MERCY HELLEN AJIAMBO
Kampala
Summary
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Overview
12
12
years of professional experience
Work History
FINANCE, HR AND ADMINISTRATIVE ASSISTANT
ADT AFRICA LTD
03.2025 - Current
- Maintain project financial records and monitoring systems to record and reconcile expenditures, balances, payments, statements and other data for daily transactions and reports.
- Ensure timely and accurate financial reporting to management and relevant stakeholders in the company thereby Preparing and analyzing financial statements, including income statements, balance sheets, and cash flow statements to give proper financial position to stakeholders.
- Conduct financial forecasting and analysis to identify trends, assess risks, and inform strategic decision making.
- Prepare and file all necessary tax returns and regulatory filings. Both Uganda Revenue Authority and Uganda Registration Services Bureau.
- Maintain strong internal controls and ensure compliance with all relevant accounting standards and regulations.
- Check, review, process and prepare all documentation, including contracts, and ensure correctness and accuracy for financial clearances and payments.
- Oversee all aspects of accounts receivable and accounts payable thereby managing cash flow and ensuring the company maintains adequate liquidity.
- Monitor and control expenses to optimize profitability by ensuring all sites daily operational budgets are highly scrutinized to rule out unnecessary expenditures.
- Track and analyze investment performance across all portfolios and prepare performance reports for management and other stakeholders.
- Perform other relevant duties as assigned
DOCUMENT VERIFICATION EXECUTIVE
VIDYA GLOBAL BIZ DMCC, DUBAI
01.2024 - 03.2025
- Examine submitted documents for accuracy, authenticity, and completeness.
- Identify discrepancies, missing information, or forged documents.
- Enter verified document details accurately into company databases or tracking systems.
- Maintain up-to-date electronic and physical records of all verified documents.
- Ensure confidentiality and proper handling of sensitive personal and organizational data.
- Provide timely updates on the status of document verification.
- Prepare and submit daily, weekly, or monthly verification reports to supervisors and compliance teams.
- Ensure that all document verification processes comply with internal policies, legal regulations, and data protection standards.
- Assist in audits by providing accurate verification records when requested.
- Increased accuracy in verification processes by implementing thorough checks and attention to detail.
- Streamlined the verification process for faster turnaround times, resulting in client satisfaction.
SALES ADMINISTRATOR AND ANALYST
HACO INDUSTRIES/Hilmuc Africa Limited
01.2022 - 12.2023
- Overall office management, administrative responsibility to facilitate smooth operations. Internal & External policy compliance in line with Uganda Employment Act, Statutory and stakeholder obligations, Staff welfare, wellbeing and development.
- Managing sales operations including sales data analysis, aggregating and preparing sales reports to ensure ownership of performance metrics across the sales team.
- Ensuring maintenance of all data required for processing financial transactions for assigned accounts in financial accounting package
- Preparation of payroll and filing of the various statutory deductions to respective body.
- Prepare financial reports as needed including month end closure reports.
- Stock and inventory management and liaising with distributors/stockist/depots on stockholding. Ensure optimal loading on sales vans
- Roles and Responsibilities
Sales Administrator
East African Cables/Western Cable Company Limited
08.2018 - 08.2021
- Ensuring weekly sales and banking reports are made and shared with the local management team and a regional office in Nairobi to keep track of the branch's sales.
- Handling daily petty cash needs of the company to ensure the smooth running of the company
- Answer and put through incoming calls, handle and register incoming mails and faxes, connect outgoing calls and as well as welcome and register visitors and maintain the telephone list, based on work instructions and requests of employees.
- Liaising with heads of department to make logistic and administrative arrangements for seminars, workshops, meetings, and briefings that may be required by their respective offices.
- Keeping an inventory of office supplies and ordering new materials for usage.
- Ensuring company assets are managed in the right and recommended manner.
- Ensuring hard and electronic office files and records are maintained and kept safe from non-users; classify and code material relating to a variety of topics; dispose of off records that have reached their retention schedule.
- Perform general support activities like photocopying, faxing, mailing, and typing documents.
- Ensure business continuity by ordering a continuous supply of office needs and resources.
- Roles and Responsibilities
Intern in Stores and Disbursement
Uganda Electricity Transmission Company Limited (UETCL)
06.2016 - 07.2016
- Data entry and records management
- Participate in stock count and restocking of equipment used in transmission
- Update databases used for records keeping of the Organization.
Customer Care
Elite Digital Solutions Uganda Limited
05.2014 - 08.2014
- Delivering information about a company's offerings.
- Handling customer complaints and forward to management where applicable.
- Developing and documenting knowledge into helpful content.
- Update social media handles about new stocks and reply to respond to customers online.
Education
Bachelor of Commerce - Accounting
Makerere University
Kampala01.2018
Uganda Advanced Certificate of Education - undefined
Uganda Martyrs' Senior Secondary School
Namugongo, Kampala01.2013
Uganda Certificate of Education - undefined
Gayaza High School
Kampala01.2011
Uganda Primary Leaving Certificate - undefined
Buckley Primary School
Kampala01.2007
Skills
- Expert Communication
- Financial analysis and documentation
- Administrative and Office Management
- Advanced MS Office Suite (Excel, Word, PowerPoint, Access)
- Customer Service Excellence
- Event and Meeting Coordination
References
- ANDREW KAKUBA, CFO ADT AFRICA LTD, andrew@adtafrica.com, +256785085851
- ABHISHEK, ITTAPAL, COUNTRY MANGER VIDYA GLOBAL BIZ, abhishek@vidyaglobaldmcc.com, +256740540095
- GODWIN, GGULLOBA, Country manager, sibwoka@yahoo.com, +256772658603 East African Cables/Western Cables company Limited
Timeline
FINANCE, HR AND ADMINISTRATIVE ASSISTANT
ADT AFRICA LTD
03.2025 - Current
DOCUMENT VERIFICATION EXECUTIVE
VIDYA GLOBAL BIZ DMCC, DUBAI
01.2024 - 03.2025
SALES ADMINISTRATOR AND ANALYST
HACO INDUSTRIES/Hilmuc Africa Limited
01.2022 - 12.2023
Sales Administrator
East African Cables/Western Cable Company Limited
08.2018 - 08.2021
Intern in Stores and Disbursement
Uganda Electricity Transmission Company Limited (UETCL)
06.2016 - 07.2016
Customer Care
Elite Digital Solutions Uganda Limited
05.2014 - 08.2014
Uganda Advanced Certificate of Education - undefined
Uganda Martyrs' Senior Secondary School
Uganda Certificate of Education - undefined
Gayaza High School
Uganda Primary Leaving Certificate - undefined
Buckley Primary School
Bachelor of Commerce - Accounting
Makerere University