Microsoft office 365
MWESIGWA MOSES
IT Technician / Admin
KAMPALA
Summary
. Talented IT Technician with demonstrated experience providing administrative support services. Experienced in using variety of software applications and calendar management. Excellent communication and interpersonal skills.
Overview
7
7
years of professional experience
Work History
IT Support Program Assistant
Ashinaga Uganda
09.2020 - Current
IT Technician
Okra Engineering Services
02.2019 - 09.2020
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Delivered end-user training on various IT tools and platforms, promoting self-sufficiency among staff members.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
- Maintained office PCs, networks and mobile devices.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners
- Windows installation and repairing both desktops and laptops including some
- CCTV camera configurations
IT Technician
World Class Technologies
02.2017 - 01.2018
- Improved network efficiency by optimizing configurations and implementing necessary updates.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Carry out survey on sites where installations are going to take place.
- Windows configuration and installation on all computer devices
- Delivered end-user training on various IT tools and platforms, promoting self-sufficiency among staff members.
- Researched and identified solutions to technical problems.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
Education
Certificate in Computer Science - Computer Science And Programming
YMCA Comprehensive Institute
Buwambo 04.2001 -
Internship Experience - Computer Installation And Repair Technology,
Service And Computer Industries Uganda
Kampala, Uganda 04.2001 -
Skills
Research
Information Processing Systems
Database Management
Technology Support
Staff Support
Administrative Support
Creative Problem-Solving
Software
Microsoft windows
Adobe Creative suits
Interests
Windows programing
Hardware Manufacturing
Aviation
Timeline
IT Support Program Assistant
Ashinaga Uganda
09.2020 - Current
IT Technician
Okra Engineering Services
02.2019 - 09.2020
IT Technician
World Class Technologies
02.2017 - 01.2018
Certificate in Computer Science - Computer Science And Programming
YMCA Comprehensive Institute
04.2001 -
Internship Experience - Computer Installation And Repair Technology,
Service And Computer Industries Uganda
04.2001 -