Successful Administrative Officer with experience supporting program needs and managing projects with little oversight. Strong track record of reviewing and assessing processes and implementing continuous improvement initiatives to streamline office operations. Proficient in Word,Excel,Powerpoint,applications. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
8
8
years of professional experience
16
16
years of post-secondary education
Work History
Administrative Officer
Voyager African Safaris
Kampala
11.2022 - Current
Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Updated reports, managed accounts, and generated reports for company database.
Consulted with company management to assess requirements and develop operational enhancements to streamline processes and increase team performance.
Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
Delivered performance reviews, recommending additional training or advancements.
Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
Lead Retail Sales Associate
Retail Concept Ltd (Movit)
Kampala
05.2021 - 09.2022
Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Established strong vendor relationships to maintain and support business.
Trained store personnel on product features to drive sales and increase product awareness.
Planned and implemented product launches and promotions for assigned stores.
Arranged consistent shelves, bins, and racks at 20 locations by following established planograms.
Answered customer questions regarding store merchandise, department information, and pricing.
Arranged consistent shelves, bins, and racks at 20 locations by following established planograms
Organized store merchandise racks and displays to promote and maintain visually appealing environments
Established strong vendor relationships to maintain and support business
Stocked merchandise, clearly labeling items, and arranging according to size or color
Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers
Utilized visual merchandising techniques to effectively showcase products in retail stores
Organized and maintained displays to achieve clean and appealing product layouts
Trained store personnel on product features to drive sales and increase product awareness
Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels
Stocked shelves to match planogram images and instructions
Updated merchandise pricing to match new values and special promotional rates
Disposed of damaged or defective items or coordinated returns to vendors for covered items
Orchestrated effective materials management with strong stock rotation strategies, new order placements and shipping inspections
Delivered store policy information to patrons at checkout, reducing customer service complaints and calls
Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues
Maintained store assets with effective loss prevention strategies
Interacted with guests in friendly and knowledgeable way
Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport
Collaborated with stock manager to effectively cut down on defective items in storage and in shipments
Collected, analyzed and modeled sales trends and customer preferences data to inform inventory development decisions
Checked product levels and recommended new purchases
Monitored tasks and staff assignments to deliver projects under-budget and on-time
Greeted customers and directed to requested products
Kept work areas neat, clean and free from debris
Picked and packed order items
Developed plan-o-grams and layouts that maximized sales
Data Enumerator
Steward Consultancy(UNRA contractor)
Kampala
08.2019 - 06.2020
Traveled door-to-door in assigned communities and requested participation in census interview, clearly explaining process and purpose.
Assisted people in filling out surveys with complete and accurate information.
Requested participation in brief exit interviews to obtain feedback for use in development of procedural improvements.
Executed follow up visits to houses to resolve survey issues or obtain additional information, expressing appreciation for participation and regret for inconvenience.
Walked door to door and collected demographic information.
Oversaw 5-members team of census enumerators, providing strategy training and guidance to successfully obtain interviews and adhere to procedures.
Dispensed assignments to enumerator team and submitted completed work to supervisors.
Drafted thorough and accurate reports, case summaries and work records.
Front Office Assistant
Gift Medical Center
Seeta
01.2018 - 07.2019
Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
Responded to inquiries from callers seeking information.
Directed phone inquiries, answered customer questions, and scheduled appointments.
Restocked supplies and placed purchase orders to maintain adequate stock levels.
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Screened visitors and issued badges to maintain safety and security.
Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
Maintained transaction security by verifying payment cards against identification.
Restocked supplies and placed purchase orders to maintain adequate stock levels
Directed phone inquiries, answered customer questions, and scheduled appointments
Responded to inquiries from callers seeking information
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
Processed payments and informed individuals of further financial responsibility to facilitate timely payments
Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention
Processed incoming and outgoing mail, sorting and distributing to correct staff and departments
Completed patient check-in processes by verifying insurance and submitting forms to nursing team
Conducted research and provided reports and summaries to help management make informed decisions based on accurate information
Reviewed and updated customer information in database for accuracy
Maintained transaction security by verifying payment cards against identification
Screened visitors and issued badges to maintain safety and security
Coordinated master schedule by booking and rescheduling appointments and balancing workloads
Promotion Sales
Golden Marketing (Marketing Agent for Uganda Breweries Ltd)
Gulu
06.2015 - 09.2016
Identified potential marketing opportunities to increase brand awareness.
Identified interested and qualified customers to provide potential customers with additional information regarding product.
Enhanced online presence to take advantage of dynamic conditions and unique platform opportunities.
Provided product samples, coupons and informational brochures to persuade people to buy products.
Collaborated with media representatives to optimize coverage of special events.
Learned about competitors' products and consumers' interests to answer questions and provide more complete information.
Developed lists of prospective clients from sources such as newspaper items, company records and local merchants.
Directed copy preparation, proof evaluation and layout enhancement for advertising materials.
Researched and identified new business opportunities.
Motivated team members to meet and exceed sales targets.
Used QuickBooks to maintain records of sales.
Scheduled appointments with potential customers for product installation.
Created and coordinated seminars, community activities and provider activities to identify and generate valid leads.
Built professional network to establish and maintain relationships with community contacts, providers and others who may refer potential leads.
Addressed prospects' concerns and utilized persuasive techniques to turn guests into paying, satisfied customers.
Collected and managed all generated leads from promoters assigned to team on daily basis.
Collaborated with sales staff to identify target customers, promote products and increase sales.
Greeted customers warmly and pleasantly answered inquiries.
Established and maintained positive relationships with customers.
Assisted customers with product selection based on individual needs and preferences.
Maintained clean, organized and professional work environment.
Educated customers on product features and answered questions regarding product use.
Developed and executed promotional campaigns to drive brand awareness and sales.
Worked with team to achieve sales goals for products.
Maintained accurate records of promotional events and customer interactions.
Planned and organized sampling events by working hand-in-hand with retail store managers and leaders.
Developed creative displays and signage to draw customers to products.
Engaged customers to communicate key product features.
Communicated product value, quality, and style to educate and entice potential customers.
Demonstrated products to customers to illustrate features, advantages and benefits.
Provided exceptional customer service to drive satisfaction.
Increased sales by effectively communicating product benefits.
Set up and broke down promotional booths and tents and talked to potential customers for successful promotional events.
Maintained knowledge of current promotions and product features.
Monitored customer preferences to determine focus of sales efforts.
Education
Bachelor of Public Administration - Public Administration