MUTEBI ALLAN
Kampala
Summary
Results-driven Senior Information Technology Officer with expertise in IT infrastructure management, technical support, and data protection. Proven ability to implement cybersecurity measures and train employees on best practices, ensuring organizational efficiency and data integrity.
Overview
10
10
years of professional experience
Work History
SENIOR INFORMATION TECHNOLOGY OFFICER
KAYUNGA DISTRICT LOCAL GOVERNMENT
Kayunga
09.2022 - Current
- Managed IT infrastructure and ensured system reliability for local government operations.
- Coordinated software installations and updates across various departments.
- Provided technical support to staff, resolving hardware and software issues efficiently.
- Implemented cybersecurity measures to protect sensitive government data and systems.
- Trained employees on new technologies and best practices for IT security.
- Maintained inventory of IT equipment and managed procurement processes effectively.
- Assisted in developing IT policies to enhance operational efficiency within the organization.
- Collaborated with vendors to ensure optimal performance of IT services and solutions.
- Conducted research into new technologies that could improve operational efficiency.
- Monitored system performance, identified potential issues, troubleshooted problems and provided timely resolution.
- Developed training materials for staff members on the use of computer systems.
- Provided technical assistance and support for incoming queries related to computer systems, software and hardware.
- Prepared detailed documentation including standard operating procedures for IT operations.
- Deployed security measures to protect data from unauthorized access or modification.
- Configured firewalls according to corporate security standards to protect against external threats.
- Maintained up-to-date knowledge of emerging technologies relevant to the organization's needs.
- Ensured compliance with applicable laws regarding privacy and security of electronic information assets.
Information Technology Officer
KAYUNGA DISTRICT LOCAL GOVERNMENT
KAYUNGA
04.2019 - 09.2022
- I established long-term needs for the information system to promote the increased proliferation and ambitious application of ICT within the institution, and advised management on the appropriate strategies.
- I provided technical support and guidance on all matters of procurement, utilization, and maintenance of ICT hardware and software to the institution.
- I established and advised the institution on technical installation, priorities, standards, procedures, management, and telecom equipment and systems.
- I reviewed, designed, implemented, and maintained sound local area network and wide area network systems for the institution.
- Maintaining all institution computer hardware and software in accordance with the established national standards.
Volunteer Coordinator
KAYUNGA DISTRICT LOCAL GOVERNMENT
Kayunga
12.2015 - 03.2019
- I offered technical support in troubleshooting both software and hardware challenges on the computers of the institution.
- I offered support to heads of departments to carry out different tasks in data collection using applications like KoBoTool.
- I offered support to the area politicians to complete their mandatory IGG online declaration tasks.
- I offered desk support in coordinating lower local government assesment reports and file data cleaning and collecting
Education
Bachelor of Information Technology - Network And System Administration
Makerere Unversity
Uganda01-2015
Skills
- IT infrastructure management
- Technical support
- Software updates
- Data protection
- Problem solving
- Employee training
- Documentation preparation
- IT budgeting
- IT vendor management
- IT risk management
- IT service management
- IT infrastructure
- Information security
- Cybersecurity management
- Network administration
- IT asset management
- IT procurement
- KPI tracking
- Performance improvement
- Internet of things
- Cross-functional team leadership
References
References available upon request.
Timeline
SENIOR INFORMATION TECHNOLOGY OFFICER
KAYUNGA DISTRICT LOCAL GOVERNMENT
09.2022 - Current
Information Technology Officer
KAYUNGA DISTRICT LOCAL GOVERNMENT
04.2019 - 09.2022
Volunteer Coordinator
KAYUNGA DISTRICT LOCAL GOVERNMENT
12.2015 - 03.2019
Bachelor of Information Technology - Network And System Administration
Makerere Unversity
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