Moses Manzi
Kampala
Summary
Results-oriented sales professional with over 7 years of experience, adept at engaging with customers to establish rapport and drive successful sales. Proven track record in building strong customer relationships and consistently exceeding sales goals. Demonstrated ability to optimize processes, enhance operational efficiency, and drive team success. Revitalized sales in the Masaka region by over 40%, growing business for Nican Hotel Resort to over USD100K. Skilled in developing and executing strategies, streamlining operations, and achieving significant cost savings.
Overview
9
9
years of professional experience
Work History
Operations Manager
Nsim Desigs
11.2024 - Current
- Customer acquisition. I lead a team that I support in acquiring new customer and prospects for our partner hotels. My team has so far raised over USD 100K in sales for our newest hotel partner.
- Develop and maintain relationships with our partner Hotels and cooperate clients to the hotels.
- Analyzed and reported on key performance metrics to senior management. These include closed business, progress on existing prospects and acquisition of new clients.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Negotiated contracts with both our partner hotels and cooperate clients to obtain best pricing and terms.
- Developed and implemented strategies to maximize the client satisfaction.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Trained and guided team members to maintain high productivity and performance metrics. The included developing sales funnels, followup of prospects and and ensuring adherence to company policy.
Sales & Marketing Lead
Binusu
01.2023 - 10.2024
- Conducted in-depth product demonstrations to prospects of the OTC products.
- Engaged and reactivated two dormant OTC customers through relationship and negotiation.
- Coordinated the seamless product delivery and customer satisfaction.
- Implemented a strategic account management approach resulting in a 15% revenue increase.
- Developed and implemented a pipeline of high-value leads, responsible for over a 30% increase in activity and volume on the Quick Exchange and OTC.
Distribution Supervisor
Wave
02.2022 - 11.2022
- Achieved over 100% transaction volume growth in the areas of Kisoro and Ntungamo
- Responsible for conversion of at least 10 high value customers in the areas of Kisoro, Ntungamo and Rwahi
- Led several teams of Wave distributors in different regions providing mentorship and training to drive performance and exceed sales targets
- Facilitated and negotiated the onboarding of 2 new master agents in the areas of Kisoro and Rwahi where the lack of one was slowing down business.
Sales & Marketing Lead
Depo Ltd
11.2021 - 01.2022
- Developed and implemented a pipeline and model for high value customer engagement which increased the conversion rate by 60%
- Led and supervised a field sales team which led to an increase in the leads and also increased new customer acquisition by 30%
- Conducted customer product demonstrations with various customers accounting for an increase in sales by 20%
- Collaborated with operations to ensure timely delivery and inventory management.
- Managed a portfolio of over 40 client accounts, introducing a new CRM system that made customer follow-up and deal closing much more seamless.
Sales and Operations
Manziz (HORECA)
01.2020 - 10.2021
- Opened up 2 restaurant locations in this period
- Recruited and negotiated contracts for more than 15 staff
- Responsible for developing and implementing sales promos and strategies increasing sales by over 100%.
- Managed daily operations to ensure smooth and efficient restaurant functioning.
Tele-sales Representative
Hima Cement
04.2017 - 12.2019
- Increased revenue by 15% in the South West and Masaka regions through negotiation and persuasion with dealers to increase their volume
- Activated over 20 dormant customers in the Masaka region through cold calling and relationship management
- Collected and reported valuable feedback from the market that helped the company in making changes that helped in growing Hima Cement market share
- Learned and excelled at the use of customer management systems such as Sales Force, SAP, and Google Sheets.
Sales Representative
Bridge Academy
10.2015 - 06.2016
- Planned and executed the opening of 3 new schools in Mpigi, Buwama, and Kinoni
- Community engagement in 3 regions to parents, selling the Bridge Vision and generating prospect pupils for the schools
- Mobilized and boarded over 300 pupils in 3 different new schools
- Responsible for identifying, hiring, training, and negotiating contracts of competent teachers in 3 new schools
- Managed operational logistics for school openings, ensuring all resources were in place.
- Responsible for engagement and collaborating with the different stakeholders from the government district officials such as CAO, RDC LCs to other school directors, religious leaders, and the parents in these communities to ensure successful school launches.
Education
Bachelor of Commerce (Finance) - Commerce
Makerere University Business School
Nakawa, Kampala01.2015
Skills
- Critical thinking and problem solving
- Strategic Planning and thinking
- B2B and B2C Sales
- Customer Relationship Management
- Tech savviness
- Negotiation Techniques
- Client Education
- Sales Presentations
- Product Demonstration & Account Development
- Client Prospecting
- Sales Action Plan Implementation
- Technical Sales
Accomplishments
- Increased Nican Resort Hotel's revenue to over USD 100,000 between Nov 2024 and March 2025
- Grew revenue in the Kisoro and Ntungamo regions for Wave by over 100%
- Helped Hima Cement reclaim over 40% market share in Masaka region
- time top 5 Distribution Supervisor of • the month at Wave
• 5 time Tele - sales agent of the month at Hima Cement
• Telesales agent of the year 2017
Awards
- 2 time top 5 Distribution Supervisor of the month at Wave
- 5 time Tele - sales agent of the month at Hima Cement
- Telesales agent of the year 2017
REFEREES
1. Mr. Akankwasa Arthur
Former National Sales Manager Hima Cement
+256752600077
2. Mr. Chris Kyerere
CEO Impact Consult
+256776222055
3. Mr. Benard B
Lecturer MUBS, Nakawa
+25670298409
Languages
English
Proficient
C2
Runyakore - Rukiga
Proficient
C2
Runyankore - Rukiga
Proficient
C2
Kiswahili
Elementary
A2
Rotoro - Runyoro
Upper intermediate
B2
Rusoga
Intermediate
B1
Timeline
Operations Manager
Nsim Desigs
11.2024 - Current
Sales & Marketing Lead
Binusu
01.2023 - 10.2024
Distribution Supervisor
Wave
02.2022 - 11.2022
Sales & Marketing Lead
Depo Ltd
11.2021 - 01.2022
Sales and Operations
Manziz (HORECA)
01.2020 - 10.2021
Tele-sales Representative
Hima Cement
04.2017 - 12.2019
Sales Representative
Bridge Academy
10.2015 - 06.2016
Bachelor of Commerce (Finance) - Commerce
Makerere University Business School
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