Hi, I’m
MWIINE KENAN
Information Technology
Entebbe
Summary
I am a strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
6
years of professional experience
9
years of post-secondary education
Work History
Global Arch Investments LimitedKampala
Operations Manager
06.2021 - 03.2023
Job overview
- Cooperating strategies in the areas of production, purchase, distribution and supply chain to ensure that the company achieves its short and long-term objectives
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Developed systems and procedures to improve operational quality and team efficiency.
- Analyzed and reported on key performance metrics to senior management.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and implemented strategies to maximize customer satisfaction.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Increased profit by streamlining operations.
- Developed and maintained relationships with external vendors and suppliers.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Direct overseeing of operations staff to ensure that they are motivated and trained to carry out their responsibilities to the required standard
- Developing and implementing policies and procedures to ensure that core operational functions achieve their business objectives
- Developing and controlling operational budgets to promote profitability and ensuring that the company has all the resources required to meet its objectives within agreed financial parameters
- Overseeing purchasing to ensure that the company has the goods and services required
- Controlling of supply chain operations
- Developing all necessary policies and procedures to ensure safe and healthy working environments across all company locations
- Maintaining working relationships with all directors to ensure effective co-ordination of all company activities in support of corporate objectives
- Evaluating company performance by gathering, analyzing and interpreting data and metrics
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Acted as the company’s main adviser on all issues relating to operational functions and keeping latest developments to ensure that the company maintains its competitive position
Eco-Mart SupermarketKampala
General Manager
08.2020 - 05.2021
Job overview
- Recruiting of staff members
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee evaluations, and contract details.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed and implemented strategies to increase sales and profitability.
- Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
- Formulated policies and procedures to streamline operations.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Supervision and motivation of all teams to ensure smooth running of daily activities
- Ensuring increase of sales and setting up targets to all staff members
- Management of stake holders to ensure smooth running of business
- Building a strong relationship with customers and staff
- Achieving all key performance indicators and targets as directed
- Ensuring that all health, safety and standard operating procedures are adhered to at all times
- Evaluating and training of all employees to ensure quality services at all times
- Researching on new deals and what competitors are up to
- This helped on making sure that we were on top of the business at all times
- Processing of all documentations to make sure we are legally operating as required by authorities among many others
Eco-Mart SupermarketKampala
Supervisor and Systems Administrator
02.2020 - 06.2020
Job overview
- Achieved results by working with staff to meet established targets.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Evaluated employee performance and coached and trained to improve weak areas.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained compliance with company policies, objectives, and communication goals.
- Monitored workflow to improve employee time management and increase productivity.
- Conducted routine inspections to check quality and compliance with established specifications.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Boosted team performance by developing customer service training materials and conducting service training.
- Observed packing operations to verify conformance to specifications.
- Maintained database systems to track and analyze operational data.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Generated reports detailing findings and recommendations.
- Gathered, organized and input information into digital database.
- Frequently inspected production area to verify proper equipment operation.
- Collected, arranged, and input information into database system.
- Conducted regular reviews of operations and identified areas for improvement.
Jeb Industries Uganda LimitedWakiso
Business Strategy Manager
11.2018 - 12.2019
Job overview
- Collaborated with customer service teams to assist comprehensive customer experience design.
- Established relationships with client stakeholders, supporting rapid account growth and sustainable development.
- Led client engagements and workstreams related to process improvements and operational analysis for customer-facing services and functions.
- Oversaw client and organizational teams throughout project lifecycles, supporting deliverable completion and troubleshooting obstacles.
- Created and optimized records management strategies to coordinate and protect information.
- Produced detailed and relevant reports for use in making business decisions.
- Reviewed internal systems and organized training plans to address areas in need of improvement.
- Leveraged on-site observation and personal interviews to identify team and individual strengths.
- Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
- Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
City AmbulanceKampala
Sales and Marketing Manager
01.2017 - 07.2018
Job overview
- Managed sales promotions and marketing strategies
- Analyzed sales and marketing data for improved strategies.
- Evaluated costs against expected market price points and set structures to achieve profit targets.
- Gave benefit-oriented, polished presentations driving dramatic revenue growth across multiple sales channels.
- Directed canvassing plans to facilitate consistent, high-quality appointments for sales representatives.
- Performed competitive analyses and adjusted sales and marketing strategies accordingly.
- Cultivated and maintained strategic alliances with key partners and vendors.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Outlined marketing strategies and developed collateral in close collaboration with product management personnel.
- Spearheaded successful branding initiatives, sales strategies and public relations approaches to underpin and enhance marketing campaign deployment.
- Implemented, executed and strategically expanded business channel partnerships and program initiatives.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Produced strong revenue numbers and continued promotional success with continued coaching of sales and marketing teams.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Education
St. Lawrence UniversityKampala Uganda
Bachelor’s Degree in Information Technology from Information Technology(IT)
08.2013 - 12.2016
Kinoni High SchoolKinoni Rwampara
UACE Certificate
01.2011 - 12.2012
Standard CollegeNtungamo Uganda
UCE Certificate
01.2007 - 12.2010
Skills
Information technology management
undefinedTimeline
Operations Manager
Global Arch Investments Limited
06.2021 - 03.2023
General Manager
Eco-Mart Supermarket
08.2020 - 05.2021
Supervisor and Systems Administrator
Eco-Mart Supermarket
02.2020 - 06.2020
Business Strategy Manager
Jeb Industries Uganda Limited
11.2018 - 12.2019
Sales and Marketing Manager
City Ambulance
01.2017 - 07.2018
St. Lawrence University
Bachelor’s Degree in Information Technology from Information Technology(IT)
08.2013 - 12.2016
Kinoni High School
UACE Certificate
01.2011 - 12.2012
Standard College
UCE Certificate
01.2007 - 12.2010
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