Summary
Overview
Work History
Education
Skills
Certification
FACT SHEET
ADDRESSES
DRIVING LICENSE
MOTIVATION STATEMENT
Hobbies
Timeline
Generic

Mukesh Kumar SAINI

Travel & Tourism Professional
Kampala, Uganda

Summary

Knowledgeable Branch Manager with strong background in managing branch operations and ensuring consistent customer satisfaction. Demonstrated ability to lead teams effectively and implement strategic initiatives that enhance operational efficiency.


Overview

33
33
years of professional experience
3
3
Certifications
2
2
Languages

Work History

Branch Manager

Satguru Travel
07.2025 - Current
  • Service providing to Regional Service Centre Entebbe (RSCE)
  • Carry out routine administrative and business management activities
  • Financial Controlling, Customer Care, .
  • Achieve monthly and annual sales targets.
  • Grow corporate and walk-in client base.
  • Develop local business opportunities and maintain key accounts.
  • Monitor branch profitability, margins, and cost control.
  • Ensure smooth day-to-day branch operations.
  • Ensure compliance with airline, BSP, GDS, and company SOPs.
  • Lead, train, and motivate branch staff.
  • Assign duties and monitor productivity.
  • Approve duty rosters, leave planning, and attendance.
  • Maintain high service standards and customer satisfaction.
  • Ensure timely response to emails, quotations, and follow-ups.
  • Oversee VIP, embassy, and corporate accounts.
  • Oversee daily sales, cash collections, and credit clients.
  • Ensure timely invoicing and follow-up of receivables.
  • Ensure adherence to company policies and local regulations.

Branch Manager

Satguru Travel
09.2014 - 06.2025
  • Service providing to Regional Service Centre Entebbe (RSCE)
  • Carry out routine administrative and business management activities
  • Financial Controlling, Customer Care, .


Corporate Sales Manager and GDS Trainer

Satguru Travel
03.2014 - 12.2023
  • Carry out routine administrative and business management activities related to travel.
  • Satguru Travel And Tour Services Ltd, Opp Bank of Kigali, B.P.2111, Kigali, Rwanda

Corporate Sales Manager

Satguru Travels
03.2013 - 12.2013
  • Deal with corporate on a daily basis.
  • Still working with Satguru Travel and Tours, Kampala, Uganda
  • Ensure adherence to company policies and local regulations.
  • Maintain high service standards and customer satisfaction

Senior Travel Officer

Satguru Travel
10.2009 - 10.2012
  • -Carry out routine administrative and business management activities related to travel, visa and tours.
  • -Deal with clients and customers on a daily basis.
  • -Work as part of a team selling holidays.
  • Satguru Travel and Tours, Juba, South Sudan

Travel Consultant

Satguru Travel.
10.2008 - 09.2009
  • -Sales and Marketing, Ticket Issuance using Amadeus GDS system
  • Creating Invoice
  • -Handling corporate (such as AU, UNOPS, Copy Cat and others).
  • Satguru Tours and Travel Services, Upper Hill, Nairobi, Kenya

Senior Advocate

District Court of Ajmer
10.2006 - 09.2008
  • Legal Practice, Married Registration, Birth Registration Form fill up, Civil and Criminal Law practice, Worked with Govt. Agencies in terms of Law and legalization.
  • Achieved a lot of experience working with senior advocate/Lawyer.
  • District Court of Ajmer, Ajmer, Rajasthan

Junior Advocate

Kishangarh Court
04.2004 - 09.2006
  • Law Practice in Kishangarh Court-Ajmer.
  • Also good experience in solving of legal issues.
  • Dealt with clients and customers on daily basis.
  • Making many kind of certificate through court and municipal board and providing different-different license as per there requirement.
  • Kishangarh Court, Dis- Ajmer, Rajasthan

Hotel Manager

Hotel Manish, Kishangarh
04.1993 - 03.2004
  • Started working as Cashier of Hotel. Studied and worked together to meet with expenses, learn new skills and develop professional experience in hotel industry.
  • Resigned as Hotel Manager in March 2005 to continue my studies and practice in Law.
  • Dealt with clients and customers on a daily basis.
  • Booked rooms, handled room reservations, managed staff shifts.
  • Ensure complete hygienic room and food conditions.
  • Provided healthy and home like environment to clients.
  • Kishangarh, Dist- Ajmer, Rajasthan

Education

LLB - Bachelors of Law -

Maharishi Dayanand Saraswati University
Ajmer, Rajasthan, India
07.2007

Master of Commerce - undefined

Maharishi Dayanand Saraswati University
Ajmer, Rajasthan, India
06.2002

Bachelor of Commerce - undefined

Maharishi Dayanand Saraswati University
Ajmer, Rajasthan, India
06.2000

Higher Secondary School Certificate (HSSC) - undefined

KD Jain Senior High Secondary School
Madanaganj Kishangarh - Ajmer, Rajasthan, India
05.1996

Secondary School Certificate (SSC) - undefined

KD Jain Senior High Secondary School
Madanaganj Kishangarh - Ajmer, Rajasthan, India
05.1994

Skills

Customer service

Certification

Group 4 Securicor (G4S) Nairobi / Kenya-Fire Safety and Security Training Course, Area of Study , Fire Safety and Security, Prevention of Fire, Fire Control, Use of Fire Extinguishing Equipment and Materials, Fire Safety Clothing, Equipment and Systems

FACT SHEET

  • Last Name: SAINI
  • First Name: Mukesh Kumar
  • Nationality: India
  • Gender: Male
  • Date of Birth: 11/08/1977
  • Mob: +256 75 9700550
  • Civil Status: Married
  • Passport: Yes

ADDRESSES

  • Current Address: Mukesh Kumar Saini Plot No 06, Airways House, Kimathi Avenue, Kampala, Uganda
  • Permanent: C/O Goplam Villa, Ajay Nager, Old Masuda Road, Beawar, 305901 Rajasthan, India
  • Mobile: +256759700550 (Uganda)
  • E-mail: mukeshsaini_adv@yahoo.com
  • E-mail: mukeshsaini.advocate@gmail.com

DRIVING LICENSE

Yes

MOTIVATION STATEMENT

- I will develop my spirit of helping and learning from others. I will be an assets to my unit and will perform my duties to the best of my ability. I have a wealth of professional knowledge and experience from which to draw.

Hobbies

Playing Cricket and Watching Movies.

Timeline

Branch Manager

Satguru Travel
07.2025 - Current

Branch Manager

Satguru Travel
09.2014 - 06.2025

Corporate Sales Manager and GDS Trainer

Satguru Travel
03.2014 - 12.2023

Corporate Sales Manager

Satguru Travels
03.2013 - 12.2013

Senior Travel Officer

Satguru Travel
10.2009 - 10.2012

Group 4 Securicor (G4S) Nairobi / Kenya-Fire Safety and Security Training Course, Area of Study , Fire Safety and Security, Prevention of Fire, Fire Control, Use of Fire Extinguishing Equipment and Materials, Fire Safety Clothing, Equipment and Systems

06-2009

Amadeus Global Distribution System Nairobi / Kenya, Amadeus Training Certificate, E-Ticketing Software (Amadeus), Air Reservation, Flight, Passenger Booking, Travel and Visa Assistance, Travel and Health Insurance

10-2008

Travel Consultant

Satguru Travel.
10.2008 - 09.2009

Senior Advocate

District Court of Ajmer
10.2006 - 09.2008

Junior Advocate

Kishangarh Court
04.2004 - 09.2006

Emirates Airline Training Institute Nairobi / Kenya, Sabre Training Certificate, E-Ticketing Software (Sabre), Air Reservation and Flight Booking Travel and Visa Assistance, Travel and Health Insurance

01-2001

Hotel Manager

Hotel Manish, Kishangarh
04.1993 - 03.2004

Master of Commerce - undefined

Maharishi Dayanand Saraswati University

Bachelor of Commerce - undefined

Maharishi Dayanand Saraswati University

Higher Secondary School Certificate (HSSC) - undefined

KD Jain Senior High Secondary School

Secondary School Certificate (SSC) - undefined

KD Jain Senior High Secondary School

LLB - Bachelors of Law -

Maharishi Dayanand Saraswati University
Mukesh Kumar SAINITravel & Tourism Professional