LYDIA NORAH NABITOSI TUKASHABA

Dedicated, highly self-driven and goal-oriented Project Management and ICT professional committed to pursuing a long-term career in Project management & ICT as well as other fields. Extremely hardworking in producing high- end work and willing to learn new skills. Excellent in planning, organizing, presentation and communication skills.

• PMP - Project Management Professional
• CBAP - Certified Business Analysis Professional

• Enterprise Resource Planning System Implementation
• Core Banking System Implementation
• UDB Towers Rehabilitation (Construction)
• Data Analytics Implementation
• Establishment of Regional Offices
• Registry and Covenant Tracker systems implementation.

• Core Banking System Implementation, 09/01/18, 08/31/20, Led the implementation of the Bank’s Core Banking System from T24 Release12 to T24 Release 18. The Bank in 2018 September purchased a New Core Banking System License upon approval by the Board. Instead of this being an upgrade, it was not achievable because the older system had been overly customized, this therefore had to be a fresh system implementation. At the time, the bank did not have a Project Management Office specific to bank projects but rather Donor funded projects. This meant that there was no documentation for reference, as project manager, all project initiation documentation starting with the Business case had to be drafted from Scratch. Within the initiation Stage of the project, budgeting, drawing out an execution plan with clear timelines, putting together business requirements as per banking modules purchased from system vendor, communication plan, sourcing of system implementing partner, quality assurance consultant and purchase of required equipment was done through a normal procurement process that I was largely involved in. The Implementation stage kicked off in May 2019 with the reporting of all vendors on site, I was fully responsible for their coordination and logistics. This included the bank’s internal project team that had representatives from all bank units. Through out the implementation stage, reference was made to the Business Requirements Description document to ensure that the project was still on course, unit representatives were expected to come up with test scenarios upon which user acceptance tests were to be done. Within this stage, proper change management processes were adhered to as per the change management process of the project. Integrations of the Core Banking System with other banking applications was also done, among integrated applications was CRB (Credit Reference Bureau), AML (Anti-Money Laundering) software, Agent Banking and other alternative delivery channels. All bank Staff were trained on the new system once unit representatives confirmed all system functionality was now fully setup. Three Dress Rehearsals were conducted checking system functionality and data validity with clear sign offs from all unit representatives and their heads of units who finally approved the Go Live of the system that successfully happened on the 3rd February 2020. Post Go Live support stage was then conducted for the next 5 months to ensure that all system malfunctions and Bugs are corrected. The Project was then closed with a project closure report in August 2020 with the system implementors submitting a report and all system source code to the bank for future reference. An internal project closure report too was submitted clearly indicating the objectives of the project and how well they had been met, together with lessons learnt and any outstanding system challenges that needed to be followed up with the system vendor.
• Customer Data Clean Up Exercise, 07/01/18, 05/31/19, The bank carried out a customer data clean up exercise whose ultimate goal of data cleaning being maintain a clean customer database and create a “single customer view” meaning that there is only one record for each customer that contains all their relevant data. The Bank at the time had outdated client information that required to be updated and this arose as one of an audit finding by the central Bank of Uganda which is a regulatory body. As the project manager of this project, I was responsible for the successful implementation of the project within the agreed time, scope and budget. Provide direction to the project team to ensure project deliverables are achieved. Establish project schedule and determine each phase. Provide regular updates and escalation of any complications on the project to responsible stakeholders, tracking and approving project expenditures. The major deliverable on the project included: Customer Data cleaning helped in maintaining compliance with the Data Protection Act. Data cleaning helped to reduce wastage in the form of incorrect emails and saved the bank on mailing and SMS costs. Maintaining a clean database allowed for swift location of relevant customer data and reduced on service response time. It also improved the service quality as all relevant data is now located in a central place and resulted into better customer experience. Clean customer data provided more accurate prospect information leading to better sales targeting and management. This was the first organized Customer Data cleanup exercise the bank had conducted in very many years. It being a continuous exercise, it is conducted continuously based on the foundation laid in this particular project.

• Core Banking System integration with Uganda Revenue Authority Payment System
• Activation of ATM Cardless Deposits (Integration of ATM Channel with Core Banking System)
• Digital Mobile Wallet Solution for the Bank
• Nira ID Verification Integration with the Bank’s Core Banking System
• Digital Customer Account Opening (Online Customer Acquisition Solution)

• 2024: PMI-PBA Certified – Project Management Institute
• 2021: PMP Certified – Project Management Institute
• 2012: ITIL V3 Foundation Training (Information Technology Infrastructure Library)

• Place of Birth: Kampala Uganda
• Date of Birth: 03/25/86
• Gender: Female
• Nationality: Ugandan

• Mr. Christopher Geriga, Executive Director, Opportunity Bank Uganda Ltd, +256 703157295, cgeriga@opportunitybank.co.ug
• Mr. Francis Ekemu, General Manager Business Technology, Centenary Bank Uganda, +256 782302030, francis.ekemu@centenarybank.co.ug

• PMI