MS Office
Nakibuuka Aisha
Teacher
Kampala
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
1
1
Certification
4
4
Languages
Work History
Branch Operations Manager
Fair Betting Limited
Kasenge
07.2014 - 02.2016
- Maintained branch files for accounts, investments and employees.
- Trained employees on proper procedures and strategies to improve productivity.
- Increased client and supplier satisfaction by solving complex issues with efficient resolutions.
- Implemented new organizational strategies to strengthen filing systems for billing and sending daily reports to optimize processes.
- Set up and supervised cash shipments.
- Performed monthly compliance checks.
- Complied with regulatory guidelines and requirements.
- Assessed employee performance and developed improvement plans.
- Consulted customers to boost product sales and services.
Cashier
Fair Betting Limited
Kyengera
05.2012 - 07.2014
- Answered questions about company policies and addressed customer concerns.
- Created bet fees and signs.
- Worked closely with branch manager to solve problems and handle customer concerns.
- Welcomed customers and helped determine their needs.
- Tallied cash drawer at beginning and end of each work shift.
- Processed customer refunds and exchanges according to established guidelines.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Bachelor of Arts - Education
Makerere University
Kampala, Uganda 09.2019 - 02.2023
High School Diploma -
St Peter's Secondary School Sseguku
Sseguku, Uganda 02.2016 - 02.2018
Skills
Human resources knowledge
Business development expertise
Sales professional
Cash handling expertise
Employee training
Opening and closing procedures
Cash Handling
Community Relations
Software
Presentations
Social Media
Certification
Special Needs Educator
Interests
Children
Adventure
Discovery
Internet
Timeline
Special Needs Educator
09-2022
Bachelor of Arts - Education
Makerere University
09.2019 - 02.2023
High School Diploma -
St Peter's Secondary School Sseguku
02.2016 - 02.2018
Branch Operations Manager
Fair Betting Limited
07.2014 - 02.2016
Cashier
Fair Betting Limited
05.2012 - 07.2014