Nabulya Juliana
Kampala
Summary
Proactive and adaptable, I excelled as a Secretary's Assistant at Deputy Executive Director, enhancing office efficiency and customer satisfaction. Leveraging strong document management and exceptional communication skills, I spearheaded administrative improvements and fostered robust client relationships, significantly contributing to project delivery and organizational success.
Overview
2025
2025
years of professional experience
Work History
Trainee Associate
Mulago National Refferal Hospital
- Delivered high-quality results consistently while working under pressure, earning recognition from supervisors for dependability.
- Conducted research and data analysis to support decision-making processes within the team.
- Collaborated with colleagues to streamline internal communication and workflow efficiency.
- Contributed to successful project completion by providing timely administrative support as needed.
- Assisted with budget tracking and expense reports, helping the team stay within financial constraints during projects.
- Enhanced team productivity by assisting with project management and organization.
- Actively participated in brainstorming sessions, offering innovative ideas for problem-solving or process improvement initiatives.
- Organized and maintained critical documentation, ensuring accuracy and easy accessibility for all team members.
- Maintained accurate records of project progress, enabling informed decision-making throughout each stage of implementation.
- Provided excellent customer service by addressing client inquiries promptly and professionally.
- Attended professional development workshops to continuously expand knowledge and skills relevant to the role.
- Participated in weekly team meetings, contributing valuable input for ongoing projects.
- Handled sensitive information discreetly, adhering strictly to company policies regarding confidentiality and data protection practices.
- Attended training courses to build understanding of processes, techniques, and industry.
- Supported organizational objectives with help from existing employees.
- Supported departmental tasks to increase understanding of industry processes.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Performed administrative functions, answering phones and filing paperwork in support of department.
- Interacted with customers under supervision to support operational objectives.
- Operated cash registers and managed financial transactions.
- Collected, arranged, and input information into database system.
- Evaluated customer needs and feedback to drive product and service improvements.
- Conducted regular reviews of operations and identified areas for improvement.
- Created and managed project plans, timelines and budgets.
- Developed effective improvement plans in alignment with goals and specifications.
- Educated staff on organizational mission and goals to help employees achieve success.
- Gathered, organized and input information into digital database.
- Devised and implemented processes and procedures to streamline operations.
- Maintained database systems to track and analyze operational data.
Sales Associate
Prudential Uganda
06.2024 - 12.2024
- Delivered high-quality results consistently while working under pressure, earning recognition from supervisors for dependability.
- Developed strong working relationships with peers, fostering a positive work environment that promoted collaboration and teamwork.
- Assisted with budget tracking and expense reports, helping the team stay within financial constraints during projects.
- Actively participated in brainstorming sessions, offering innovative ideas for problem-solving or process improvement initiatives.
- Managed multiple tasks simultaneously, demonstrating strong organizational skills even under tight deadlines.
- Maintained accurate records of project progress, enabling informed decision-making throughout each stage of implementation.
- Attended professional development workshops to continuously expand knowledge and skills relevant to the role.
- Provided excellent customer service by addressing client inquiries promptly and professionally.
- Participated in weekly team meetings, contributing valuable input for ongoing projects.
- Handled sensitive information discreetly, adhering strictly to company policies regarding confidentiality and data protection practices.
- Assisted in the development of training materials to improve new employee onboarding processes.
- Learned new materials, processes, and programs quickly.
- Attended training courses to build understanding of processes, techniques, and industry.
- Filled out timesheets and paperwork according to identified requirements.
- Supported organizational objectives with help from existing employees.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Supported departmental tasks to increase understanding of industry processes.
- Performed administrative functions, answering phones and filing paperwork in support of department.
- Operated cash registers and managed financial transactions.
- Interacted with customers under supervision to support operational objectives.
- Generated reports detailing findings and recommendations.
- Collected, arranged, and input information into database system.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated customer needs and feedback to drive product and service improvements.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Educated staff on organizational mission and goals to help employees achieve success.
- Created and managed project plans, timelines and budgets.
- Developed effective improvement plans in alignment with goals and specifications.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Gathered, organized and input information into digital database.
- Devised and implemented processes and procedures to streamline operations.
- Frequently inspected production area to verify proper equipment operation.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Education
Bachelor Of Arts And Science - Public Administration
Makerere University
Kampala Uganda 01.2025
Skills
- Teamwork and collaboration
- Multitasking and time management
- Fast learner
- Document and file management
- Customer and client relations
- Problem-solving
- Time management
- Multitasking Abilities
- Excellent communication
- Office management
- Adaptability and flexibility
- Self motivation
- Time management abilities
- Administrative procedures
- Data entry
- Decision-making
- Team collaboration
- High volume phone inquiries
- Customer relations and communications
- Clear communication
- Effective communication
- Active listening
- Critical thinking
- Confidentiality and data protection
- Organizing and categorizing data
- Teamwork
Timeline
Sales Associate
Prudential Uganda
06.2024 - 12.2024
Trainee Associate
Mulago National Refferal Hospital
Bachelor Of Arts And Science - Public Administration
Makerere University
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