Mukasa Shafic
Summary
Detail-oriented and hardworking Laundry Attendant with over 5 years of experience in providing high-quality laundry services. Proven ability to improve operational efficiency and maintain high standards of cleanliness and hygiene. Seeking a position on a cruise ship to leverage my skills and experience in a dynamic environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Laundry Attendant
Hilton Hotel
Kampala
06.2018 - Current
- Operate washing machines, dryers, and other laundry equipment to clean and process linens, towels, and garments for a 200-room hotel
- Improved laundry processing time by 15% through the implementation of more efficient sorting and washing procedures
- Maintained a 98% guest satisfaction rate for cleanliness and quality of linens, as measured by guest feedback surveys
- Reduced linen replacement costs by 10% by identifying and addressing minor damages before they became irreparable
- Extend appropriate greetings to all guests and crew at every opportunity
- Ensure that main laundry and valet room machinery are maintained and operated as per the company standard
- Ensure quality control in processing housekeeping linen, food operation linen, as well as guest/ crew clothes/ uniforms on a daily basis
- Ensure proper cleanliness of the laundry equipment
- Follow all safety regulations (laundry lint procedure), during the course of duty
- Attend training as scheduled by the Assistant Laundry manager/Laundry Manager
- Operate equipment safely, and carry out duties to their best ability.
Laundry Worker
Lake Victoria Serena Golf Resort & Spa
01.2015 - 05.2018
- Collected, sorted, and processed laundry from various departments, including patient rooms and staff areas, for a 150-bed facility
- Achieved a 20% reduction in water and detergent usage by optimising laundry load sizes and machine settings
- Consistently met or exceeded daily laundry quotas, processing an average of 500 pounds of laundry per shift
- Follow all environments, USPH and HESS- MS procedures as applicable for position
- Conducted routine maintenance and cleaning of laundry equipment to ensure optimal performance
- Follow up time and attendance policy.
Education
High School Diploma -
Hana Mixed School
2008
Skills
- Laundry Equipment Operation
- Sorting and Processing Laundry
- Adherence to Company Standards
- Safety and Sanitation Standards
- Communication and Reporting
- Customer Services
References
References
Available upon request.
Languages
Certification
Food Safety and Hygiene Certification
CPR and First Aid Certified
Customer Service Excellence Training
Timeline
Laundry Attendant
Hilton Hotel
06.2018 - Current
Laundry Worker
Lake Victoria Serena Golf Resort & Spa
01.2015 - 05.2018
High School Diploma -
Hana Mixed School