Hi, I’m
MWIINE KENAN
Information Technology
Entebbe
Summary
I am a strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
6
years of professional experience
9
years of post-secondary education
Work History
Global Arch Investments LimitedKampala
Operations Manager
06.2021 - 03.2023
Job overview
- Cooperating strategies in the areas of production, purchase, distribution and supply chain to ensure that the company achieves its short and long-term objectives
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Developed systems and procedures to improve operational quality and team efficiency.
- Analyzed and reported on key performance metrics to senior management.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and implemented strategies to maximize customer satisfaction.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Increased profit by streamlining operations.
- Developed and maintained relationships with external vendors and suppliers.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Direct overseeing of operations staff to ensure that they are motivated and trained to carry out their responsibilities to the required standard
- Developing and implementing policies and procedures to ensure that core operational functions achieve their business objectives
- Developing and controlling operational budgets to promote profitability and ensuring that the company has all the resources required to meet its objectives within agreed financial parameters
- Overseeing purchasing to ensure that the company has the goods and services required
- Controlling of supply chain operations
- Developing all necessary policies and procedures to ensure safe and healthy working environments across all company locations
- Maintaining working relationships with all directors to ensure effective co-ordination of all company activities in support of corporate objectives
- Evaluating company performance by gathering, analyzing and interpreting data and metrics
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Acted as the company’s main adviser on all issues relating to operational functions and keeping latest developments to ensure that the company maintains its competitive position
Eco-Mart SupermarketKampala
General Manager
08.2020 - 05.2021
Job overview
- Recruiting of staff members
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee evaluations, and contract details.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed and implemented strategies to increase sales and profitability.
- Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
- Formulated policies and procedures to streamline operations.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Supervision and motivation of all teams to ensure smooth running of daily activities
- Ensuring increase of sales and setting up targets to all staff members
- Management of stake holders to ensure smooth running of business
- Building a strong relationship with customers and staff
- Achieving all key performance indicators and targets as directed
- Ensuring that all health, safety and standard operating procedures are adhered to at all times
- Evaluating and training of all employees to ensure quality services at all times
- Researching on new deals and what competitors are up to
- This helped on making sure that we were on top of the business at all times
- Processing of all documentations to make sure we are legally operating as required by authorities among many others
Eco-Mart SupermarketKampala
Supervisor and Systems Administrator
02.2020 - 06.2020
Job overview
- Achieved results by working with staff to meet established targets.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Evaluated employee performance and coached and trained to improve weak areas.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained compliance with company policies, objectives, and communication goals.
- Monitored workflow to improve employee time management and increase productivity.
- Conducted routine inspections to check quality and compliance with established specifications.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Boosted team performance by developing customer service training materials and conducting service training.
- Observed packing operations to verify conformance to specifications.
- Maintained database systems to track and analyze operational data.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Generated reports detailing findings and recommendations.
- Gathered, organized and input information into digital database.
- Frequently inspected production area to verify proper equipment operation.
- Collected, arranged, and input information into database system.
- Conducted regular reviews of operations and identified areas for improvement.
Jeb Industries Uganda LimitedWakiso
Business Strategy Manager
11.2018 - 12.2019
Job overview
- Collaborated with customer service teams to assist comprehensive customer experience design.
- Established relationships with client stakeholders, supporting rapid account growth and sustainable development.
- Led client engagements and workstreams related to process improvements and operational analysis for customer-facing services and functions.
- Oversaw client and organizational teams throughout project lifecycles, supporting deliverable completion and troubleshooting obstacles.
- Created and optimized records management strategies to coordinate and protect information.
- Produced detailed and relevant reports for use in making business decisions.
- Reviewed internal systems and organized training plans to address areas in need of improvement.
- Leveraged on-site observation and personal interviews to identify team and individual strengths.
- Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
- Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
City AmbulanceKampala
Sales and Marketing Manager
01.2017 - 07.2018
Job overview
- Managed sales promotions and marketing strategies
- Analyzed sales and marketing data for improved strategies.
- Evaluated costs against expected market price points and set structures to achieve profit targets.
- Gave benefit-oriented, polished presentations driving dramatic revenue growth across multiple sales channels.
- Directed canvassing plans to facilitate consistent, high-quality appointments for sales representatives.
- Performed competitive analyses and adjusted sales and marketing strategies accordingly.
- Cultivated and maintained strategic alliances with key partners and vendors.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Outlined marketing strategies and developed collateral in close collaboration with product management personnel.
- Spearheaded successful branding initiatives, sales strategies and public relations approaches to underpin and enhance marketing campaign deployment.
- Implemented, executed and strategically expanded business channel partnerships and program initiatives.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Produced strong revenue numbers and continued promotional success with continued coaching of sales and marketing teams.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Education
St. Lawrence UniversityKampala Uganda
Bachelor’s Degree in Information Technology from Information Technology(IT)
08.2013 - 12.2016
Kinoni High SchoolKinoni Rwampara
UACE Certificate
01.2011 - 12.2012
Standard CollegeNtungamo Uganda
UCE Certificate
01.2007 - 12.2010
Skills
Information technology management
Work flow planning
Project Management
Operations management
Strategic planning
Staff Management
Business Development
Data analysis
Customer relations specialist
Solving Technology Related problems
Timeline
Operations Manager
Global Arch Investments Limited
06.2021 - 03.2023
General Manager
Eco-Mart Supermarket
08.2020 - 05.2021
Supervisor and Systems Administrator
Eco-Mart Supermarket
02.2020 - 06.2020
Business Strategy Manager
Jeb Industries Uganda Limited
11.2018 - 12.2019
Sales and Marketing Manager
City Ambulance
01.2017 - 07.2018
St. Lawrence University
Bachelor’s Degree in Information Technology from Information Technology(IT)
08.2013 - 12.2016
Kinoni High School
UACE Certificate
01.2011 - 12.2012
Standard College
UCE Certificate
01.2007 - 12.2010