MEGAN KARAMAGI
Bukoto
Summary
Hardworking and well-organized customer service professional and analysis of company data to improve service delivery through effective research skills. Knowledge in R software, Microsoft excel and POS systems to ensure accurate analysis and financial predictions of businesses.
Overview
7
7
years of professional experience
Work History
Food and Beverage Manager
Delta Bingo and Gaming
Peterborough
05.2023 - Current
- Created and delivered orientation and training for new team members and professional development activities for experienced associates.
- Managed food and beverage operations for upscale urban hotels with relentless focus on hospitable and gracious guest services.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Developed and implemented budgets, met or exceeded sales targets, hired, trained and supervised team members and fulfilled dining needs and desires of patrons.
Server/Cashier
Lighthouse Lounge and Grill
Peterborough
05.2022 - Current
- Accepted cash and credit card payments, issued receipts and provided change.
- Learned roles of other departments to provide coverage and keep store operational.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Processed sales transactions to prevent long customer wait times.
Technical Support Representative
Concentrix
Peterborough
11.2021 - 03.2023
- Assisted customers with various types of technical issues via email and telephone.
- Walked customers through common phone, computer and other systems software configurations to maximize service functionality.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
- Served as first point of contact for incoming technical service calls and emails.
Cashier
Louisiana Kitchen
Peterborough, Canada
02.2018 - 03.2020
- Operated POS cash register, handling an average of 90 transactions on average daily.
- Processed debit and credit cards, refunds, product coupons, and gift certificates.
- Found ways to improve customer experience by taking accountability and inquiring from friends about prospective changes to make them comfortable.
- Assisted customers with locating items, answering questions and providing direction and service.
Events Planner
Wedding Niceties
Kampala
03.2017 - 06.2017
- Worked with clients to understand requirements, needs, and preferences, and proposed ideas to improve success of each event.
- Kept staff aware of requirements and coordinated event activities, spotting and correcting problems at all stages.
- Maintained on-site presence during events to consistently meet quality expectations.
- Listened to requests from guests and coordinated required services and solutions with other departments.
KYC Analyst
Stanbic Bank
Kampala
11.2016 - 03.2017
- Resolved customer complaints and collected missing information by consulting with customers.
- Maintained records detailing current, prospective and declined client profiles for further analysis and future reference in negotiation of new contracts and new client intake.
- Collected and organized all loan documents for underwriting.
Education
CFA Level 1 - Finance
CFA Institute
Toronto08-2024
Bachelor of Arts - Economics
Trent University
Peterborough 06-2021
Mathematics, Economics, Geography and IT
King's College Budo
Skills
- Cooperative Attitude
- Reliable and Responsible
- Proficient in R-Studio, STATA, Microsoft Office
- Conflict resolution
- Credits and Refunds
- Cash Register Operations
- Operations Oversight
Affiliations
Member, Interact Club.
President Organizing Committee, Seniors Government.
Timeline
Food and Beverage Manager
Delta Bingo and Gaming
05.2023 - Current
Server/Cashier
Lighthouse Lounge and Grill
05.2022 - Current
Technical Support Representative
Concentrix
11.2021 - 03.2023
Cashier
Louisiana Kitchen
02.2018 - 03.2020
Events Planner
Wedding Niceties
03.2017 - 06.2017
KYC Analyst
Stanbic Bank
11.2016 - 03.2017
CFA Level 1 - Finance
CFA Institute
Bachelor of Arts - Economics
Trent University
Mathematics, Economics, Geography and IT
King's College Budo
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