Summary
Overview
Work History
Education
Skills
Timeline
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muguwa ivan

muguwa ivan

Advocator
Jinja,102

Summary

Driven to excel in customer service and advocacy, I leveraged technical support and creative problem-solving skills at Ahmed Dakane and Ssozi Juma to enhance client satisfaction and loyalty. By fostering strong relationships and efficiently resolving complaints, I contributed to significant positive feedback and retention improvements, showcasing my ability to manage high-stress situations with empathy and professionalism.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Ahmed Dakane
Jinja
10.2019 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Advocate

Ssozi Juma
Jinja
02.2019 - 07.2024
  • Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
  • Established trusting relationships with clients by maintaining open lines of communication throughout the entire representation process.
  • Delivered friendly service and offered expert support in every interaction.
  • Made referrals to appropriate services, following up to confirm patients received access to required care.
  • Maintained positive relationships with community to build and nurture dynamic partnerships.

Education

Bachelor Of Social Work And Social Administration - Art And Science

Kampala University
Jinja
05.2023

Skills

Technical Support

Timeline

Customer Service Representative

Ahmed Dakane
10.2019 - Current

Advocate

Ssozi Juma
02.2019 - 07.2024

Bachelor Of Social Work And Social Administration - Art And Science

Kampala University

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muguwa ivanAdvocator