Mildred Areeta
Experienced Operations Manager and Qualified Actuarial Analyst
Kampala,Uganda
Summary
Seasoned Operations Manager, Actuarial Analyst and talented leader with 11 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams, identifying gaps and improving processes targeted at increasing productivity. Bringing solid understanding of the financial industry and insurance sector trends in Uganda and East Africa, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
15
15
years of post-secondary education
12
12
years of professional experience
Work History
Operations Manager
Jubilee Life Insurance Uganda
Kampala, Uganda
04.2019 - Current
- Develop and deliver outputs as established in annual work plans
- Provide technical and administrative supervision for 4 operational units; underwriting, claims, customer service and conservation and prepare weekly, monthly and annual work plans to track performance
- Oversee technical underwriting for over 1000 proposals per month
- Manage premium portfolio of over 50Billion in annual collections
- Devise processes to boost long-term business success and increase profit levels through periodic assessment to identify problems/bottlenecks
- Follow-up gaps to expedite implementation and meet financial delivery targets set for each month.
- Periodically monitor and report progress of various projects and activities by reviewing, verifying and analyzing work-plans, weekly and monthly reports while making comparisons to set budgets to check for progress and resolve gaps.
- Establish and administered annual budgets with controls to balance burn rate and value addition
- Direct initiatives to achieve regulatory compliance, foster good insurance practices and meet compliance and risk control standards
- Plan and source for personnel for key operational roles resulting in highly trained personnel ready to act quickly in critical roles
- Collaborate with senior management to refine procedures, devise best practices and correct quality audit findings
Insurance Trainer
Insurance Training College of Uganda
Kampala, Uganda
03.2018 - 03.2019
- Lectured over 300 students in mathematics, life and disability underwriting and Pensions in Certificate and Diploma courses
- Supervised and coordinated 8 other lecturers as team leader to keep on task for timely completion of semester programs
- Worked closely with Head of Training to maintain optimum levels of quality delivered
- Participated in continuous improvement of course content by attending curriculum reviews and editing course content
- Developed and maintained courteous and effective working relationships
- Maintained excellent attendance record, consistently arriving to work on time
Corporate Business Manager
Sanlam Life Insurance Uganda
Kampala, Uganda
08.2017 - 03.2018
- Mentored and supervised 4 corporate agents and 3 administrative staff and empowered both teams to grow
- Negotiated and closed long-term agreements with new clients in partnership with sales agents
- Managed Key Broker relationships by carrying out courtesy visits and streamlining quotations processes to reduce turnaround times
- Managed annual premium collection portfolio of over 16 Billion by tracking all outstanding dues and setting targets for each sales agent
- Carried out Actuarial experience investigations on expenses, profit and re-insurance and participated in new product development
- Performed research to uncover potential target areas, markets and industries
- Collected data and performed customer needs analysis.
Premium Administration Manager
Sanlam Life Insurance Uganda
Kampala, Uganda
09.2014 - 07.2017
- Created annual collection plans and communicated deadlines to premium collection officers to ensure collections were made against budgets set for each period
- Mentored and managed team of 25 employees; 22 field staff and 3 premium collection officers, overseeing hiring, training, and professional growth
- Managed annual premium collection portfolio of over 11Billion
- Maintained key partner relationships with banks, government departments and private businesses
- Led projects to expand collection partnerships and analyzed client data for new partners to identify opportunities for improvement
- Drove operational improvements which resulted in savings and improved collection rates
- Exceeded goals through effective task prioritization and great work ethic
Client Services Manager
Sanlam Life Insurance Uganda
Kampala, Uganda
07.2013 - 08.2014
- Designed new client service processes to manage client portfolio of over 10,000 active customers
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution
- Achieved 90% annual client retention by setting performance targets and service goals and holding client service officers accountable for individual performance
- Interacted with clients on regular basis to quickly alleviate issues and provide project updates
- Investigated, documented and submitted information to management about special incidents, events and complaints
- Mentored customer service officers, boosting efficiency, success and morale
Underwriting Manager
Sanlam Life Insurance Uganda
Kampala, Uganda
11.2012 - 06.2013
- Managed technical underwriting for over 300 proposals per month
- Monitored underwriting teams performance and provided mentoring to achieve personal and department production goals
- Examined potential losses stemming from catastrophe, severity or frequency of similar claims
- Developed new staff training manuals and trained all underwriters in international underwriting practices
- Identified portfolio risks resulting from client's underlying business practices, underwriting investigations or fraud exposure
- Coordinated with internal stakeholders to initiate marketing strategies and meet market penetration and business growth objectives
Products Administrator
Sanlam Life Insurance Uganda
Kampala, Uganda
09.2012 - 10.2012
- Worked closely with departmental business heads to conduct market research on 10+ products and participated in improving key benefits offered
- Analyzed products data to identify opportunities for improvement in product benefits offered
Underwriter
National Insurance Corporation
Kampala, Uganda
12.2009 - 08.2012
- Reviewed over 50+ new insurance applications monthly
Computed all commission payments for over 100+ agents monthly
Prepared quarterly re-insurance schedules
Trained new agents on all products
Underwriter
Leads Insurance Uganda
Kampala, Uganda
01.2009 - 11.2009
- Reviewed over 50+ new insurance applications monthly
Computed all commission payments for over 100+ agents monthly
Prepared quarterly re-insurance schedules
Trained new agents on all products
Education
MBA - Business Administration And Management
Uganda Management Institute
Uganda 09.2015 - 09.2021
Certified Actuarial Analyst - Actuarial Science
Institute And Faculty of Actuaries, UK
United Kingdom 01.2016 - 07.2021
Bachelor of Science - Actuarial Science
Makerere University
Kampala 09.2005 - 01.2009
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Leadership
undefinedQuote
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Timeline
Operations Manager
Jubilee Life Insurance Uganda
04.2019 - Current
Insurance Trainer
Insurance Training College of Uganda
03.2018 - 03.2019
Corporate Business Manager
Sanlam Life Insurance Uganda
08.2017 - 03.2018
Certified Actuarial Analyst - Actuarial Science
Institute And Faculty of Actuaries, UK
01.2016 - 07.2021
MBA - Business Administration And Management
Uganda Management Institute
09.2015 - 09.2021
Premium Administration Manager
Sanlam Life Insurance Uganda
09.2014 - 07.2017
Client Services Manager
Sanlam Life Insurance Uganda
07.2013 - 08.2014
Underwriting Manager
Sanlam Life Insurance Uganda
11.2012 - 06.2013
Products Administrator
Sanlam Life Insurance Uganda
09.2012 - 10.2012
Underwriter
National Insurance Corporation
12.2009 - 08.2012
Underwriter
Leads Insurance Uganda
01.2009 - 11.2009
Bachelor of Science - Actuarial Science
Makerere University
09.2005 - 01.2009
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