Matsiko Norman
Mukono
Summary
Versatile professional experienced as a Recruitment and Compliance Lead, Account Manager, Senior Collection Officer, and Client Service Officer. Proficient in regulatory compliance, exceeding sales targets, optimizing debt recovery, and delivering exceptional customer service. Proven track record in diverse roles, combining analytical skills with empathy for effective results.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sub Branch Manager
Pureflow
08.2024 - Current
- Over see the professional and personal development of the Team Members at the Sub branch
- Ensure that both the Finance and Member Services teams at the sub branch are equipped and proficiently executing on their respective duties
- Report weekly to the Branch Director on Finances, Member engagement, and overall team health of the sub branch based on the scorecard
- Leadership development of the Team Members at the Sub Branch
- Lead weekly meetings with the Finance, Member Engagement and Member Services Leads.
- Be accessible to both team members and Pureflow members during business hours
- Send Monthly wrap up reports to your Branch Director
Recruitment and Compliance Lead
Pureflow
06.2023 - 08.2024
- Enforce program rules and regulations for current members at the branch
- Communicate and coordinate efforts to mitigate defaulted payments/theft/missed fellowships
- Identify potential new members and assist them in applying for the Pureflow program
- Assist in completing background checks and new member interviews
- Support the Member Services team where needed
- Ensure that all current members make weekly payments on time
Account Manager
Tugende Ltd
09.2022 - 02.2023
- Performed relationship-building activities with clients to increase customer retention rate
- Organised and maintained all customer credit application documentation and related accounting records
- Worked closely with delinquent account holders to collect and reconcile accounts through approved channels
- Evaluate credit worthiness by processing loan applications and documentation within specified limits
- Conduct background investigations and interviews on applicants and their referees on phone and in field
Senior Collections Officer
Tugende Ltd
01.2022 - 08.2022
- Responsible for managing and collection of all the outstanding accounts receivables from clients
- Prepare and present reports on collection activities and progress
- Monitored the performance of my direct reports and set targets for them
- Ensured that all collection and recovery activities are conducted in accordance with the company policy and the laws of Uganda
- Made sure I maintained a healthy portfolio ie reduce the arrears and the PAR
Collections Officer
Tugende Ltd
09.2019 - 12.2021
- Secured payments by following up with customers which disregarded promise to pay
- Educated customers on actions and strategies for debt repayment
- Contacted debtors through email, telephone to begin collections process
- Updated accounts and credit reports to reflect recent changes
- Located debtors by utilizing various tracking systems eg Gps great, space eye
Client Service Officer
SolarNow Ug Ltd
01.2019 - 09.2019
- Selling products using solid arguments to prospective customers
- Achieve agreed upon sales targets and outcomes within schedule
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification
Education
Bachelors Degree - Business Administration marketing
Nkumba University
Entebbe, Central Region11.2017
Skills
- Product promotions
- Strong communication skills
- Sales expertise
- IT skills
- Client Management
- Account Management
- Collection Management
- Leadership and team management
Certification
- Alison Certificate in Efficiency Management in the Workplace
- Alison Certificate in Ethics and Corporate Governance
- Alison Certificate in introduction to supervision
- Supervision Skills-Managing Groups and Employee Interaction
- Alison Certificate in Leadership Skills in Business
Languages
English
Runyankole
Luganda
Timeline
Sub Branch Manager
Pureflow
08.2024 - Current
Recruitment and Compliance Lead
Pureflow
06.2023 - 08.2024
Account Manager
Tugende Ltd
09.2022 - 02.2023
Senior Collections Officer
Tugende Ltd
01.2022 - 08.2022
Collections Officer
Tugende Ltd
09.2019 - 12.2021
Client Service Officer
SolarNow Ug Ltd
01.2019 - 09.2019
Bachelors Degree - Business Administration marketing
Nkumba University
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