MUTESI JOANITA
Kampala,203
Summary
Dedicated administrative professional with successful experience in fast-paced work environment. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual, and productive professional capable of working with little to no supervision.
Overview
6
6
years of professional experience
Work History
Inventory Controller
Vine Pharmaceuticals Limited
05.2016 - 08.2018
- Completed monthly physical inventory counts.
- Completed daily cycle counts to maintain accuracy of records.
- Developed and shared comprehensive reports on inventory levels, turnover rates, and sales trends to inform business decisions.
- Improved interdepartmental communication regarding inventory needs through regular meetings and status updates.
- Performed data entry and completed proper paperwork.
- Maintained and organized inventory receipts.
Receptionist/Cashier
Abii Clinic Wandegeya
08.2013 - 05.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct doctors.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Maintained confidentiality of information regarding clients and the hospital.
- Provided administrative support to staff members by handling correspondence, paperwork, and filing documents.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific doctors and treatment rooms.
- Organized, maintained and updated customer information in computer databases.
Supervisor
Bekasa Hotel
08.2012 - 08.2013
- Oversaw daily operations of the front desk, ensuring smooth workflow and timely support to clients.
- Handled customer complaints, and resolved issues.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment.
- Enhanced team communication by holding regular meetings and encouraging open dialogue among all members.
- Conducted routine inspections to check quality and compliance with established standards.
- Developed and implemented customer service standards to enhance customer satisfaction.
- Managed front desk budgets effectively, ensuring optimal allocation of resources.
- Conducted regular reviews of operations and identified areas for improvement.
Education
Master's in public administration -
Uganda Management Institute
Kampala Uganda11.2024
Bachelor's Degree in Public Administration and Management -
Uganda Christian University
Mukono Uganda07.2012
Uganda Advanced Certificate of Education (UACE) -
Lakeside College Luzira
Kampala Uganda12.2008
Uganda Certificate of Education (UCE) -
Bugwere High School Namirembe
Budaka 10.2006
Skills
- Decision making
- Excellent communication skills both oral and written
- Customer Service
- Data Entry
- Office Administration
- Computer Skills
- Administrative Support
- Time Management
- Strong Problem Solver
- Scheduling and calendar management
- Prioritization
- Writing reports
Interests Hobbies
- Travelling & Adventure
- Athletics
- Music
- Badminton
References
- Ms Nyangoma Phoebe, Vine Pharmaceuticals Limited, 0777091895, nyangomafibi@gmail.com
- Ms Nakkazi Joyce RoseMary, Ministry of Internal Affairs, 0703978019, joynakkazi@gmail.com
- Ms Byonabye Daphne Band Cloud Services, +256 (0) 752015045, daphnebnb@gmail.com
Languages
English
Proficient
C2
Luganda
Advanced
C1
Timeline
Inventory Controller
Vine Pharmaceuticals Limited
05.2016 - 08.2018
Receptionist/Cashier
Abii Clinic Wandegeya
08.2013 - 05.2016
Supervisor
Bekasa Hotel
08.2012 - 08.2013
Master's in public administration -
Uganda Management Institute
Bachelor's Degree in Public Administration and Management -
Uganda Christian University
Uganda Advanced Certificate of Education (UACE) -
Lakeside College Luzira
Uganda Certificate of Education (UCE) -
Bugwere High School Namirembe
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