Mukunde Scot
Sales And Marketing Manager
Summary
Performance-oriented Sales Leader offering exceptional record of achievement over eight-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
Work History
Sales and Marketing Manager
Extreme Adventure Park
Kampala
01.2020 - 05.2022
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Created and expanded sales presentations to new and existing customers increasing net sales revenue by 25% in sales.
- Developed positive, performance-based internal sales and marketing culture to include mentoring staff.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Devised integrated plans to build brand awareness, sales pipelines and customer acquisition plans.
- Cultivated and maintained strategic alliances with key partners and vendors.
- Instructed sales staff on cross-selling and up-selling techniques resulting in increased net sales revenue by 50% in sales. .
Sales Relations Manager
National Social Security Fund (NSSF-UG)
Kampala
12.2014 - 10.2019
- Monitored sales team performance, analyzed sales data and reported information to area managers.
- Owned all aspects of sales planning, development and team account management for central territory and western territory respectively.
- Prepared and implemented strategic growth plans for territory based on company goals and expectations.
- Increased sales revenue 100% in 2015-16 and 2017-18 while producing over 24 bn annually.
- Surpassed growth targets and revenue projections by coordinating and planning Voluntary product sales initiatives.
Customer Service Officer
National Social Security Fund
Kampala
06.2012 - 11.2014
- Resolved concerns with products or services to help with retention and drive sales.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Communicated with clients regarding account services, statements, and balances.
Education
BBA - Accounting And Business Management
Makerere University
Kampala -uganda 02.2009 - 01.2013
Skills
Rapport and relationship building
Certification
Professional certificate in Marketing (CIM-UK)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sales and Marketing Manager
Extreme Adventure Park
01.2020 - 05.2022
Certificate in Customer Service that works
12-2016
Certificate in Sales management Skills
11-2016
Certificate in Effective team Membership
05-2016
Professional certificate in Marketing (CIM-UK)
05-2015
Sales Relations Manager
National Social Security Fund (NSSF-UG)
12.2014 - 10.2019
Customer Service Officer
National Social Security Fund
06.2012 - 11.2014
BBA - Accounting And Business Management
Makerere University
02.2009 - 01.2013
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