Service Recovery
- Workflow Optimization & Service Efficiency
- Guest Experience Enhancement & Feedback Reporting
- Reservation & Booking Software Systems
- Hotel Accounting, Cashiering & Revenue Control
- Food & Beverage Service & Banqueting Protocol
- Housekeeping Coordination & Hospitality Hygiene Standards
- Inventory, Stores & Procurement Management
- Multilingual Communication: English, Luganda, Swahili, German, French
Timeline
Front Office Personnel
Source of the Nile Hotel
05.2024 - 11.2025
Hotel Operations
Colline Hotel Ltd
12.2023 - 01.2024
Hospitality Rotational Intern
Kyambogo University Café
01.2022 - 01.2023
Multi-Department Intern
Colline Hotel Ltd
01.2022 - 12.2022
Bachelor of Hotel Management & Institutional Catering - Hospitality And Tourism Management
Kyambogo University
UACE - Arts
Mengo Senior School
UCE - Liberal Arts And Sciences
Mengo Senior School
PLE -
Real Quality Primary School