Moureen Namubiru
Kampala,Rubaga
Summary
Enthusiastic Customer Sales Associate with knack for building lasting customer relationships and driving sales growth. Enhanced customer satisfaction through attentive service and tailored recommendations, leading to repeat business and positive feedback. Known for quick problem-solving skills and ability to thrive in fast-paced environments.
Overview
7
7
years of professional experience
Work history
Customer Sales Associate
kisekka Hillary
Kampala, Rubaga
05.2022 - 12.2025
- Demonstrated products effectively, increased conversion rates.
- Improved customer satisfaction by delivering excellent after-sales service.
- Achieved sales targets with dedicated up-selling techniques.
- Provided product knowledge to customers, influenced purchasing decisions.
- Established strong customer relationships through effective communication and problem-solving.
- Increased sales by 10% and handled more than 5 customers per day
- Kept abreast of latest product offerings, enhanced sales performance.
- Created positive shopping environment by maintaining clean and organised store.
- Fostered warm shopping atmosphere by addressing customer queries promptly.
- Resolved customer complaints, ensured client satisfaction.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
Waitress
Mariam Al Mansoori
Abu Dhabi, United ARAB Emirates
01.2019 - 02.2022
- Collaborated with kitchen staff to ensure order accuracy.
- Provided recommendations on specials or seasonal offerings for increased sales revenue.
- Managed table settings for enhanced dining experience.
- Handled cash transactions accurately, ensured balanced till at end of shift.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Greeted and escorted guests to tables.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Delivered checks, collected cash or credit card payments and provided receipt to customers.
- Arranged tables and set up linens and silverware in preparation for guests.
Education
Certificate in Sales Management - Sales Management
The Knowledge Academy
Kampala 01.2016 - 02.2016
Skills
- Patience and composure
- Pricing strategies understanding
- Fluent communication
- Promotional awareness
- Payments processing
- Customer service management
- Customer Service
- Product knowledge
- Cash handling
- Social media marketing
- Fashion and styling expertise
Languages
English
Fluent
Arabic
Upper intermediate
Luganda
Native
Timeline
Customer Sales Associate
kisekka Hillary
05.2022 - 12.2025
Waitress
Mariam Al Mansoori
01.2019 - 02.2022
Certificate in Sales Management - Sales Management
The Knowledge Academy
01.2016 - 02.2016