MOSES RUGABA MUHANGUZI
Kampala
Overview
18
18
years of professional experience
Work History
Network Operations Manager
Umeme Limited
01.2022 - Current
- Analyzed maintenance performance metrics such as Energy Not Served, SAIDI,CAIDI,SAIFI to identify areas for improvement, driving continuous optimization of the network environment. This proactiveness managed to save Umeme Limited energy worth 1.45GWHs giving the company an opportunity to increase revenue by USD 0.231M in 2024 alone.
- Maintained up-to-date documentation for all aspects of the network environment, facilitating knowledge transfer among team members and external support providers.
- Optimized resource allocation with thorough capacity planning and forecasting activities.
- Increased team productivity through effective management, training, and mentoring of Network Operations staff. Directly and indirectly I supervised in excess of 50 staff in role.
- Reduced downtime by proactively identifying and resolving network issues in a timely manner. Recorded SAIDI in the Mukono South area was 6.42 hours exceeding the set target of 7.00 hours for the year 2024.
- Streamlined workflows by developing and implementing standard operating procedures for network operations tasks.
- Conducted regular audits of the network infrastructure, ensuring compliance with internal policies and regulatory requirements. Managed to perform in excess of 5 audits per week to ensure Standards were met and also ensure a safe work environment for field staff.
Customer Service Engineer
UMEME LTD
09.2015 - 01.2021
- Carryout planning and budgeting process
- Implementing the Network Operations plans to deliver quality power supply and extend the company power footprint
- Manage the daily Network operations aimed at correcting faults, power outages, systems breakdown, and power restorations to consumers to drive energy sales and reduce ENS
- Plan and ensure asset inspection programs and safety initiatives are executed
- Manage the execution of all technical loss reduction activities
- Manage the Networks planned maintenance programs to ensure optimal network performance and growth
- Manage planned power outages
- Effectively manage CSE district resources including but not limited to finances, People, Tools & Equipment, materials
- Manage the provision of contractor services to the business
- Manage the performance and development of line staff
District Manager
UMEME LTD
02.2013 - 09.2015
- Supervise staff at the district offices
- Ensure that the daily activities of office run smoothly and unhindered
- Manage and supervise loss reduction activities
- Supervise cash collection and ensure the procedures are followed
- Manage the District budget
- Manage company assets of the District
- Ensure good customer care service
Metering Engineer
UMEME LTD
01.2010 - 02.2013
- Co-ordinate survey, inspections and new connection activities
- Carryout meter audits and testing
- Come up with Energy loss plans and budgets for the section
- Supervisor Metering section, Masaka District
Protection Engineer
UMEME LTD
04.2008 - 01.2010
- Coming up with specifications for protection relays, tools and other equipment like test sets
- Preventive maintenance of relays, bay controllers, and IEDs
- Design of protection schemes like distance protection, differential protection, overload protection, restricted earth fault protection, other transformer protection
- Testing of power transformers, current transformers, and voltage transformers
- Drawing up the annual preventive maintenance plan for protection schemes
- Commissioning and decommissioning of protection schemes and sub-stations
- Cable fault location and tracing
- Fault troubleshooting and diagnosis on Umeme 33kV and 11kV networks
- Troubleshooting malfunctioning protection schemes
- Testing of relays, metering units, voltage and current transformers with the aid of Omicron test set
Trainee Engineer
UMEME LTD
04.2007 - 04.2008
- Trained in the following
- Distribution Transformer Maintenance
- Power Transformer Maintenance
- Underground cable works and maintenance
- Maintenance Planning
- Overhead Lines construction and maintenance
- Electrical Installations and surveys
- Meter (1-phase and 3-phase) installations, tests and programming
Assistant Electrical Engineer
GEM ENGINEERING LTD
12.2006 - 04.2007
- Designing Electrical Installations
- Drawing Electrical Engineering Drawings with the aid of AUTOCAD
- Developing electrical bill of quantities and specifications with the aid of MS Excel and MS word
- Carrying out inspections on installations as a consultant
Education
BSc. - Electrical Engineering
Makerere University
06.2006
Some College (No Degree) - A-Level
Ntare School
Mbarara, UgandaUganda Certificate of Education - O-Level
Ntare School
Mbarara, Uganda01.1999
Skills
Preventive Maintenance
Customer needs assessment
Cost analysis
Teamwork and collaboration
Customer service
Problem-solving abilities
Excellent communication
Team leadership
Verbal and written communication
Team building
Onboarding and training
Personal Information
- Date of Birth: 10/06/82
- Gender: Male
- Nationality: Ugandan
References
- Mr Gwaivu Abby, Head Network Operations, Umeme Limited, +256772914466
- Mr Katewanga Isaac, Head Operations, Umeme Limited, +256776360369
- Mr Kamurasi David, Principal Legal Officer, Bank of Uganda, +256772881664
Training
- 01/01/21, 01/01/21, IT Skills, Keane Consulting (Technologies) Ltd, Kampala, Uganda
- 01/01/21, 01/01/21, Training for Trainers- Teaching and Learning for Impact, Alpha Lead Limited, Kampala, Uganda
- 10/01/19, 03/01/20, Umeme Management Development Program, The Umeme Leadership Academy – MAT-ABACUS Business School, Supervisory and Management Skills for all Managers, Leadership Skills and Competencies for Managers, Conscientious Leadership in the Digital Age.
- 10/01/19, 03/01/20, The 4 Disciplines of Execution, By Franklin and Covey
- 03/01/09, 03/12/09, Certificate in Design and Planning of Electrical Networks, Ministry of Electricity & Energy, Rural Electrification Authority, Cairo, Egypt
- 10/01/08, 10/01/08, REF 542plus relay Terminal, ABB Oy, Distribution Automation, Vaasa, Finland
- 07/01/06, 07/28/06, Certificate in Energy Systems for Developing Countries, Faculty of Technology, Makerere University and Department of energy and Process Engineering, the Norwegian University of Science and Technology (NTNU), Kampala, Uganda, Social and Environmental relations, Bio-energy, Hydropower, Solar Energy, Energy Planning, Distribution and Energy Markets
Positionappliedfor
NETWORK OPERATIONS MANAGER
Summary
A Network Operations Manager with proven track record and extensive experience in managing distribution power networks and ensuring desired electricity reliability levels. Successfully led teams to ensure delivery of high levels of customer service while ensuring customer complaints are attended to and customers are connected to the network. Demonstrated expertise and experience in fighting distribution energy losses while utilizing data analytics and through effective team leadership. Track record of leading cohesive teams to achieve network reliability and efficiency.
Timeline
Network Operations Manager
Umeme Limited
01.2022 - Current
Customer Service Engineer
UMEME LTD
09.2015 - 01.2021
District Manager
UMEME LTD
02.2013 - 09.2015
Metering Engineer
UMEME LTD
01.2010 - 02.2013
Protection Engineer
UMEME LTD
04.2008 - 01.2010
Trainee Engineer
UMEME LTD
04.2007 - 04.2008
Assistant Electrical Engineer
GEM ENGINEERING LTD
12.2006 - 04.2007
BSc. - Electrical Engineering
Makerere University
Some College (No Degree) - A-Level
Ntare School
Uganda Certificate of Education - O-Level
Ntare School
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