MPIRIRWE TABITHA
SOFTWARE ENGINEER
Kampala,203
Summary
Organized and empathetic IT personnel with experience in computing basics, Microsoft access, system administration, and networking. I am certified in IT basics. To this end, my strongest attributes include great computing skills, strong interpersonal skills, decision-making, and organizational leadership.
Knowledgeable in IT with strong background in IT operations and support. Effectively managed network systems and resolved technical issues, enhancing overall system performance and user satisfaction. Demonstrated expertise in troubleshooting and system optimization, showcasing problem-solving abilities and technical proficiency.
Developed technical skills and problem-solving abilities in fast-paced IT environment, looking to transition into new field. Skilled in managing and maintaining IT infrastructure and providing efficient technical support. Seeking to leverage transferable skills in dynamic and collaborative setting. Offering solid analytical skills and passion for technology, eager to grow in challenging IT environment. Brings strong foundation in IT principles and ability to quickly learn new systems and technologies. Ready to use and develop troubleshooting and technical support skills in IT role.
Overview
5
5
years of professional experience
18
18
years of post-secondary education
1
1
Language
Work History
IT Officer
Kumusoft Solutions Limited
Ntinda Kampala, Uganda
06.2022 - Current
- Training system users on the use of new systems
- Attending to client inquiries on URA-EFRIS integration
- Managed onboarding over 150 Clients to EFRIS integration and continued supporting them.
- Providing basic support/training in accessing the network and use of various software applications
- System testing (SITs and UATs) and providing required documentation
- Setting up and deploying different systems for new users and providing required training
- Collecting and documenting requirements from the different users of the system
- Documenting training manuals and troubleshooting guides for staff and all the involved end users
- Follow up on IT support requests/management systems
- Working hand in hand with developers to understand the different errors faced by users of different systems and how they can be resolved
- Document reports on the status of all software and hardware in the organization
- Prepare weekly and monthly on system performance for different systems and the wider organization
- Provided exceptional IT support for staff members, resulting in increased productivity.
- Upgraded outdated systems with modern technology, enhancing overall performance and reliability.
- Maintained 24/7 availability for critical system support issues ensuring minimal disruption to day-to-day operations.
- Managed network security protocols to ensure sensitive data protection and prevent cyber attacks.
- Developed custom applications to automate routine tasks, saving time and increasing productivity levels within the organization.
- Improved system efficiency by implementing new software and hardware solutions.
- Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Oversaw IT department operations and training.
- Collaborated with cross-functional teams on various projects, ensuring seamless integration of IT solutions.
IT Assistant
Nanomax Hub Kawempe
06.2020 - 06.2021
- Provided timely technical support to employees, minimizing downtime and maintaining workflow continuity.
- Responded to queries on phone, via email or through IT ticketing system.
- Managed inventory of IT equipment by organizing consistent stock tracking and ordering processes, avoiding shortages or excesses.
- Ensured accurate record-keeping for all IT assets, aiding efficient planning for future investments.
- Played a key role in successful office relocation by coordinating IT equipment transfer and setup.
- Assisted in the development of custom applications tailored to specific departmental needs, resulting in increased efficiency.
- Assisted in network maintenance, ensuring smooth connectivity for all users.
- Trained new employees on company-specific software applications, facilitating faster integration into work processes.
- Implemented data backup strategies to safeguard critical company information.
- Optimized hardware performance through regular maintenance checks and upgrades when necessary.
- Developed user-friendly IT solutions for improved staff productivity.
- Reduced costs by negotiating favorable contracts with technology vendors and service providers.
- Created comprehensive documentation on company-wide IT procedures, reducing user error occurrences.
- Conducted monthly reviews of existing systems to identify areas requiring improvements or updates.
- Enhanced system efficiency by identifying and rectifying software issues.
- Collaborated with IT team to successfully complete large projects within strict deadlines.
- Installed and configured software and hardware.
- Maintained current software licenses and patched applications to stay up-to-date with latest features.
- Reviewed system and network performance to make proactive adjustments based on established IT policies.
- Gathered and translated project requirements and collaboratively worked to define scope and milestones.
- Tested new software and hardware prior to deployment.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Configured and tested new software and hardware.
- Created user accounts and assigned permissions.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Monitored system performance to identify potential issues.
Data Entrant and Receptionist
Nanomax Hub Kawempe
Kawempe, Uganda
02.2020 - 05.2020
- Sorted documents and maintained organized filing process.
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Scanned documents and saved in database to keep records of essential organizational information.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Improved database integrity by regularly updating records to ensure relevancy and accuracy of information.
- Streamlined workflow with automation techniques, reducing manual input time and minimizing potential for human error.
- Prevented costly mistakes by proactively identifying discrepancies in numerical entries and rectifying them promptly.
- Contributed to customer satisfaction, resolving inquiries and issues with prompt data retrieval.
- Improved team efficiency, training new staff on data entry protocols and software.
- Maintained confidentiality and security of all information, ensuring compliance with data protection regulations.
- Increased data retrieval speed by implementing effective file organization systems.
- Played key role in transition to paperless record-keeping, reducing environmental impact and improving accessibility.
- Coordinated with multiple departments to collect and enter data, ensuring interdepartmental coherence.
- Used computer software to store and retrieve data.
- Followed data entry protocols, rules and regulations.
Market Research Analyst
Research Tec Global
Wandegeya Kampala, Uganda
10.2019 - 01.2020
- Conducted primary and secondary research to identify potential market opportunities for new product launches or expansions.
- Enhanced market intelligence by conducting thorough research and analysis of industry trends.
- Identified emerging markets by analyzing demographic data, enabling targeted marketing efforts for increased revenue growth.
- Collected and analyzed data on customer demographics, preferences, needs and buying habits to identify potential markets and factors affecting product demand.
- Assisted in the development of consumer personas by gathering qualitative data through interviews and focus groups, enhancing brand positioning efforts.
- Gathered data on competitors to analyze prices, sales and methods of marketing and distribution.
- Conducted end-to-end market research processes through primary and secondary research methods such as through of SWOT and PESTLE tools.
- Prepared reports of findings by illustrating data graphically and translating complex findings into written text.
- Advised clients on best practices for data-driven decision making based on thorough understanding of their specific industries and competitors'' activities.
- Collaborated with cross-functional teams to develop comprehensive market research reports for decision-making purposes.
- Analyzed data to uncover insights and identify key opportunities to inform strategic decisions.
Education
Postgraduate Diploma - Information Technology
Uganda Management Institute
Nakawa Uganda 07.2024 - Current
Bachelor's Degree - Software Engineering
Makerere University Kampala
Makerere Kampala Uganda 08.2015 - 01.2020
U.A.C.E Certificate - A Level
Mandela Secondary School
Hoima 01.2013 - 12.2014
U.C.E Certificate - O Level
Katera Trust Secondary School
KIBOGA 02.2008 - 12.2011
P.L.E Certificate - Primary Level
Lutti Primary School
KIBOGA 01.2000 - 01.2007
Skills
- Advanced Computing Expertise
- Proficient in Microsoft Office
- Database Management Expertise
- System Analysis Expertise
- Networking and system administration
- Effective Quality Assurance Techniques
- Skilled in Data Entry Processes
- Technical Support Experience
- IT risk management
Accomplishments
- Exposure to applicability of knowledge and gaining skills in organizing tasks.
- Ability to accomplish tasks independently.
- Exposure to computer applications.
- Being a strong Research Analyst.
- Teamwork.
Personal Competences
- Good communication skills both verbal and written.
- Excellent management skills.
- Possessing interpersonal skills
- Customer care skills.
- Computing skills.
- Possessing a combination of talents in the Information Technology Field.
- Positive in challenging situations.
- Time management.
- Ability to build relationships among people.
Personal Information
- Date of Birth: 05/05/96
- Nationality: Ugandan
Timeline
Postgraduate Diploma - Information Technology
Uganda Management Institute
07.2024 - Current
IT Officer
Kumusoft Solutions Limited
06.2022 - Current
IT Assistant
Nanomax Hub Kawempe
06.2020 - 06.2021
Data Entrant and Receptionist
Nanomax Hub Kawempe
02.2020 - 05.2020
Market Research Analyst
Research Tec Global
10.2019 - 01.2020
Bachelor's Degree - Software Engineering
Makerere University Kampala
08.2015 - 01.2020
U.A.C.E Certificate - A Level
Mandela Secondary School
01.2013 - 12.2014
U.C.E Certificate - O Level
Katera Trust Secondary School
02.2008 - 12.2011
P.L.E Certificate - Primary Level
Lutti Primary School
01.2000 - 01.2007
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