Summary
Overview
Work History
Education
Skills
References
Hobbies and Interests
Disclaimer
Languages
Personal Competence
Personal It Skills
Languages
Timeline
Generic
MUHANGUZI EZRA

MUHANGUZI EZRA

KAMPALA,102

Summary

To use the knowledge, competitive skills, kindness, vast experience and broad network which I have acquired from the University marketing and Golden Arm Limited to the best of my ability in order to achieve organization goals and objectives.

I am a very hardworking person with exceptional people and technical and practical skills. I believe that for one to be successful, they need to be Self-motivated, pay great attention to detail, be passionate about what they do, command respect and above all deliver results. These are qualities that I have developed and are now part of my set values.

Overview

4
4
years of professional experience

Work History

Data Entry and Interviewer

IPSOS Kampala
01.2025 - Current

Internee ICT Department

International University of East Africa
01.2023 - Current
  • Installed operating systems on over 200 computers within the school
  • Helped in the installation of over 100 CCTV cameras around the university.
  • Organizing records in their respective code areas/locations.
  • Supervised a team of 4 ICT technicians and conducted training sessions for 100+ staff on digital tools and data safety.
  • Fixed computers in different offices and faculties.
  • Network troubleshooting in case the internet failed to reach some offices.
  • Helped over 200 students with computer mechanical related issues.
  • Provided frontline IT support to over 200 users across 5 departments.
  • Diagnosed and resolved hardware, software, and network issues with a 95% satisfaction rate.
  • Created user manuals and onboarding resources for new employees.
  • Scanning of documents and giving them physical and electronic locations
  • Doing data capturing into the data management system (DMS).
  • Retrieving of files for staff for further use
  • Reconciling of files and all other records in the archives
  • Uploading of scanned documents into the electronic and physical storage system
  • Receiving students and directing them to the right destinations in the ICT office.
  • Doing inventory, records classification, insertions and retrievals

Marketing Coordinator

International University of East Africa
01.2022 - Current
  • Making calls, made 50 calls per day
  • Developing marketing plans and campaigns
  • Defining target audiences and customer segments
  • Researching market trends and competitor activity
  • Data capturing
  • Sales representative.
  • Engaging students about courses taught at the university
  • Outdoor activation in exhibitions and activations.
  • Students' recruitment into the University.

Sales and Marketing Department

Golden Arm Limited
01.2024 - 01.2025
  • Company Overview: Tours and travel company
  • Making over 100 calls a day inviting clients for interviews
  • Conducting interviews and recruitments of clients.
  • Field work and activations for the company to recruit prospective clients for jobs abroad.
  • Promoting the jobs for the company through persuading them via phone call, WhatsApp, sending bulky SMS
  • Making follow-ups every day.
  • Designing strategy for the department.
  • Entering data into the company archives
  • Tours and travel company

Education

BACHELORS - INFORMATION AND TECHNOLOGY (BIT-S)

INTERNATIONL UNIVERSITY OF EAST AFRICA(IUEA)

FOUNDATION STUDIES - SCIENCES

INTERNATIONL UNIVERSITY OF EAST AFRICA(IUEA)

UGANDA ADVANCED CERTIFICATE OF EDUCATION -

MASAKA SECONDARY SCHOOL
UGANDA

UGANDA CERTIFICATE OF EDUCATION -

SACRED HEART SS

Skills

  • Computer skills
  • Microsoft Office
  • Office management skills
  • Online data environments
  • Networking skills
  • Technical troubleshooting
  • Cybersecurity awareness
  • Operating system management
  • Google Workspace administration
  • Documentation and reporting
  • Good communication skills
  • Caring skills
  • Interpersonal skills
  • Problem solving skills
  • Administrative skills
  • Social skills
  • IT skills

References

  • Mr. Ssali Gerald, Team Leader marketing department, International University of East Africa, +256753956178, ssali.gerald@iuea.ac.ug, ssaligerald1996@gmail.com
  • Mr. Yahya Mohammed, ICT manager, International University of East Africa

Hobbies and Interests

  • Exploring new places, ideas, culture
  • Supporting and helping people with disabilities
  • Interacting with a wide group of people
  • Reading
  • Swimming
  • Music

Disclaimer

I MUHANGUZI EZRA, declare that the information given in the above document is a true record and a reflection of my qualifications and Experience.

Languages

GOOD, GOOD, GOOD, GOOD, GOOD, GOOD

Personal Competence

  • Good communication skills
  • Caring skills
  • Interpersonal skills
  • Problem solving skills
  • Administrative skills
  • Social skills
  • IT or computer skills

Personal It Skills

  • Computer skills and the related software programs more so Microsoft office
  • Office management skills
  • Use of online data and tax related environments like DMS, etc.
  • Networking Skills
  • Technical Troubleshooting
  • Cybersecurity Awareness
  • Operating System Management
  • Google Workspace Administration
  • Documentation and Reporting

Languages

English
Beginner
A1

Timeline

Data Entry and Interviewer

IPSOS Kampala
01.2025 - Current

Sales and Marketing Department

Golden Arm Limited
01.2024 - 01.2025

Internee ICT Department

International University of East Africa
01.2023 - Current

Marketing Coordinator

International University of East Africa
01.2022 - Current

BACHELORS - INFORMATION AND TECHNOLOGY (BIT-S)

INTERNATIONL UNIVERSITY OF EAST AFRICA(IUEA)

FOUNDATION STUDIES - SCIENCES

INTERNATIONL UNIVERSITY OF EAST AFRICA(IUEA)

UGANDA ADVANCED CERTIFICATE OF EDUCATION -

MASAKA SECONDARY SCHOOL

UGANDA CERTIFICATE OF EDUCATION -

SACRED HEART SS

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