Summary
Overview
Work History
Education
Skills
Work Availability
References
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MUKASA JEIFF MUKUYE

ICT Officer
LUWERO

Summary

Highly-motivated employee with desire to take on new challenges. My expertise spans across various platforms like SQL Server, Oracle, and MySQL, ensuring high availability, performance, and security. I excel at database optimization, backup/recovery solutions, and troubleshooting. With a strong focus on automation and efficiency, I collaborate closely with development teams to support application performance and data integrity. My commitment to continuous learning keeps me updated on the latest database technologies and best practices. I also possessing excellent client skills, natural problem solving and analytical skills and able to contribute to the development of best practice, procedures and policies within a company. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

5
5
years of professional experience
10
10
years of post-secondary education

Work History

ICT DIRECTOR

NORTH BUGANDA FIELD
4 2023 - Current
  • Populate organisational database and data transfer.
  • Developed and implemented IT policies and procedures.
  • Maintained, monitored, and upgraded existing systems to ensure optimal performance.
  • Managed a team of IT professionals in the design, development, and implementation of IT projects.
  • Designed comprehensive disaster recovery plans to ensure business continuity.
  • Provided technical support for network infrastructure, hardware and software applications, and user access control issues.
  • Conducted research on emerging technologies in support of system upgrades or purchasing decisions.
  • Implemented security measures to protect data from unauthorized access.
  • Created detailed reports on system performance metrics for executive review.
  • Collaborated with other departments to develop strategies that leverage IT resources efficiently.
  • Performed regular maintenance checks on computer systems and networks.
  • Provided training sessions for staff members on the use of various applications or equipment.
  • Resolved technical issues in a timely manner through troubleshooting methods.
  • Developed detailed project plans outlining scope, timeline, budgeting needs.
  • Managed backup, user account and helpdesk systems.

HELP DESK TECHNICIAN

BUGEMA UNIVERSITY
08.2021 - 03.2023
  • Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Created user accounts, maintained system documentation, tested and evaluated new technology.
  • Performed troubleshooting to diagnose and resolve technical issues.
  • Ensured compliance with established standards, policies, and procedures.
  • Updated antivirus protection on all computers on a regular basis.
  • Monitored performance and maintained systems according to requirements.
  • Assisted in the installation of new hardware and software components.
  • Maintained an inventory of parts for emergency repairs.
  • Provided end-user training when needed.
  • Installed operating system updates as required by company policy.
  • Repaired damaged cables or replaced defective components as necessary.
  • Assisted customers with various types of technical issues via email, live chat and telephone.

IT EXECUTIVE

BODA BODA BANJA
07.2020 - 05.2021
  • Managed the installation of hardware and software systems related to information technology infrastructure.
  • Provided technical support to users in troubleshooting hardware and software issues.
  • Analyzed data security protocols to ensure protection from unauthorized access or malicious attacks.
  • Performed daily backups of database files to ensure data security and integrity.
  • Verified data accuracy by comparing it to source documents and corrected any discrepancies.
  • Created database entries, including entering new customer information and updating existing customers' profiles.
  • Assisted with the development of reports, charts, and graphs to present data in an organized manner.

DATABASE ADMINISTRATOR INTERN

UGANDA REVENUE AUTHORITY
06.2019 - 11.2019
  • Basic understanding of the Oracle 12c environment, Database, and background processes
  • Installation and configuration of Oracle 11g Release 2.0.1.0, Single-instance Database.
  • Basic understanding of E-tax and Asycuda as some of the databases run by the URA
  • Basic understanding of the Oracle Server Architecture, Single instance Databases, and RAC Databases
  • Basic understanding of SQL, RMAN statements, NETCA, LSNRCTL, and DBCA functionalities.
  • Creating table spaces and data files, allocating a data file to a table space, and increasing the database storage by adding a table space or increasing the size of a data file.
  • The use of flashback recovery
  • Mounting and starting a database, and backing up a database.
  • Database conceptual designing
  • Learned how to use SQL DDL, DML, DCL and other statements
  • Basic Knowledge on Solaris OS.
  • Database Programming (PL/SQL and TSQL) .
  • Database backups

Education

Certificate in Software Engineering -

Refactory Uganda
04.2022 - 05.2022

Bachelor in Business Information Systems -

Bugema University
08.2015 - 05.2018

Diploma in Accounting - undefined

Bugema University
01.2013 - 05.2015

Certificate of Education - undefined

Merry land High School
01.2011 - 05.2012

Certificate of Education - undefined

Merry land High School
01.2007 - 05.2010

Skills

Debugging

Work Availability

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sunday
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evening
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References

References available upon request

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