MUKASA JEIFF MUKUYE
ICT Officer
LUWERO
Summary
Highly-motivated employee with desire to take on new challenges. My expertise spans across various platforms like SQL Server, Oracle, and MySQL, ensuring high availability, performance, and security. I excel at database optimization, backup/recovery solutions, and troubleshooting. With a strong focus on automation and efficiency, I collaborate closely with development teams to support application performance and data integrity. My commitment to continuous learning keeps me updated on the latest database technologies and best practices. I also possessing excellent client skills, natural problem solving and analytical skills and able to contribute to the development of best practice, procedures and policies within a company. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
10
10
years of post-secondary education
Work History
ICT DIRECTOR
NORTH BUGANDA FIELD
4 2023 - Current
- Populate organisational database and data transfer.
- Developed and implemented IT policies and procedures.
- Maintained, monitored, and upgraded existing systems to ensure optimal performance.
- Managed a team of IT professionals in the design, development, and implementation of IT projects.
- Designed comprehensive disaster recovery plans to ensure business continuity.
- Provided technical support for network infrastructure, hardware and software applications, and user access control issues.
- Conducted research on emerging technologies in support of system upgrades or purchasing decisions.
- Implemented security measures to protect data from unauthorized access.
- Created detailed reports on system performance metrics for executive review.
- Collaborated with other departments to develop strategies that leverage IT resources efficiently.
- Performed regular maintenance checks on computer systems and networks.
- Provided training sessions for staff members on the use of various applications or equipment.
- Resolved technical issues in a timely manner through troubleshooting methods.
- Developed detailed project plans outlining scope, timeline, budgeting needs.
- Managed backup, user account and helpdesk systems.
HELP DESK TECHNICIAN
BUGEMA UNIVERSITY
08.2021 - 03.2023
- Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Created user accounts, maintained system documentation, tested and evaluated new technology.
- Performed troubleshooting to diagnose and resolve technical issues.
- Ensured compliance with established standards, policies, and procedures.
- Updated antivirus protection on all computers on a regular basis.
- Monitored performance and maintained systems according to requirements.
- Assisted in the installation of new hardware and software components.
- Maintained an inventory of parts for emergency repairs.
- Provided end-user training when needed.
- Installed operating system updates as required by company policy.
- Repaired damaged cables or replaced defective components as necessary.
- Assisted customers with various types of technical issues via email, live chat and telephone.
IT EXECUTIVE
BODA BODA BANJA
07.2020 - 05.2021
- Managed the installation of hardware and software systems related to information technology infrastructure.
- Provided technical support to users in troubleshooting hardware and software issues.
- Analyzed data security protocols to ensure protection from unauthorized access or malicious attacks.
- Performed daily backups of database files to ensure data security and integrity.
- Verified data accuracy by comparing it to source documents and corrected any discrepancies.
- Created database entries, including entering new customer information and updating existing customers' profiles.
- Assisted with the development of reports, charts, and graphs to present data in an organized manner.
DATABASE ADMINISTRATOR INTERN
UGANDA REVENUE AUTHORITY
06.2019 - 11.2019
- Basic understanding of the Oracle 12c environment, Database, and background processes
- Installation and configuration of Oracle 11g Release 2.0.1.0, Single-instance Database.
- Basic understanding of E-tax and Asycuda as some of the databases run by the URA
- Basic understanding of the Oracle Server Architecture, Single instance Databases, and RAC Databases
- Basic understanding of SQL, RMAN statements, NETCA, LSNRCTL, and DBCA functionalities.
- Creating table spaces and data files, allocating a data file to a table space, and increasing the database storage by adding a table space or increasing the size of a data file.
- The use of flashback recovery
- Mounting and starting a database, and backing up a database.
- Database conceptual designing
- Learned how to use SQL DDL, DML, DCL and other statements
- Basic Knowledge on Solaris OS.
- Database Programming (PL/SQL and TSQL) .
- Database backups
Education
Certificate in Software Engineering -
Refactory Uganda
04.2022 - 05.2022
Bachelor in Business Information Systems -
Bugema University
08.2015 - 05.2018
Diploma in Accounting - undefined
Bugema University
01.2013 - 05.2015
Certificate of Education - undefined
Merry land High School
01.2011 - 05.2012
Certificate of Education - undefined
Merry land High School
01.2007 - 05.2010
Skills
Debugging
Records Management
Solaris (Operating System)
Microsoft Office Tools
Database Admin (Oracle & MySQL)
Help Desk Support
Data Encryption
Operating Systems (Windows & Mac)
Technical Support
MySQL workbench ,PL/SQL Tools
Netowrking: TCP/IP
Computer Hardware Diagnosis
Recovery Manager (RMAN)
Disaster Recovery
Content Management System (CMS)
Linux
Active Directory
PowerBI, Tabluea
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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References
References available upon request