Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

EMMANUEL MAENA MUKISA

Summary

Dynamic Chief of Staff at CITY FRIENDS HOTEL, recognized for championing diversity and inclusion initiatives that fostered a collaborative workplace. Leveraged ethical leadership and problem-solving skills to enhance stakeholder satisfaction and mentor junior staff, driving continuous improvement and aligning departmental goals with the company vision.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Chief of Staff

CITY FRIENDS HOTEL
12.2024 - Current
  • Championed diversity and inclusion initiatives, resulting in more inclusive workplace environment.
  • Aligned departmental goals with overall company vision, ensuring cohesive progress towards shared objectives.
  • Encouraged coordination and cooperation among departments and continuous review of interdepartmental processes to support quality control and improvement.
  • Improved stakeholder satisfaction by establishing regular feedback loop and addressing concerns proactively.
  • Mentored and developed junior staff members; fostering a culture of continuous learning and collaboration within the organization.
  • Facilitated productive meetings by creating well-organized agendas and ensuring clear communication of objectives.
  • Conducted regular performance reviews for direct reports, providing constructive feedback for continuous professional growth.

Customer Service Supervisor

CITY FRIENDS HOTELS
11.2024 - Current
  • Created customer support strategies to increase customer retention.
  • Coached team members to deliver hospitable, professional service while adhering to set service models.
  • Enhanced team productivity through regular coaching, feedback, and performance evaluations.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.

Education

Bachelor of Arts - COMMUNITY DEVELOPMENT AND SOCIAL JUSTICE

KYAMBOGO UNIVERSITY
KAMPALA
12-2023

Skills

  • Ethical leadership
  • Influencing skills
  • Diversity and inclusion
  • Results orientation
  • Teamwork
  • Customer service
  • Problem-solving
  • Time management

Certification

  • DIPLOMA IN INFORMATION TECHNOLOGY
  • DIPLOMA IN CATERING

Languages

English
LUO
LUGBARA
Ki Swakhili

Timeline

Chief of Staff

CITY FRIENDS HOTEL
12.2024 - Current

Customer Service Supervisor

CITY FRIENDS HOTELS
11.2024 - Current

Bachelor of Arts - COMMUNITY DEVELOPMENT AND SOCIAL JUSTICE

KYAMBOGO UNIVERSITY

Similar Profiles

CREATE PROFILE
EMMANUEL MAENA MUKISA