Matsiko Abraham
Kampala, Uganda
Summary
Results-driven operations, sales, and portfolio management professional with over four years of experience in branch operations, team supervision, customer service, and business growth within fast-paced field environments. Proven ability to manage daily operations, supervise teams, monitor performance, and ensure efficient service delivery while maintaining high operational and compliance standards.
Experienced in sales coordination, stock and asset accountability, customer relationship management, and performance reporting, with a strong track record of driving growth, improving operational efficiency, and achieving business targets. Skilled in leading field teams, coordinating stakeholders, resolving operational challenges, and implementing strategies that improve productivity and customer satisfaction.
A proactive and analytical leader with strong communication, problem-solving, and organizational skills, committed to operational excellence, effective team management, and sustainable business growth.
Overview
8
8
years of professional experience
Work History
Branch Manager Cars
MOGO Uganda
04.2025 - 05.2026
- Lead daily branch operations with full responsibility for sales performance, operational efficiency, customer service, and portfolio growth.
- Supervise and coordinate field sales and collections teams, ensuring productivity, accountability, and achievement of branch targets.
- Monitor stock, asset utilization, and operational resources to support efficient branch and field activities.
- Drive customer acquisition and business growth through field activations, relationship management, and market expansion initiatives.
- Track branch performance, prepare operational and sales reports, and implement improvement strategies to achieve set objectives.
- Manage customer onboarding, loan processing, documentation, and compliance with company operational procedures and risk standards.
- Oversee repayment follow-ups and collections activities to maintain portfolio quality and minimize losses.
- Conduct regular field visits to support teams, resolve operational challenges, strengthen customer relationships, and identify new business opportunities.
- Ensure compliance with internal controls, company policies, and operational guidelines while maintaining high service standards.
- Resolve customer complaints and operational issues promptly to improve customer satisfaction and retention.
Recruitment and Compliance Lead
PUREFLOW
04.2024 - 01.2025
- Led recruitment, onboarding, and supervision of field-based sales and operational teams to support business growth and efficient service delivery.
- Coordinated daily team activities, ensuring staff productivity, accountability, and adherence to operational procedures and company standards.
- Trained and coached staff on customer service, sales processes, compliance requirements, and operational best practices.
- Monitored field operations, sales activities, and customer engagement to improve performance and maintain service quality.
- Supported inventory accountability, documentation management, and operational reporting to ensure smooth depot and field operations.
- Tracked performance indicators and prepared operational reports to support decision-making and continuous improvement.
- Ensured compliance with internal policies, operational guidelines, and regulatory requirements, minimizing operational risks.
- Strengthened customer relationships through effective communication, issue resolution, and stakeholder engagement.
- Collaborated with management and field teams to identify operational gaps, improve workflows, and enhance efficiency.
- Supported market outreach and customer mobilization activities that contributed to business growth and increased customer engagement.
Credit Officer
Nyakayojo SACCO Ltd
01.2023 - 05.2023
- Managed daily customer service and loan processing activities, ensuring efficient service delivery and compliance with company procedures.
- Conducted customer assessments, documentation verification, and onboarding processes while maintaining accurate operational records.
- Monitored repayments, followed up on overdue accounts, and implemented recovery strategies to improve portfolio performance and accountability.
- Supported business growth through customer mobilization, relationship management, and community outreach activities.
- Prepared weekly operational and performance reports to support management decision-making and branch monitoring.
- Coordinated with field teams to resolve customer issues, improve collections efficiency, and maintain strong client relationships.
- Maintained proper record management and compliance with internal controls, operational standards, and reporting requirements.
- Assisted in achieving branch targets through effective customer engagement, teamwork, and operational support activities.
Banking Officer
Nyakayojo SACCO Ltd
01.2022 - 12.2022
- Managed frontline customer service operations, ensuring efficient handling of customer transactions, inquiries, and account support services.
- Supported daily branch operations, documentation management, and record keeping while maintaining accuracy and compliance with internal procedures.
- Assisted in coordinating customer onboarding, loan processing, and account servicing activities to improve operational efficiency.
- Monitored customer accounts and followed up on repayment schedules to support collections performance and minimize overdue balances.
- Worked closely with field teams to support customer acquisition, outreach activities, and business growth initiatives.
- Maintained accurate operational and financial records, ensuring accountability and compliance with audit and reporting requirements.
- Resolved customer concerns promptly and professionally, contributing to improved customer satisfaction and retention.
- Supported branch targets through teamwork, customer engagement, and adherence to operational standards.
Accounts (Bursaries, Estate, Transport) Officer
TRINITY SCHOOLS BWEBAJJA AND BUKOTO
08.2018 - 12.2019
- Managed administrative and operational activities for bursaries, estate, and transport departments, ensuring smooth day-to-day operations.
- Monitored transport operations, fuel usage, maintenance schedules, and operational costs to improve efficiency and accountability.
- Maintained accurate financial, operational, and inventory-related records to support reporting, auditing, and resource management.
- Coordinated with suppliers, service providers, and support staff to ensure timely delivery of services and operational requirements.
- Supported stock and asset management processes, ensuring proper utilization and accountability of organizational resources.
- Prepared operational and financial reports to support management decision-making and performance monitoring.
- Supervised support staff and monitored daily activities to maintain productivity, discipline, and service delivery standards.
- Ensured compliance with internal procedures, financial controls, and administrative policies.
- Assisted in improving workflows, reducing operational inefficiencies, and enhancing coordination between departments.
Education
Bachelor of Arts in Economics -
Kyambogo University
2015 - 2018Uganda Advanced Certificate of Education (U.A.C.E) -
Trinity Senior Academy, Bwebajja
2013 - 2014Uganda Certificate of Education (U.C.E) -
Trinity Senior Academies
2009 - 2012Personal Information
Gender: Male
Nationality: Ugandan
Date of Birth: 05th Oct 1992
Other Contact: +256 752928792
Skills and Competences
- Operations and Depot Management: Experienced in supervising daily operations, coordinating field activities, monitoring performance, and ensuring efficient service delivery.
- Sales and Business Development: Proven ability to achieve sales targets, drive customer acquisition, and support business growth through field engagement and relationship management.
- Stock and Inventory Management: Skilled in record management, asset accountability, operational tracking, and ensuring proper utilization of company resources.
- Team Supervision and Leadership: Experienced in leading, coaching, and supervising teams to improve productivity, accountability, and performance.
- Customer Relationship Management: Strong ability to build customer relationships, resolve customer concerns, and maintain high levels of customer satisfaction and retention.
- Reporting and Performance Monitoring: Skilled in preparing operational reports, tracking performance indicators, and using data to support decision-making and continuous improvement.
- Compliance and Risk Management: Knowledgeable in operational procedures, internal controls, compliance requirements, and risk management practices.
- Communication and Interpersonal Skills: Strong verbal and written communication skills with the ability to coordinate stakeholders, negotiate effectively, and work within diverse teams.
- Problem Solving and Organization: Able to identify operational challenges, implement practical solutions, and manage multiple responsibilities efficiently.
- Computer Skills: Proficient in Microsoft Word, Excel, PowerPoint, and digital reporting tools for operational and administrative tasks.
Hobbies and Interests
- Riding: Enjoy outdoor activities such as biking and motorcycling, exploring new trails and destinations.
- Swimming: Passionate about swimming, staying active, and improving fitness.
Languages
English
Proficient
C2
Luganda
Proficient
C2
References
Mr. Paul Whiteway
Product Manager — MOGO loans Ltd
Contact: +256 704113483
Email: whitewaypaul@gmail.com
-
Mrs. Ankunda Judith
Director Support — PUREFLOW
Contact: +256 755061038
-
Dr. Barigye Enock
Lecturer — Bishop Stuart University
Contact: +256 782894402
Email: enockbarigye@yahoo.com
Declaration
I Matsiko Abraham, hereby declare that the information provided above is true and accurate to the best of my knowledge and belief.
Timeline
Branch Manager Cars
MOGO Uganda
04.2025 - 05.2026
Recruitment and Compliance Lead
PUREFLOW
04.2024 - 01.2025
Credit Officer
Nyakayojo SACCO Ltd
01.2023 - 05.2023
Banking Officer
Nyakayojo SACCO Ltd
01.2022 - 12.2022
Accounts (Bursaries, Estate, Transport) Officer
TRINITY SCHOOLS BWEBAJJA AND BUKOTO
08.2018 - 12.2019
Bachelor of Arts in Economics -
Kyambogo University
Uganda Advanced Certificate of Education (U.A.C.E) -
Trinity Senior Academy, Bwebajja
Uganda Certificate of Education (U.C.E) -
Trinity Senior Academies