Helping the vulnerable population like refugees attain self-reliance, make personal choices and community social transformation for development
Mercy Aliyenya
Social/ Development Worker
Kampala,102
Summary
Social/ development worker and registration clerk with over 4 years of successful experience in community-based health care and first aid, refugee profiling, registration and offering humanitarian protection assistance. Recognized consistently for performance excellence and contributions to success in providing quality community-based health care and first aid for refugees. Strengths in offering medical first aid, counseling, profiling, team work, effective communication backed by training in Development studies.
Overview
1
1
Language
9
9
years of post-secondary education
5
5
years of professional experience
Work History
Health Promoter
Uganda Red Cross Society (URCS)
Arua, Imvepi Refugee Settlement
09.2017 - Current
- Supervised daily activities and provided assistance when needed.
- Monitored progress and documented any patient health status changes, keeping healthcare team updated.
- Developed rapport to create safe and trusting environment for care.
- Assisted disabled clients in any way necessary to facilitate independence and well-being.
- Administered medication as directed by physician.
- Worked to improve and enhance patient lives through effective and compassionate care.
- Assisted patients with therapy exercises as specified by care team, including HIV and AIDS counseling exercises.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Maintained energy and enthusiasm in fast-paced environment.
- Identified issues, analyzed information and provided solutions to problems.
- Managed team of 10 employees, overseeing hiring, training, and professional growth of employees.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Community based health care and first aid hardware proficiency
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
Registration Clerk
Office of the Prime Minister (OPM)
Arua, Rhino Camp Refugee settlement
05.2016 - 08.2017
- Used biometric progress database to manage refugee registration and statistics record database, maintaining information confidentiality in accordance with federal privacy laws
- Worked with customers to provide advice and assistance on regulations and requirements concerning various registration programs.
- Operated standard office software applications to compile data and prepare information and correspondence.
- Conducted interviews with individuals to obtain all required information.
- Processed medical records requests, assuring release only to appropriate parties proper authorization.
- Processed cancellations, changes or special requests promptly.
- Handled complaints and resolved conflicts involving facilities or amenities.
- Coordinated with additional government, UNHCR and partner personnel regarding requests or issues.
- Used progress refugee data base to record and organize individual profiles of refugee, including issuance of medical travel permits and medical information.
- Assisted other Registration Clerks with front desk duties, answering questions and accurately using reservation system.
- Welcomed as many as refugees daily, directing to appropriate departments within facility and coordinating assistance with transportation as needed.
- Contacted health centers in the refugee settlement to confirm patients medical histories and ensure accurate documentation required to add new borne babies in the refugee database and reunify displaced families.
- Documented refugee profile information, medical case histories for persons with special needs including pregnancy, HIV and AIDS and other chronic medical conditions and asylum details to facilitate smooth registration as the first step in providing refugee protection and refugee assistance.
Education
Bachelor of Arts - Development Studies
Kyambogo
Kampala, Uganda 08.2014 - 06.2017
Uganda Advanced Certificate of Education (UACE) - High School Certificate
Mbale Comprehensive Senior Secondary School.
Mbale, Uganda 02.2012 - 12.2013
No Degree - Secondary Education
Mandela Comprehensive Senior Secondary School.
Arua 02.2007 - 11.2011
Skills
Flexible & Adaptable
Good listening skills
Collaboration
Multitasking abilities
Conflict resolution
Project Management
Relationship-Building
First Aid/CPR
Critical thinking
Affiliations
Red Cross Volunteer
Interests
Timeline
Health Promoter
Uganda Red Cross Society (URCS)
09.2017 - Current
Registration Clerk
Office of the Prime Minister (OPM)
05.2016 - 08.2017
Bachelor of Arts - Development Studies
Kyambogo
08.2014 - 06.2017
Uganda Advanced Certificate of Education (UACE) - High School Certificate
Mbale Comprehensive Senior Secondary School.
02.2012 - 12.2013
No Degree - Secondary Education
Mandela Comprehensive Senior Secondary School.
02.2007 - 11.2011