muguwa ivan
Advocator
Jinja,102
Summary
Driven to excel in customer service and advocacy, I leveraged technical support and creative problem-solving skills at Ahmed Dakane and Ssozi Juma to enhance client satisfaction and loyalty. By fostering strong relationships and efficiently resolving complaints, I contributed to significant positive feedback and retention improvements, showcasing my ability to manage high-stress situations with empathy and professionalism.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Ahmed Dakane
Jinja
10.2019 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Advocate
Ssozi Juma
Jinja
02.2019 - 07.2024
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Established trusting relationships with clients by maintaining open lines of communication throughout the entire representation process.
- Delivered friendly service and offered expert support in every interaction.
- Made referrals to appropriate services, following up to confirm patients received access to required care.
- Maintained positive relationships with community to build and nurture dynamic partnerships.
Education
Bachelor Of Social Work And Social Administration - Art And Science
Kampala University
Jinja05.2023
Skills
Technical Support
Multi-line phone talent
Service standard compliance
Warehousing functions
Administrative support
Retail materials management
Money handling abilities
Creative problem solving
Timeline
Customer Service Representative
Ahmed Dakane
10.2019 - Current
Advocate
Ssozi Juma
02.2019 - 07.2024
Bachelor Of Social Work And Social Administration - Art And Science
Kampala University