Mukesh Kumar SAINI
Travel & Tourism Professional
Kampala, Uganda
Summary
Knowledgeable Branch Manager with strong background in managing branch operations and ensuring consistent customer satisfaction. Demonstrated ability to lead teams effectively and implement strategic initiatives that enhance operational efficiency.
Overview
33
33
years of professional experience
3
3
Certifications
2
2
Languages
Work History
Branch Manager
Satguru Travel
07.2025 - Current
- Service providing to Regional Service Centre Entebbe (RSCE)
- Carry out routine administrative and business management activities
- Financial Controlling, Customer Care, .
- Achieve monthly and annual sales targets.
- Grow corporate and walk-in client base.
- Develop local business opportunities and maintain key accounts.
- Monitor branch profitability, margins, and cost control.
- Ensure smooth day-to-day branch operations.
- Ensure compliance with airline, BSP, GDS, and company SOPs.
- Lead, train, and motivate branch staff.
- Assign duties and monitor productivity.
- Approve duty rosters, leave planning, and attendance.
- Maintain high service standards and customer satisfaction.
- Ensure timely response to emails, quotations, and follow-ups.
- Oversee VIP, embassy, and corporate accounts.
- Oversee daily sales, cash collections, and credit clients.
- Ensure timely invoicing and follow-up of receivables.
- Ensure adherence to company policies and local regulations.
Branch Manager
Satguru Travel
09.2014 - 06.2025
- Service providing to Regional Service Centre Entebbe (RSCE)
- Carry out routine administrative and business management activities
- Financial Controlling, Customer Care, .
Corporate Sales Manager and GDS Trainer
Satguru Travel
03.2014 - 12.2023
- Carry out routine administrative and business management activities related to travel.
- Satguru Travel And Tour Services Ltd, Opp Bank of Kigali, B.P.2111, Kigali, Rwanda
Corporate Sales Manager
Satguru Travels
03.2013 - 12.2013
- Deal with corporate on a daily basis.
- Still working with Satguru Travel and Tours, Kampala, Uganda
- Ensure adherence to company policies and local regulations.
- Maintain high service standards and customer satisfaction
Senior Travel Officer
Satguru Travel
10.2009 - 10.2012
- -Carry out routine administrative and business management activities related to travel, visa and tours.
- -Deal with clients and customers on a daily basis.
- -Work as part of a team selling holidays.
- Satguru Travel and Tours, Juba, South Sudan
Travel Consultant
Satguru Travel.
10.2008 - 09.2009
- -Sales and Marketing, Ticket Issuance using Amadeus GDS system
- Creating Invoice
- -Handling corporate (such as AU, UNOPS, Copy Cat and others).
- Satguru Tours and Travel Services, Upper Hill, Nairobi, Kenya
Senior Advocate
District Court of Ajmer
10.2006 - 09.2008
- Legal Practice, Married Registration, Birth Registration Form fill up, Civil and Criminal Law practice, Worked with Govt. Agencies in terms of Law and legalization.
- Achieved a lot of experience working with senior advocate/Lawyer.
- District Court of Ajmer, Ajmer, Rajasthan
Junior Advocate
Kishangarh Court
04.2004 - 09.2006
- Law Practice in Kishangarh Court-Ajmer.
- Also good experience in solving of legal issues.
- Dealt with clients and customers on daily basis.
- Making many kind of certificate through court and municipal board and providing different-different license as per there requirement.
- Kishangarh Court, Dis- Ajmer, Rajasthan
Hotel Manager
Hotel Manish, Kishangarh
04.1993 - 03.2004
- Started working as Cashier of Hotel. Studied and worked together to meet with expenses, learn new skills and develop professional experience in hotel industry.
- Resigned as Hotel Manager in March 2005 to continue my studies and practice in Law.
- Dealt with clients and customers on a daily basis.
- Booked rooms, handled room reservations, managed staff shifts.
- Ensure complete hygienic room and food conditions.
- Provided healthy and home like environment to clients.
- Kishangarh, Dist- Ajmer, Rajasthan
Education
LLB - Bachelors of Law -
Maharishi Dayanand Saraswati University
Ajmer, Rajasthan, India07.2007
Master of Commerce - undefined
Maharishi Dayanand Saraswati University
Ajmer, Rajasthan, India06.2002
Bachelor of Commerce - undefined
Maharishi Dayanand Saraswati University
Ajmer, Rajasthan, India06.2000
Higher Secondary School Certificate (HSSC) - undefined
KD Jain Senior High Secondary School
Madanaganj Kishangarh - Ajmer, Rajasthan, India05.1996
Secondary School Certificate (SSC) - undefined
KD Jain Senior High Secondary School
Madanaganj Kishangarh - Ajmer, Rajasthan, India05.1994
Skills
Customer service
Certification
Group 4 Securicor (G4S) Nairobi / Kenya-Fire Safety and Security Training Course, Area of Study , Fire Safety and Security, Prevention of Fire, Fire Control, Use of Fire Extinguishing Equipment and Materials, Fire Safety Clothing, Equipment and Systems
FACT SHEET
- Last Name: SAINI
- First Name: Mukesh Kumar
- Nationality: India
- Gender: Male
- Date of Birth: 11/08/1977
- Mob: +256 75 9700550
- Civil Status: Married
- Passport: Yes
ADDRESSES
- Current Address: Mukesh Kumar Saini Plot No 06, Airways House, Kimathi Avenue, Kampala, Uganda
- Permanent: C/O Goplam Villa, Ajay Nager, Old Masuda Road, Beawar, 305901 Rajasthan, India
- Mobile: +256759700550 (Uganda)
- E-mail: mukeshsaini_adv@yahoo.com
- E-mail: mukeshsaini.advocate@gmail.com
DRIVING LICENSE
Yes
MOTIVATION STATEMENT
- I will develop my spirit of helping and learning from others. I will be an assets to my unit and will perform my duties to the best of my ability. I have a wealth of professional knowledge and experience from which to draw.
Hobbies
Playing Cricket and Watching Movies.
Timeline
Branch Manager
Satguru Travel
07.2025 - Current
Branch Manager
Satguru Travel
09.2014 - 06.2025
Corporate Sales Manager and GDS Trainer
Satguru Travel
03.2014 - 12.2023
Corporate Sales Manager
Satguru Travels
03.2013 - 12.2013
Senior Travel Officer
Satguru Travel
10.2009 - 10.2012
Group 4 Securicor (G4S) Nairobi / Kenya-Fire Safety and Security Training Course, Area of Study , Fire Safety and Security, Prevention of Fire, Fire Control, Use of Fire Extinguishing Equipment and Materials, Fire Safety Clothing, Equipment and Systems
06-2009
Amadeus Global Distribution System Nairobi / Kenya, Amadeus Training Certificate, E-Ticketing Software (Amadeus), Air Reservation, Flight, Passenger Booking, Travel and Visa Assistance, Travel and Health Insurance
10-2008
Travel Consultant
Satguru Travel.
10.2008 - 09.2009
Senior Advocate
District Court of Ajmer
10.2006 - 09.2008
Junior Advocate
Kishangarh Court
04.2004 - 09.2006
Emirates Airline Training Institute Nairobi / Kenya, Sabre Training Certificate, E-Ticketing Software (Sabre), Air Reservation and Flight Booking Travel and Visa Assistance, Travel and Health Insurance
01-2001
Hotel Manager
Hotel Manish, Kishangarh
04.1993 - 03.2004
Master of Commerce - undefined
Maharishi Dayanand Saraswati University
Bachelor of Commerce - undefined
Maharishi Dayanand Saraswati University
Higher Secondary School Certificate (HSSC) - undefined
KD Jain Senior High Secondary School
Secondary School Certificate (SSC) - undefined
KD Jain Senior High Secondary School
LLB - Bachelors of Law -
Maharishi Dayanand Saraswati University