Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Moses Majwaala

Kampala

Summary

An enthusiastic individual, who enjoys being part of, as well as leading a productive & successful team, quick at grasping new ideas and concepts, developing innovative and creative solutions to business problems. I'm able to work well on my own and can demonstrate high levels of motivation required to meet deadlines. Even under significant challenges, I possess a strong ability to perform effectively.

Overview

24
24
years of professional experience

Work History

Business Processes Officer

Uganda Registration Services Bureau
01.2019 - Current
  • Business processes solicitation, modelling, optimization & documentation, development of SOPs, user manuals, guides & operations forms. All five service directorates were been automated increasing uptake of services to 85%.
  • Systems administration for industrial property automation system, install, test & apply updates/patches/upgrades improving availability of systems to 90% & reducing downtime to about 10% per month.
  • Data management, backup & restoration.
  • Inventory, user support, active directory, network, hardware & software management.
  • Quarterly user training on hardware, software & new systems modules.
  • Log system user issues, track & resolve, escalation of unresolved issues.

Data Entry Clerk

Uganda Registration Services Bureau
09.2013 - 12.2018
  • Improved quality of data & access to business searches from 40% - 75%.
  • Received, sorted & prepared forms, entered & stored form data into computer systems there by increasing efficiency to over 80%.
  • Verified & validated captured data, performed weekly data backup & generated monthly management reports for decision-making.
  • Provided system end user support, troubleshot & rectified hardware, provided user support for shared services including print, file & networks which increased access to over 95%.
  • Provided feedback to systems administrator on areas system, data & information improvement.

Information Technology Assistant

National Drug Authority
06.2011 - 12.2011
  • Investigated & resolved diverse range of technical issues across multiple systems & applications for end-users across five regional offices.
  • Configured hardware & software, granted system privileges, permissions for new & existing staff.
  • Promoted efficiency among departments with prompt resolution of system issues which reduced complaints by about 40%.
  • Diagnosed, troubleshot & resolved hardware, software and network issues.
  • Installed and configured operating systems and applications.
  • Generated weekly management reports to track performance and analyze trends.

Instructor

Ministry of Education & Sports
05.2006 - 12.2009
  • Engaged communities to create awareness about vocational & technical training for self empowerment & development increasing enrolment from 70 to over 300 students in 3 years.
  • Evaluated and revised lesson plans and course content to achieve student-centered learning.
  • Managed & supervised two staff members.
  • Tested and evaluated students on materials presented in workshops and classes.
  • Facilitated learning with creation of engaging written and oral assignments. Two assignments were administered per course every week.
  • Collaborated with administration to secure & optimize departmental budget.

Technical Operator

British American Tobacco, Uganda
08.2004 - 04.2006
  • Setup, operated, performed maintenance & repair on production machinery.
  • Diagnose, repair machines, order for & replace spare parts. This improved machine efficiency from 70% to 85% in turn reducing operational costs.
  • Maintained safe, healthy & clean work environment, cleaned machinery & tools.
  • Regularly carried out housekeeping in production area, stocktaking, management of production & maintenance inventories.
  • Write & present production & maintenance weekly reports.
  • Trained five student trainees per year in correct use, calibration procedures & maintenance.
  • Managed & supervised four production operators.
  • Prevented equipment breakdowns with hands-on and proactive management style.
  • Worked effectively in fast-paced environments
  • Proven ability to learn quickly and adapt to new situations

Technical Teacher

Mengo, School
02.2000 - 07.2004
  • Prepared & delivered theoretical & practical lessons, provided career guidance & counseling.
  • Participated in curriculum reviews, preparation & presentation of departmental weekly reports.
  • Participated in co-curricular activities.
  • Trained & developed students' skills in word-processing, spreadsheet & use of internet for teaching.
  • Communicated with students & parents to discuss progress & need for remedial assistance.
  • Tested and evaluated student progress to determine effectiveness and impact of teaching methods, materials and projects.
  • Supervised & graded learners' projects, quizzes and examinations. Two projects were achieved per year per subject.
  • Achieved 100% examinations passing at national level.

Industrial Trainee

Ministry of Works, Central Mechanical Workshops
07.1999 - 09.1999
  • Worked closely with industrial professionals to expand upon acquired training with practical knowledge.
  • Supported team in industrial work completion, gaining experience in cross-functional positions and processes.
  • Repaired, cleaned and maintained equipment.
  • Compiled weekly activity reports.
  • Improved skills in handling & use of hand and power tools.
  • Scored average of 80% scores for entire training & mentorship period.
  • Repaired, cleaned and maintained equipment.
  • Assisted with implementation of new safety instructions and equipment protocols.

Education

Bachelor of Science - Computer Science

Makerere University
Kampala, Uganda
01.2011

Diploma - Diploma in Instructors Education

Kyambogo University
Kampala, Uganda
07.2004

Ordinary Diploma - Mechanical Engineering

Uganda Technical College
Bushenyi, Kampala
12.2000

Uganda Advanced Certificate of Education - High School Diploma

Mengo Senior School
Kampala, Uganda
05.1998

Skills

  • Use of hand & power tools, driving, communication & interpersonal skills; time management
  • Organizational skills, leadership, work ethic, professionalism, motivational, analytical, problem
  • Microsoft office, internet & email usage
  • Technical Drawings
  • Technical Documentation
  • Production Records

Accomplishments

  • Design & implementation of a two-stroke engine prototype as a teaching aid.
  • Successfully supervised & delivered a data validation, verification & conversion project for over 55,000 intellectual property files/records.

Timeline

Business Processes Officer

Uganda Registration Services Bureau
01.2019 - Current

Data Entry Clerk

Uganda Registration Services Bureau
09.2013 - 12.2018

Information Technology Assistant

National Drug Authority
06.2011 - 12.2011

Instructor

Ministry of Education & Sports
05.2006 - 12.2009

Technical Operator

British American Tobacco, Uganda
08.2004 - 04.2006

Technical Teacher

Mengo, School
02.2000 - 07.2004

Industrial Trainee

Ministry of Works, Central Mechanical Workshops
07.1999 - 09.1999

Bachelor of Science - Computer Science

Makerere University

Diploma - Diploma in Instructors Education

Kyambogo University

Ordinary Diploma - Mechanical Engineering

Uganda Technical College

Uganda Advanced Certificate of Education - High School Diploma

Mengo Senior School

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Moses Majwaala