Naiga Shanitah Nanalisa
Kampala,102
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
4
4
years of professional experience
2025
2025
years of post-secondary education
Work History
Customer service Representative
Classic dinner
Kampala, 102
01.2025 - Current
1. *Assisted customers with menu selections and daily specials*, ensuring personalized service and boosting upsell opportunities.
2. *Handled customer inquiries and resolved complaints efficiently*, maintaining high satisfaction ratings and reducing issue resolution time.
- Managed front‑desk operations, greeting guests and processing orders accurately.
- Trained new staff on service standards and menu knowledge, improving team performance.
- Achieved 95%+ customer satisfaction scores through attentive service and problem‑solving.
Customer Service Representative
Pizza bites
Kampala , 102
01.2022 - 07.2022
- Assisted customers with menu selections and dietary preferences.
- Handled customer inquiries and resolved complaints effectively.
Education
Uganda Advanced Certificate of Education UACE
Kampala , 102Skills
- Menu knowledge
- Customer service
- Issue resolution
- Front-desk operations
Languages
English
First Language
Afrikaans
Beginner (A1)
A1
Timeline
Customer service Representative
Classic dinner
01.2025 - Current
Customer Service Representative
Pizza bites
01.2022 - 07.2022
Uganda Advanced Certificate of Education UACE