Summary
Overview
Work History
Education
Skills
Leadership Experience
Personal Information
Professional Courses And Certifications
Major Technology Projects Handled
Special Technology Skills
Competence Skills
Membership In Professional Organizations
Research Projects
References
Websites
Timeline
Generic

Muhumuza Faizo

Kampala,Uganda

Summary

Dynamic technology leader with a proven track record at MTA Computers Limited, excelling in strategic planning and team management. Expert in security solutions and cloud services, I drive impactful IT implementations while fostering collaboration and client satisfaction. Adept at navigating complex challenges, I enhance service quality and empower teams to achieve exceptional results.

Overview

13
13
years of professional experience

Work History

CTO

MTA Computers Limited
Kampala
05.2017 - Current
  • Led team in designing IT solutions for MTA clients, achieving successful implementation aligned with client expectations.
  • Managed client escalations during support and project implementation, ensuring adherence to SLAs and maintaining client satisfaction.
  • Provided advanced support to MTA clientele on existing infrastructure and offered SME guidance for new hardware projects, enhancing overall service quality.
  • Developed strategic partnerships with OEMs and solution developers to enhance service offerings.

Program Manager

Africa Code Now
01.2013 - 12.2016
  • Supervised Africa Code Now team, ensuring effective execution of administrative tasks.
  • Developed methodology for Africa Code Now, improving computer science access in Ugandan schools.
  • Guided young computing students in understanding programming concepts.
  • Advocated for local school-based coding clubs, fostering community engagement in programming.

IT Support Trainee

Nile Computers Limited
11.2012 - 12.2012
  • Executed troubleshooting to diagnose and resolve complex technical issues, restoring functionality for end-users.
  • Provided technical support for end-users on various software and hardware problems.
  • Facilitated deployment of IT infrastructure and upgrades, ensuring system readiness and user access.
  • Partnered with teams to develop comprehensive IT support documentation and training materials, enhancing knowledge transfer.
  • Educated users on best practices for cybersecurity and system usage.
  • Developed and maintained user account permissions and access rights.
  • Configured routers and switches per organizational specifications.
  • Analyzed system logs to identify potential issues and implemented timely solutions.

Education

GED -

African Leadership Academy
Johannesburg, South Africa
01-2023

Master of Information Technology -

Uganda Christian University
Mukono, Uganda

Post graduate Certificate - Cloud Computing

Torque IT
Sandton, South Africa

Certificate - Civic Leadership

Young African Leaders Initiative Regional Leadership Center
Nairobi, Kenya

Some College (No Degree) -

International Visitor Leadership Program
Washington, USA

Skills

  • Security Solutions
  • Information security
  • Vulnerability analysis
  • Threat analysis
  • Web Application development
  • Cloud services
  • Amazon Web Services Solutions
  • ERP Technologies
  • Enterprise Resource Planning
  • Oracle
  • Microsoft
  • Programming languages
  • Server Technologies
  • Data center evaluation
  • Local Area Networks
  • Wide Area Networks
  • Enterprise Networks
  • Project Planning
  • Management
  • Leadership
  • Strategic Planning
  • Result oriented
  • Adaptability
  • Team building
  • Teamwork
  • Effective communication
  • Interpersonal skills
  • Adaptability

Leadership Experience

  • President, U.S. Exchange Alumni Association - Uganda (2021-2024)
  • Chairperson, Young African Leaders Initiative (YALI) - Uganda (2020-2022)
  • Advisory Board Member, YALI Uganda (2026 -2028)
  • Advisory Board Member, USAID YouthLead (2023-2025)
  • Board Chairperson, Jalia Kagingo Diabetes Foundation

Personal Information

  • Date of Birth: 06/09/92
  • Gender: Male
  • Nationality: Ugandan
  • Marital Status: Married

Professional Courses And Certifications

  • Dell Server Engineer
  • Dell EMC Storage
  • CCNA
  • OCA
  • AWS System Operations and Cloud Architect
  • Google Cloud Solutions
  • Microsoft Exchange Server
  • Microsoft EMS
  • Microsoft SQL Server
  • MS Skype for Business Server

Major Technology Projects Handled

  • Consultancy Services for the Development of a National Central Electronic Monitoring System (NCEMS) for the Lotteries and Gaming Regulatory Board (LGRB)
  • Design and Implementation of the server infrastructure for Rural Electrification Agency for installation and management of Vending System
  • Ministry of Public Service – Civil Service College Video- Audio Conferencing Solution.
  • Design, development and implementation of business management ERP system for Bamico Holdings.
  • Design, development and implementation of business management ERP system for Davakam Limited.
  • Design and Implementation of N-Computing Virtual Desktop Infrastructure for Uganda Communication Commission.
  • Design and Implementation of the Skype for Business Server for Rural Electrification Agency and related Video-Audio Conferencing Solution.
  • Makerere College of Education – Design and installation of Smart Boards in lecture theaters.
  • Bank of Uganda – DELL EMC storage system upgrade.

Special Technology Skills

  • Capacity to assess the general needs of an Information Systems Management Unit.
  • Project Planning, Management and Evaluation Skills.
  • Experience in analyzing, designing, specifying, assembling, configuring, testing, and administering Local Area Networks and Wide Area Networks.
  • Capacity to assess and audit Data center and Enterprise Networks and recommend best steps to optimize such networks to meet client needs and enhance infrastructure security.
  • Information Systems security advanced support, assessment and vulnerability/threat analysis and protection.
  • Experience with various server Technologies.
  • Experience with Google Cloud Solutions.
  • Experience with Amazon Web Services Solutions.
  • Experience with Dell EMC solutions.
  • Experience with Sophos products portfolio.
  • Experience with D-link Solutions.
  • Experience with various ERP such as Odoo ERP, Oracle, Microsoft and Custom solutions.
  • Knowledge in design and implementation of emergency and Disaster Recovery strategies and technologies.

Competence Skills

  • Effective communication skills and robust interpersonal skills.
  • Excellent Teamwork, Team building and Leadership skills.
  • Excellent at Meeting deadline and result oriented.
  • Open minded and excellent at adapting to change.

Membership In Professional Organizations

  • 2016, IEEE - Uganda, Member
  • 2018, ICTA-U, Member

Research Projects

  • Design and Implementation of School ERP for Primary and Secondary Schools, Project was successfully completed and it is currently used by several other Schools in Uganda.
  • Assessing Barriers associated with Cloud Adoption to accelerate e-Government, by the government of Uganda.

References

  • Dr. Lubega Ashiraf, Director - Afro-therapeutics, +256701708747, ashiraf114@gmail.com
  • Mr. Kizza Bernard, Detective ASP - Uganda Police, +256779200549
  • Mr. David Katamba, CEO - MTA Computers Limited, +256788170046, david@mta.co.ug
  • Dr. Meddie Kigongo, Education Consultant, +256772643022

Websites

Timeline

CTO

MTA Computers Limited
05.2017 - Current

Program Manager

Africa Code Now
01.2013 - 12.2016

IT Support Trainee

Nile Computers Limited
11.2012 - 12.2012

GED -

African Leadership Academy

Master of Information Technology -

Uganda Christian University

Post graduate Certificate - Cloud Computing

Torque IT

Certificate - Civic Leadership

Young African Leaders Initiative Regional Leadership Center

Some College (No Degree) -

International Visitor Leadership Program

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Muhumuza Faizo