Musoke George Augustus D
Kampala
Summary
Experienced Systems Administrator with 15 years of expertise in design, development and maintenance of complex software and management of server infrastructures and data center operations across operating system platforms. Highly proficient in implementing enterprise solutions for business applications in broad scale, web-delivered environments. Determined to deliver best technical solutions to meet functional and business requirements. Diligent troubleshooter, with strong communication skills to interact effectively with employees and departments various IT environments. Flexible with positive work attitude focused on producing results under tight deadlines. Demonstrated understanding of the Software Development Life Cycle.
Seasoned Technology Specialist with experience in systems administration, maintenance and end-user training. Skilled in constructing solutions to achieve program compatibility and conduct system upgrades and installations. Knowledgeable in managing complicated systems, including Cloud Solutions and Virtualized operating systems, servers and specialized Application software.
Overview
17
17
years of professional experience
Work History
Systems Administrator
Charms Uganda Limited & Kikuuboonline Uganda
Kampala
2018.08 - Current
- Orchestrated integration and communication of software upgrades.
- Tested software remotely and onsite for server sets to maintain operational readiness.
- Created nightly jobs for database backups.
- Performed software installations and upgrades to UNIX or Windows operating systems.
- Spearheaded inventory control measures to replenish and maintain IT equipment.
- Developed modification program to determine compatibility with various software.
- Mentored employees and offered constructive feedback for performance improvement.
- Implemented internet and intranet applications on multiple platforms.
- Conducted routine and emergency maintenance of assigned data center equipment.
- Integrated and updated software products to boost system compatibility.
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
- Used Retina and HBSS to secure systems against STIG guidelines.
- Configured and tested Windows Server operating systems with roles features.
- Attended meetings to deliver status reports to key stakeholders.
- Contributed to development, administration and testing of disaster recovery plans.
- Detailed upcoming software upgrades and system sprints to team members.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
- Diagnosed and resolved hardware and software issues.
- Planned and implemented upgrades to system hardware and software.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Analyzed network traffic and performance metrics to optimize system performance.
- Diagnosed and executed resolution for network and server issues.
- Analyzed complex project server issues and worked on large enterprise and business-critical applications.
- Designed and evaluated WAN and LAN connectivity technologies.
- Developed and documented network policies, procedures and standards.
- Led server infrastructure development, quality assurance, staging and production systems.
- Researched and recommended new technologies and strategies for improving system performance.
- Devised scripts and automation tools to improve system efficiency.
- Maximized system availability through development and testing of contingency plans.
- Performed network security design and integration duties.
- Implemented and maintained virtual private networks.
- Installed and configured network printers and other peripheral devices.
- Evaluated software products to determine compatibility with existing systems.
- Identified and resolved network congestion issues and bottlenecks.
- Monitored networks and network devices to resolve technical problems quickly.
Systems Maintenance Technician
Britania Allied Industries
Kampala
2012.03 - 2018.08
- Performed complex mechanical alignments and equipment calibration to meet quality standards.
- Maintained quality assurance and customer satisfaction objectives.
- Completed job reports and logs immediately following service calls.
- Organized work to meet demanding production goals.
Systems Administrator
Britania Allied Industries Ltd
Kampala
2014.10 - 2018.07
- Orchestrated integration and communication of software upgrades.
- Tested software remotely and onsite for server sets to maintain operational readiness.
- Created nightly jobs for database backups.
- Performed software installations and upgrades to UNIX or Windows operating systems. Installingling and configuring computer networks and systems Identifyingying and solving any problems that arise with computer networks and systems Consultingting with clients to specify system requirements and design solutions Budgetingting for equipment and assembly costs Assemblingling new systems Maintainingning existing software and hardware and upgrading any that have become obsolete Monitoringring computer networks and systems to identify how performance can be improved Workingking with IT support personnel Providingding network administration and support
IT Assistant
Britania Allied Industries
Kampala
2009.03 - 2011.03
- Responded to queries on phone, via email or through IT ticketing system.
- Reviewed system and network performance to make proactive adjustments based on established IT policies.
- Maintained current software licenses and patched applications to stay up-to-date with latest features.
- Set up and maintained Domain Controller and File sharing servers.
Photographer, Graphics Designer and Videography
Divine Photo studio
Kampala
2007.02 - 2009.02
- Liaising with clients to determine their requirements, timescale and budget.
- Created digital image files for use in digital and traditional printing methods
- Planned and prepared for on-location and studio shoots
- Built corporate brands by designing cohesive looks between elements
- Designed website layouts, templates, and unique branded looks
- Completed final touches for projects before rollout
- Managed design conceptualization, milestones, and customer feedback
- Created broad range of work using various design techniques
- Developed display, marketing, and packaging materials to support product branding strategies
- Used image processing algorithms to reduce motion blur and enhance color, contrast and light range
- Completed in-depth product design tests using updated software tools
- Designed creative digital displays used in online advertising for local businesses
- Applied knowledge of production to create high-quality images
- Managed and organized photo database using consistent naming conventions and key-wording for search optimization
Education
Bachelor of Science - Computer Science
11.2009
Bachelor of Computer Science (Upper second)
GED -
11.2009
Uganda Advanced Certificate of Education
High School Diploma -
11.2003
Uganda Certificate of Education
P.L.E - Primary Leaving Education
11.1999
Primary Leaving Examination
Skills
- Teamwork & team building
- Leaderships
- Good public relations relation skills
- Negotiation skills & responsibilities
- Time management
- Conflict resolution skills
- Budgeting, budget management & accountability
- Creativity
- Program Installations
- Enterprise Technology
- System Upgrades
- Critical Thinking
- Microsoft SharePoint
- Learning Strategies
- Social Perceptiveness
- Maintenance and Troubleshooting
- Active Listening
- System Administration
- Reading Comprehension
- Complex Problem-Solving
- Software Testing
- Windows Server
- Windows
- Performance Analysis
- Diagnosis and Troubleshooting
- User Access Management
- Microsoft Office Suite
- Technical Support
- Organizational Leadership
- System Deployment
- System Performance Monitoring
- Microsoft Excel
- Red Hat Virtualization
- Workstation Maintenance
- Packet Loss Testing
- Mobile Device Management
- DNS Lookup
- Requirements Definition
- Cloud Management
- Spam Elimination and Prevention
- New Technology Integration
- IP Addressing and Subnetting
- VoIP Systems
- Remote Conferencing Support
- Router Installation and Optimization
- Identify Needs
- Set Up Applications
- Permissions and Access Control
- Automation Management
- Network Firewall Management
- Hardware Updating
- Train Users
- Testing and Quality Assurance
- Infrastructure Planning
- LAN and WAN Control
- Analytical and Methodical
- Server Event Logging
- Data Backups
- Update Configurations
- Virtual Machine Operation
- Install Hardware
- Process Definition and Enhancement
- Parts Inventory Management
Main Job Functions
- Server Management and Maintenance: Install, configure, and manage server hardware and operating systems. Monitor server performance, and resource utilization, and troubleshoot issues. Apply patches, updates, and security fixes to ensure system stability and security. Implement backup and disaster recovery strategies to safeguard data.
- Network Administration: Design, configure, and maintain network infrastructure, including routers, switches, and firewalls. Monitor network traffic and ensure optimal network performance. Troubleshoot connectivity issues and implement network security measures.
- User Management: Create and manage user accounts, permissions, and access controls. Provide user support, including password resets and access troubleshooting. Maintain user directories and ensure data integrity.
- Security and Compliance: Implement and enforce security policies, procedures, and access controls. Conduct regular security audits and vulnerability assessments. Monitor for and respond to security breaches and incidents. Ensure compliance with industry regulations and standards.
- Backup and Recovery: Develop and maintain backup and recovery strategies for critical systems and data. Test and verify backup processes to ensure data integrity and recovery readiness. Restore systems and data in the event of data loss or system failures.
- Software Installation and Configuration: Install, configure, and update software applications and services. Troubleshoot software-related issues and compatibility problems. Maintain software licenses and ensure compliance.
- Virtualization and Cloud Computing: Deploy and manage virtual machines and virtualization platforms. Provision and manage resources in cloud environments (e.g., AWS, Azure, GCP). Monitor and optimize cloud-based services.
- Monitoring and Performance Tuning: Set up monitoring tools to track system performance and availability. Analyze performance data, identify bottlenecks, and optimize system performance. Plan and implement capacity upgrades based on usage trends.
- Documentation and Reporting: Create and maintain technical documentation, including system configurations and procedures. Generate reports on system performance, incidents, and maintenance activities.
- Collaboration and Communication: Collaborate with cross-functional teams to support IT projects and initiatives. Communicate technical information to non-technical stakeholders. Provide training and guidance to end-users on IT best practices.
- Continuous Learning and Professional Development: Stay up to date with emerging technologies, trends, and industry best practices. Participate in training and certifications to enhance skills and knowledge.
Personal Information
- Gender: Male
- Marital Status: Single
- Date of Birth: 10/10/85
- Nationality: Ugandan
Key Duties
- Install, Configure, modify, clean, and repair computer hardware and software.
- Maintain and troubleshoot all network interfaces and connections between system components.
- Service equipment on a regular basis to maintain good operating standards
- Respond to system failures and emergencies as well as inquiries from users.
- Train computer end users in the use of new computer hardware and software.
- Document all procedures and software load procedures.
- Monitor online systems and respond to inquiries from computer users.
- Provide technical assistance and instructions to users in assigned areas.
Additional Information And Skill Acquired
I’m knowledgeable and experienced with Windows Operating System, Linux Operating System, Microsoft Office packages, Data management, Network Administration, Hardware repair and Maintenance, Software and hardware configuration, Database management system, SQL, Graphics, and data recovery. In addition to that, I have also managed CCTVs and PABX systems. Capable of analyzing Information and hardware. for better results, this includes a Car tracking system and report analysis. I have good experience with the Tally Erp system both configuring and using. I have also acquired more Router configuration skills, which were part of my duties. Received two certificates one in Public relations and the other in Supervisory skills. And I also gained additional skills in smart home Automation. (which is a system that automates your home or office.)
References
Rajeev Palyil, IT manager, Charms Uganda Ltd, +256751038481, it_manager@charmsuganda.com Phillip Simbwa, Chief Technical Officer, Soft Edge (U) Ltd, +256781402403, simbwa@softedgeltd.net/simbwa@gmail.com Florence Ddamulira, GM Human Resource, Britania Allied Industries Ltd, +256772501557, hr@dawda.co.ug
Hobbies and Interests
- Watching Documentaries
- Playing games like Chess and doing some sports like football
- Research (learning new things in my communities)
- Interacting with people
Researching to keep up to date with latest Technologies
1.Read the latest research reports,There are quite many resources one can read that help identify new technologies in the market. 2. I Follow tech new which helps me know whats happening in the Tech world. 3. I do have an account with the open -Source community which keeps me updated on whats trending.
Languages
English, Luganda
Native language
English
Proficient
C2
Luganda
Proficient
C2
Timeline
Systems Administrator - Charms Uganda Limited & Kikuuboonline Uganda
2018.08 - Current
Systems Administrator - Britania Allied Industries Ltd
2014.10 - 2018.07
Systems Maintenance Technician - Britania Allied Industries
2012.03 - 2018.08
IT Assistant - Britania Allied Industries
2009.03 - 2011.03
Photographer, Graphics Designer and Videography - Divine Photo studio
2007.02 - 2009.02
Kampala International University - Bachelor of Science, Computer Science
St Lawrence Schools And Colleges Creamland Campus. - GED,
Ndejje Senior Secondary School - High School Diploma,
St. Savio Junior School - P.L.E, Primary Leaving Education
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