NAMERA BRIAN
Kampala, Uganda
Summary
Experienced Property Agent with over 5 years of experience . With skills that include delivery of best customer service by ensuring that every tenant interaction is an enjoyable one, asset management of the clients' property and maintenance.
Overview
6
6
years of professional experience
Work History
Portfolio Supervisor
Nkuusa Property Solutions Limited
02.2022 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services
- Provided strategy advice to high net worth clients.
- Prepared monthly and quarterly reports for properties under 2
- Conducted property inspections and provide status reports to management and other stake holders
- Inspected assets for erosion problems, need for bush hogging and regular maintenance
- Corresponded with HOA board members and Homeowners
- Maintained a HOA/resident database to ensure high quality and consistent communication
- Kept records accurate, detailed and fully compliant with reporting requirements to meet all local rental requirements
- Generated leads for sales and rental properties through cold calls and referrals
- Handled tenant complaints promptly and appropriately, calling in maintenance team and other support services as needed
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
Concierge, Ejadah, Management Solution
12.2018 - 10.2021
- Emirates
- Receiving and providing help to the new clients moving in and moving out of the community and updating the occupancy details
- Receiving landlords' and resident's complaints and forwarding them to the responsible departments required
- Making sure that clients observed the community procedures for either move in or move out as set by Client procedure
- Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences
- Providing clients with community regulations that must be observed
- Build and maintain business relationships and open lines of communication with other internal support.
Concierge/Customer Executive
Azizi Development LLC
06.2017 - 10.2018
- Developing and maintaining good relationships with landlords and residents
- Ensuring, as far as possible, that tenants' complaints and concerns are attended with speedily and satisfactorily
- Controlling petty cash to cover the cost of minor incidents
- Maintaining an accurate filling system to incorporate Property and tenancy related information
- Conducting any information with landlords, tenants, clients, and staff in a professional and courteous manner
- Provide high level of customer services to clients and guests (welcoming and greeting them in a friendly manner) respectfully and professionally
- Update and maintain details of residents moving in/out
- Gather emergency contacts numbers and parking allocations of all residents
- Making sure that all the required documents have fully provided by the client (payment completion certificate, title deed, tenancy construct, Ejari)
- Receive payments from resident of the offered services and accurately update the payments into the system and notify the concerned department of the transaction
- Make follow ups on the concerns of residents and make sure they are worked upon by the concerned department
- Coordinate with other departments to reach common goals.
Education
Bachelor Of International Business -
Makerere University Business School
06.2016
diploma -
Canadian Education, Comparative Education Services (CES)
Uganda Advanced certificate of Education -
Baptist High School
11.2012
Skills
- Held different HOA meetings
- MS Office (Word, Excel, Access, and
- PowerPoint)
- Property management experience Tenant and eviction laws Business Development
- SKILLS
- Customer service-focused Marketing and advertising Contract Negotiation Tenant Relations
- Attention to Detail
- Team Management
Accomplishments
- Managed a team of six coordinators who helped in the smooth operation of activities.
- Held different HOA meetings.
- Completed Snag reports of four building complexies that where handed over to my team.
Timeline
Portfolio Supervisor
Nkuusa Property Solutions Limited
02.2022 - Current
Concierge, Ejadah, Management Solution
12.2018 - 10.2021
Concierge/Customer Executive
Azizi Development LLC
06.2017 - 10.2018
Bachelor Of International Business -
Makerere University Business School
diploma -
Canadian Education, Comparative Education Services (CES)
Uganda Advanced certificate of Education -
Baptist High School
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