Customer Service Representative
Wave Transfer Limited
Kampala
02.2022 - Current
- Resolving concerns with products or services to help with retention and drive sales.
- Escalating complicated customer account issues to supervisors and help desk workers.
- Researching issues through identification of similar past problems and recommended most appropriate solution.
- Attending telephone skills and program information training sessions to boost aptitude.
- Achieving high satisfaction rating through proactive one-call resolutions of customer issues.
- Answering over 200 calls per shift to meet fast-paced call center demands.
- Placing outbound customer service or customer satisfaction calls to follow up on issues.
- Educating customers on current promotions, upgrades or new offerings available under current plan.
- Helping large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhering to company policies and scripts to consistently achieve call-time and quality standards.
- Maintaining and managed customer files and databases.
