MERCY ATUHEIRE LUKWAGO

• As the assets and records officer, I am responsible for the management of a large, multi-disciplinary team of volunteers
• This position has made me to be responsible in managing all the organization assets ranging from Fleet of vehicles and all related records, aspects of the Company’s operations including budgeting, forecasting, planning, scheduling, financial reporting, marketing, sales, receiving of procurements, filling all invoices, distribution of the supplies to various campus locations, organizing storage as supplies are delivered, and other related functions in accordance with company policies and procedures
• In addition, I also provided leadership on various projects as needed by the Assets and stores team leader and/or senior Leadership team
• Some of the duties I undertook as the assets and stores officer include:
• Input data into computer programs and filing systems
• Followed exact procedures for handling transfers and other releases of asset records
• Researched and resolved asset record discrepancies
• Utilized electronic medical record systems to store, retrieve and process any data pertaining any asset or store supplies
• Coordinated with various departments to support cross-functional needs
• Utilized document imaging software to index, store and retrieve records
• Assisted with typing, data entry, and answering incoming calls as required
• Destroyed records in line with retention schedules to protect confidential information and comply with regulations
• Ensured all supplies were distributed as per the distribution list monthly
• Filled all invoices and LPO as delivered by the suppliers for payment.

• I led and directed the routine functions of the Human Resources (HR) department
• I effectively managed the human resources, and this resulted in development of health and safety of the employees and work environment
• I further developed better communications ensuing knowledge transfer and quick performance of different activities within the company
• Tasks performed to achieve this included but are not limited to:
• Devised hiring and recruitment policies for 120-employee company
• Maintained company compliance with local, state, and federal laws, in addition to established organizational standards
• Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset
• Organized and led staff orientation programs and training to promote collaboration
• Monitored and handled employee claims involving performance-based and harassment incidents
• Motivated employees through special events, incentive programs, and constructive feedback
• Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management
• Implemented performance reviews and motivational strategies to elevate HR team results
• Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset
• Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions
• Processed employee claims involving performance issues and harassment
• Motivated employees through special events and incentive programs
• Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management
• Maintained human resources regulatory compliance with local, state and federal laws
• Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management
• Used technologically relevant digital systems to manage payroll and benefits programs
• Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes
• Coordinated technical training and personal development classes for staff members
• Reduced process gaps while supervising employees to achieve optimal productivity
• Created and implemented forward-thinking initiatives to improve employee engagement
• Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams
• Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance
• Distributed employee engagement surveys to identify areas of improvement
• Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees

• I was responsible for the management of a large, multi-disciplinary team that includes senior management and business development
• This position made me to be responsible in managing all aspects of the Company’s operations including budgeting, forecasting, planning, scheduling, financial reporting, marketing, sales and other related functions in accordance with company policies and procedures
• In addition, I also provided leadership on various projects as needed by the executive director and/or senior management team
• Some of the duties I undertook as the Associate Manager include:
• Managing the development and implementation of a strategic plan for the company
• Developing, implementing, and maintaining effective processes to ensure that all business units are operating in compliance with company policies
• Working closely with other departments within the company as well as internal teams on project management strategies
• Providing leadership support to senior management team members by developing strong relationships across company levels; managing budgets, scheduling staffing needs, providing training opportunities, supporting projects through mentoring, and coaching
• Mentored and supported 4 department employees to create strong workplace culture.

Resource Center Associate, HOSPICE UGANDA:

I served as the day-to-day administrative support for the, UGANDA, Center
This position I assisted with the development and the implementation of work standards, methods, procedures, improvements, and the overall assessment of assigned areas
Other duties included providing leadership and support to community, agencies and organizations to further the mission of the program
Below are the Essential Duties and Responsibilities that I was involved in with this position;
Served as a professional representative of HOSPICE UGANDA complying with established corporate guidelines and in support of the organization’s mission and vision
Provided general administrative support to resource center staff and the HOSPICE UGANDA management
Assisted clients with computers, scanning, faxing, copying and other resources
Maintained the records database electronic and hard copy filing system
Opened, sorted, and distributed incoming correspondence including mail, faxes, flyers and other material
Scheduled and coordinated meetings and managed calendar of events for the center
Generated reports from database systems to track records
Provided training to new records clerks to improve knowledge and skills
Destroyed records in line with retention schedules to protect confidential information and comply with regulations
Assisted in resolving any administrative problems., I served as the day-to-day administrative support for the, UGANDA, Center
This position I assisted with the development and the implementation of work standards, methods, procedures, improvements, and the overall assessment of assigned areas
Other duties included providing leadership and support to community, agencies, and organizations to further the mission of the program
Below are the Essential Duties and Responsibilities that I was involved in with this position

 Served as a professional representative of HOSPICE UGANDA complying with established corporate guidelines and in support of the organization’s mission and vision.
 Provided general administrative support to resource center staff and the HOSPICE UGANDA management
 Assisted clients with computers, scanning, faxing, copying and other resources

 Maintained the records database electronic and hard copy filing system.
 Opened, sorted and distributed incoming correspondence including mail, faxes, flyers and other material.
 Scheduled and coordinated meetings and managed calendar of events for the center.
 Assisted in resolving any administrative problems.

• Drafted common document templates to reduce time spent creating documents from scratch