Summary
Overview
Work History
Education
Skills
Professional
Work Availability
Timeline
Hi, I’m

Mukose Sadam

Kampala,1
Mukose Sadam

Summary

A competent IT support professional with a proven track record of providing specialist technical and helpdesk support. Extensive experience of working in the front-line helping clients and colleagues resolve complex technical IT issues. Possessing excellent client facing skills, natural problem solving and analytical skills and able to contribute to the development of best practice, procedures and policies within a company. Currently looking for a suitable IT support position with an ambitious company or organization.

Detailed Data Entry Clerk with experience inputting and organizing data in various software and applications. Extensively trained in transcription, word processing and spreadsheets. Organized individual recognized for transposing large amounts of data with accuracy and speed.

Overview

5
years of professional experience

Work History

Ministry of Lands Housing and Urban Development
Kampala

Data Entry Clerk
03.2023 - Current

Ministry of Lands Housing and Urban Development
Kampala

ICT Graduate Trainee
04.2022 - 02.2023

Outlook Consultants Limited

IT Support Specialist
04.2019 - 08.2021

Job overview

  • Reporting directly to the IT Manager and collaborating closely with other IT team members
  • Responding to queries in a timely and accurate manner and resolving queries to the user's satisfaction.

Education

Islamic University in Uganda

Bachelors of Information and Technology
12.2020

Bukoyo Secondary School

High School Certificates
11.2016

Skills

  • Desktop Support
  • Diagnosing hardware & software faults
  • Testing and evaluating new technology
  • Windows Active Directory
  • Data Protection Act
  • Problem solving
  • Customer service skills
  • Troubleshooting
  • Physically fit & able to lift IT equipment, crawl under desks to access cabling etc
  • Experience of problem resolution & quality assurance procedures
  • Able to communicate complex IT issues to suppliers and non-technical staff
  • Ability to work well in a team environment
  • IT security experience including anti-virus / malware, encryption deployment
  • Experience of web content management systems
  • Microsoft Excel Certified
  • Document Scanning
  • Technical Support
  • Data Integrity
  • Sorting and Labeling
  • Data Entry
  • Error Identification

Professional

  • A competent IT support professional with a proven track record of providing specialist technical and helpdesk suppor
  • Detailed Data Entry Clerk with experience inputting and organizing data in various software and applications
Availability
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Timeline

Data Entry Clerk

Ministry of Lands Housing and Urban Development
03.2023 - Current

ICT Graduate Trainee

Ministry of Lands Housing and Urban Development
04.2022 - 02.2023

IT Support Specialist

Outlook Consultants Limited
04.2019 - 08.2021

Islamic University in Uganda

Bachelors of Information and Technology

Bukoyo Secondary School

High School Certificates
Mukose Sadam