Mercy Luwagga
Kampala, Uganda ,256
Summary
Highly skilled Accounts Officer with experience in financial payments and account reconciliation. Strengths include strong analytical skills, regulatory compliance, and a thorough understanding of financial systems. Demonstrated impact through streamlining accounting procedures and implementing cost-effective solutions in previous roles.
Overview
4
4
years of professional experience
4042
4042
years of post-secondary education
Work History
Accounts Officer
Diamond Trust Bank
Kampala, Uganda
07.2023 - Current
- Processed customer transactions accurately and efficiently.
- Assisted clients with account inquiries and issue resolution.
- Collaborated with teams to streamline banking operations and improve service delivery.
- Conducted reconciliations of accounts to ensure accuracy of financial data.
- Utilized banking software to manage client accounts and transactions effectively.
- Managed cash handling procedures to ensure compliance with bank policies.
- Provided support during audits by organizing necessary documentation and reports.
- Reviewed and reconciled accounts payable and receivable records.
- Maintained accurate record keeping of all financial transactions.
- Performed bank reconciliations on a regular basis.
- Organized filing system for account documents such as invoices, receipts.
- Prepared monthly financial reports for the management team.
- Responded promptly to customer queries related to their accounts.
- Analyzed financial data to identify trends or issues requiring attention.
Store Manager
Coterie Book Cafe
Kampala, Bugolobi
03.2022 - 07.2023
- Managed daily operations of a community-focused book cafe.
- Oversaw inventory management and restocking of books and supplies.
- Trained and supervised staff on customer service best practices.
- Maintained a welcoming atmosphere for customers and visitors.
- Handled cash management and daily financial reconciliation processes.
- Implemented efficient workflows to enhance service delivery speed.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Resolved customer complaints in a timely manner.
Education
Bachelors Degree in Public Administration And Management - Public Administration
Bugema University
Zirobwe, Uganda 08.2017 - 11.2026
Katikamu S.D.A Secondary School
Luweero, UgandaLakeside College
Luzira, UgandaSkills
- Credit and cash transactions
- Transaction handling
- Basic math
- Payment posting
- Complaint resolution
- Payment processing
- Financial records oversight
- ID verification
- Patience and empathy
- Receipt handling
- Team collaboration
- Customer service
- Account reconciliation
- Organizational growth
Languages
English
Advanced
C1
Luganda
Beginner
A1
Hobbies
Studying
Volunteering
Referees
- To be submitted on request
Timeline
Accounts Officer
Diamond Trust Bank
07.2023 - Current
Store Manager
Coterie Book Cafe
03.2022 - 07.2023
Bachelors Degree in Public Administration And Management - Public Administration
Bugema University
08.2017 - 11.2026
Katikamu S.D.A Secondary School
Lakeside College