Moris Tibenkana
Computer scientist
Kampala,Central
Summary
Results-driven Computer Science professional with good technical skills, firm grasp of business needs and understanding of user requirements gathering. Assesses risks, troubleshoots problems and conducts tests. Excellent communication and planning abilities. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
4
4
years of professional experience
Work History
IT Technician
OPM
2021.04 - 2023.08
- Improved network efficiency by optimizing configurations and implementing necessary updates.
- Reduced system downtime by proactively monitoring and addressing potential issues in a timely manner.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Streamlined IT support processes, resulting in increased productivity within the department.
IT Technical Support Intern
Civil Aviation Authority(CAA)
2019.05 - 2019.08
- Improved user satisfaction by promptly addressing IT issues and providing effective solutions.
- Enhanced system performance by regularly updating software and conducting routine maintenance checks.
- Streamlined communication with clients through clear and concise email correspondence and phone calls.
- Reduced downtime for employees by quickly troubleshooting hardware and software problems.
Education
CS50-Introduction To Computer Science - Computer Science
Harvard University
USA08.2023
Bachelor of Science - Computer Science
Metropolitan International University
Kisoro Uganda02.2021
Skills
- Peripheral Repair
- Debugging
- Desktop Technical Support
- Hardware Installation
- Network Security
- Application Installations
- Helpdesk Services
- Help Desk Operations
- Disaster Recovery
Languages
Lusoga
Native language
English
Intermediate
B1
Kiswahili
Intermediate
B1
Timeline
IT Technician
OPM
2021.04 - 2023.08
IT Technical Support Intern
Civil Aviation Authority(CAA)
2019.05 - 2019.08
CS50-Introduction To Computer Science - Computer Science
Harvard University
Bachelor of Science - Computer Science
Metropolitan International University
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