Mireille Kwizera
Economist
Kampala,Uganda
Summary
Dynamic and results-oriented professional with a proven track record at leading commercial banks, excelling in complaint resolution and sales expertise. Skilled in report preparation and fostering strong customer relationships, I consistently achieved monthly sales targets and enhanced customer loyalty. My approach combines administrative support with strategic account management, driving operational success and client satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Administrator
Power Minds Youth Organization
Wakiso Uganda
04.2019 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Personal Assistant to the Deputy Head of Mission
Embassy of the Republic of South Korea in Uganda
Kampala Uganda
04.2017 - 04.2018
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
- Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
- Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.
- Coordinated events and functions with attention to detail ensuring successful execution.
- Accomplished project deadlines by assisting with task completion whenever required.
Cashier/Bank Teller
Tropical Bank Limited
Kampala Uganda
09.2015 - 04.2017
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Bank Teller
DFCU Bank
Kampala Uganda
11.2013 - 02.2015
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
- Counted and packaged currency and coins.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Educated customers on use of banking website and mobile apps.
Sales Associate
DFCU Bank
Kampala Uganda
07.2012 - 10.2013
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Education
Bachelor Of Arts In Development Economics - Economics
Makerere University
Kampala Skills
Report preparation
Certification
Certified Sustainability Leader (United People Global)
Languages
English
Bilingual or Proficient (C2)
French
Advanced (C1)
Timeline
Certified Sustainability Leader (United People Global)
07-2024
Customer Service Administrator
Power Minds Youth Organization
04.2019 - Current
Personal Assistant to the Deputy Head of Mission
Embassy of the Republic of South Korea in Uganda
04.2017 - 04.2018
Cashier/Bank Teller
Tropical Bank Limited
09.2015 - 04.2017
Bank Teller
DFCU Bank
11.2013 - 02.2015
Sales Associate
DFCU Bank
07.2012 - 10.2013
Bachelor Of Arts In Development Economics - Economics
Makerere University
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