Summary
Overview
Work History
Education
Skills
Websites
References
Interests
Certification
Timeline
Generic

MAUREEN ATUKEI

Client Relations Professional
Kampala

Summary

Dedicated client relations professional with a passion for building lasting connections and exceeding expectations. Proven expertise in understanding client needs and ensuring satisfaction. Exceptional communication skills and strategic approach to elevate client experience. Dynamic individual with hands-on experience in customer relations, known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. Let's work together to enhance your success.

Overview

11
11
years of professional experience
3
3
years of post-secondary education
3
3
Certifications
3
3
Languages

Work History

Senior Team Lead B2C Electric

BURN Manufacturing
04.2025 - Current
  • Conducted regular performance evaluations for sales agents, providing constructive feedback, and outlining areas of improvement.
  • Developed high-performing team members through targeted training programs and one-on-one coaching.
  • Fostered strong relationships with cross-functional teams to ensure seamless collaboration on shared initiatives.
  • Actively participated in recruitment efforts, selecting top talent for the team and contributing to long-term growth potential.
  • Maintained accurate records of all projects, providing regular updates to senior management on progress and potential roadblocks.
  • Implemented budget controls on project resources, reducing costs while maintaining the quality of deliverables.
  • Identified stock imperfections, and noted production concerns based on regular inspections.
  • Market visits with team members and top management as and when required.

Customer Service Representative

BURN Manufacturing
02.2025 - Current
  • Resolved customer complaints with empathy, while providing accurate information, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.

Sales Executive - Key Accounts and Team Lead

BURN Manufacturing
07.2024 - 01.2025
  • Responsible for agents in the assigned zone to conduct quality prospecting and sales.
  • Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
  • Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.
  • Supported the MRV team with customer prospecting, onboarding, quality assessment, and customer feedback.
  • Trained customers on the relevant business procedures and products.
  • Collaborated effectively with colleagues from various departments to maximize sales opportunities.
  • Carried out market visits and travel, as required by the business.

Operations and Marketing Manager

Ziramba Stores
05.2023 - 08.2023
  • Client Acquisition and Relationship Management.
  • Maintained documentation, detailing assignments, in-progress work and completed project milestones.
  • Logistics assessment and improvement operations.
  • Handle customer orders, product, and service fulfillment.
  • Support sales efforts to onboard suppliers.
  • Support marketing (social media accounts, campaigns, etc.). Customer service role for our stakeholders (clients, customers, etc.).
  • Attend all weekly meetings with the supervisor or directors.
  • Managed budgets, allocating funds strategically towards high-impact initiatives that supported overall business goals.

Front Officer Executive

Aramex
08.2022 - 02.2023
  • Provided excellent customer service by helping clients choose the best services.
  • Managed high call volumes, directing callers to appropriate departments or handling inquiries as needed.
  • Marketing enabled me to expand the client base by 15% in 2022, which increased company profitability by 20%.
  • Created a welcoming atmosphere by maintaining a clean and organized reception area for all visitors.
  • Assisted in team building and training of new staff.
  • Streamlined front desk operations by implementing efficient check-in and check-out procedures.
  • Collaborated with other departments to coordinate events, meetings, and conferences for successful outcomes.
  • Enhanced client satisfaction with prompt attention to inquiries, and professional communication skills.

Relationship Manager

EnerGrow Platform Ltd
09.2021 - 07.2022
  • Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
  • Identifying and managing solutions to meet a wide range of client needs.
  • Advising clients on payment options and debt management.
  • I reviewed the debtor list and also maintained payment records.
  • Built and maintained relationships with new and existing clients while providing high level of expertise.
  • Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth.

Administrative Officer

Kalnar Advocates
02.2020 - 08.2021
  • Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
  • Enhanced overall office productivity through effective staff management and coordination of daily tasks.
  • Contributed to successful projects by providing essential administrative support and resource management.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Provided exceptional support to the executive team by managing schedules, coordinating travel plans, and organizing meetings.
  • Cultivated strong professional relationships with external stakeholders such as clients, suppliers, partners, or regulatory bodies.
  • Reduced expenses by negotiating with vendors for cost-effective supply contracts and services.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

General Supervisor

Hotel Migra
01.2019 - 01.2020
  • Increased guest satisfaction by 80%.
  • Improved contract negotiations with suppliers led to cost reduction by 20%.
  • Trained and motivated hotel staff.
  • Maintained and managed hotel assets efficiently.
  • Ensured provision of professional services to clients.

Site Clerk

Framicon (U) Ltd
04.2015 - 12.2015
  • Recruitment of work force.
  • Procurement of materials for site and office.
  • Book keeping and payment of labor force.
  • Drafted daily and weekly work plans for the site.
  • Handled travel arrangements for directors and staffs.

Reception Manager

Hotel Migra
12.2014 - 03.2015
  • File management, record keeping and data preservation for both hard and soft copies.
  • Receiving clients and guest registration.
  • Receive, direct and relay telephone messages, fax messages and all general correspondences.
  • Ensuring safe and tidy environment for guests.
  • Developed strong relationships with local businesses and vendors, creating valuable partnerships that benefited both parties.
  • Demonstrated adaptability during peak seasons or staffing shortages by stepping into various roles as needed to maintain smooth operations at the front desk.

Education

Bachelor of Arts - International Relations and Diplomatic Studies

Victoria University
Kampala, Uganda
01.2016 - 11.2018

Skills

  • Analytical problem solving

  • Effective written communication

  • Cross-functional teamwork

  • Effective organizational skills

  • In-depth product knowledge

  • Quickly adjusting to change

  • Effective time management

  • Proficient in computer applications

  • Strategic decision making

  • Team leadership

  • Client relations management

Detail-oriented approach

References

Edwin, Kwesiga, Head of Electric, edwin.kwesiga@burnmfg.com, Burn Manufacturing, Kampala

Interests

Reading, Traveling, Painting and Crafting

Certification

Demonstrating Accountability as a Leader

Timeline

Senior Team Lead B2C Electric

BURN Manufacturing
04.2025 - Current

Customer Service Representative

BURN Manufacturing
02.2025 - Current

Sales Executive - Key Accounts and Team Lead

BURN Manufacturing
07.2024 - 01.2025

Operations and Marketing Manager

Ziramba Stores
05.2023 - 08.2023

Demonstrating Accountability as a Leader

08-2022

Leadership through Feedback

08-2022

Speaking Confidently and Effectively

08-2022

Front Officer Executive

Aramex
08.2022 - 02.2023

Relationship Manager

EnerGrow Platform Ltd
09.2021 - 07.2022

Administrative Officer

Kalnar Advocates
02.2020 - 08.2021

General Supervisor

Hotel Migra
01.2019 - 01.2020

Bachelor of Arts - International Relations and Diplomatic Studies

Victoria University
01.2016 - 11.2018

Site Clerk

Framicon (U) Ltd
04.2015 - 12.2015

Reception Manager

Hotel Migra
12.2014 - 03.2015

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MAUREEN ATUKEIClient Relations Professional